Good news! I phoned them again today and been informed that our application was processed and a package was sent to me on 15/10/12. This obviously happened after I phoned them on 15/10/12. 30mins later the postman knocked on my door with all our documents including the PR. I will however still write...

Thank you Jotter,

I've already done 2 and 3, but will take your advice on the others.

Hi Guys, I need a bit of help: EEA3 & EEA4 sent on 31/03/12 Received by UKBA on 04/04/12 COA never received Still awaiting PR.... Requested passports back via email on 05/10/12 - nothing received. Phoned on 15/10/12 and been informed that applications has not been processed. Extremely unhelpful lady...