Hi everyone
thx for your support. just wanted to let you know that he is on the plane as we speak. at least it worked out this time. I will keep pressuring KLM to make sure we get this refunded and some form of compensation

also they claim overbooking was not the reason for the denied boarding and just that it was unfortunate that the gat had already closed when his issue was resolved

he is booked for tomorrow night. well they told him that they cant give him the money back regardless of how much he insisted and that klm europe is going to do it. KLM europe however claims that since the booking was made in zambia it is klm africa that is responsible... everyone is just passing ...

yes i told him to get it in writing as well as everything that led to this point. I am just not sure how to proceed from there. Do I contact a lawyer? Are there special lawyers that deal with this type of issues?

thc for theninput. I talked to KLm in amsterdam but they told me KLM africa in lusaka is responsible for this since that is where the ticket was bought. There were a total of 8 people left at the airport yester (as it turned out today). my husband now got a net ticket for tomorrow but he was made to ...

he got the name of the klm airport station manager. Now this morning they insist he buys a new ticket. and its not just him there were 6 others refused boarding last night because they closed the gate 1 hr and 10 minutes before departure...

Hi everyone I wanted to update you all. We got the embassy to send a confirmation to the airport staff. Although this was done, and my husband was there 4 hours before departure, they were dragging their feet unil they finally told him and 4 others with similar problems that the gate closed and they ...

I talked to the head office of KLM yesterday and they say that its not their responsibility to call the klm station manager and confirm that my husband can get on the plane since they do not know if the visa is valid. The airport station manager refused to call klm since he claimed it is my husbands ...

[quote="ca.funke"][quote="danschinorge"]...the KLM manager at the airport says he needs a fax from SOMEONE verifying that this is actually a valid travel document...[/quote] Everyone is "someone". Just fax it yourself ;) Write a cover-letter, outlining that it´s a Norwegian Residence card, which is ...

thx everyone. those pages don't contain the document he has. I just can't understand the logic of why the Stupid don't have a database of valid travel documents if they insist on checking before boarding. especially in a case like this where the document is real and once landed he will have no ...

Hi everyone My husband is Zambian and I am an EU national. We are both living in Norway. He has a so called 'oppholdskort' which means residency card, valid until 2016. However, the card is an A4 paper without a picture and msot Stupid have problems believing this is an actual visa. The norwegian ...