Our passports were returned in the pre-paid envelope today, about three months after we'd sent them. What a relief! In future I would recommend people to look into taking their passport to the Post Office, apparently they have a service where they can look at your passport there, check it and give ...

I just got through to the "return your documents" department, and it was such an infuriating experience!! They said returning my documents would probably cause a delay to my application. Obviously I am not going to risk that if I can avoid it. I asked them so many questions, like WHY will it cause a ...

We have been waiting for 3 months for our passports to be returned from the Home Office. They took the £851 payment very efficiently, but the only thing we have received back is a letter with the applicant's name spelt wrong! After this they did not respond to our letter, fax or email pointing out ...