travel document

KC8080

Application history

(They have asked for the original Travel Document - already in post: special delivery)
(Came across this caseworker guidelines page and it makes all sense why they have asked for it: https://www.gov.uk/government/publicati ... accessible)
Email from HMPO: 8:57am on 24 April 2025
Documents received 3:57pm on 17 April 2025
Application received 2:26pm on 12 April 2025
Identity details received 2:26pm on 12 April 2025
Email sent to person confirming your identity 11:37am on 12 April 2025
Ask someone to confirm your identity 11:32am on 12 April 2025
Application submitted 11:32am on 12 April 2025

emzkhor

First adult passport after naturalisation

Method of application: Online
Passport office: Hemel Hempstead
Application submitted: 08/11/2024 2:16pm
Email sent to person confirming identity: 08/11/2024 2:24pm
Identity details received: 08/11/2024 3:31pm
Application received: 08/11/2024 3:31pm
Documents posted: 08/11/2024 6:26pm (Royal Mail Special Guaranteed 1pm)
Documents delivered: 11/11/2024 9:35am
Documents acknowledged: 12/11/2024 9:37pm

*additional steps - see below*

Application approved: 18/11/2024 9:29am
Passport printed: 19/11/2024 3:40am
Passport dispatched: 19/11/2024 9:20am
Passport received: 20/11/2024 12:37pm
Documents returned (passport and certificate): 20/11/2024 12:37pm
Additional documents returned: 06/12/2024

Additional info

14/11/2024 10:24am: Received an email about name order on foreign passport not matching the name on application. Was asked to update name on foreign document.
14/11/2024 10:25am: Rang them to explain that this is the cultural naming convention in my country. Was asked to obtain a deed poll to align application name to foreign passport name and show evidence of foreign passport name in use on bank statement, utility bills, etc. Was not given a satisfactory answer.
14/11/2024 10:38am: Used webchat to try and get a more satisfactory answer but was told the same thing regarding deed poll and showing name in use evidence.
14/11/2024 12:58pm: Used webchat to further reiterate cultural naming convention and also my surname IS my surname regardless of which order the foreign passport displays it. Was told my case was being referred to an examiner.

15/11/2024 2:22pm: Used webchat to ask for an update. Was told someone would ring me back by the end of the day. Never received a call.
15/11/2024 2:37pm: Received an email requesting additional documents: bank statement and utility bill.
15/11/2024 6:46pm: Rang to explain I was expecting a phone call but never received. They said their notes showed they tried to ring but there was no answer (not true as I was watching my phone like a hawk all afternoon!!). I reiterate the cultural naming convention and changing the order of my name would require me to travel to my home country and would be unreasonably expensive. I was told to expect to receive a call in the next 1-2 working days.

16/11/2024 10:11am: Rang again to chase up and see if the examiner had reviewed my case. No further information provided but again reiterated the above. Was told that they’ve added a note to get examiner to ring me.
16/11/2024 10:46am: Additional documents posted via Royal Mail Special Guaranteed 1pm. I sent a letter explaining cultural naming convention and included high commission’s explanation of naming convention. Sent evidence that name change can only be done in person in-country and travel there would incur unreasonable costs due to having to take unpaid leave and expensive return flights. Included documents requested as well as mortgage statement, letter of employment, driving licence, HMRC NI number letter and degree certificate to reiterate I have used this name order since moving to the UK.

18/11/2024 9:33am: Additional documents delivered (4 minutes AFTER approval email, so not sure if my additional documents were needed anyway). No acknowledgement of receipt of additional documents. And no one ever rang me back.

After a very stressful few days, thankfully it was all resolved. Seems like the case needed to go to someone with some common sense because ALL this information on naming conventions for my country is on Knowledge Base.

Newbritish

Newbritish wrote: ↑
Thu Mar 16, 2023 12:08 pm

Newbritish wrote: ↑
Fri Mar 03, 2023 4:08 pm

Newbritish wrote: ↑
Fri Mar 03, 2023 12:09 am
Type: First Adult passport after Naturalisation
Method: Online
Passport Office: HMPO Corby
Application submitted: 23 Feb 2023
Identity confirmed: 23 Feb 2023
Application received: 23 Feb 2023
Document posted: 23 Feb 2023
Document arrived: 24 Feb 2023
Documents received and status updated at the HMPO website: 03 March 2023 @ 3.48pm
Foreign passport/Travel document request: 10 Match 2023 (called passport and explained why foreign passport is not available and additional documents/cover letter was sent. Confirmed all docs were received and put note on file for examiner)
Foreign passport/Travel document request no. 2: 15 March 2023 (called passport office again. Agent requested case manager to call me back within the week.)
Application approved: 16 March 2023 @ 9.38 am (around 4pm I used application number and post code on TNT which showed they had created a consignment number for me delivery and showed delivery date as 17 March)
Passport printed: 17 March 2023
Passport received: 17 March 2023
Supporting documents received: TBD

Newbritish

Newbritish wrote: ↑
Fri Mar 03, 2023 4:08 pm

Newbritish wrote: ↑
Fri Mar 03, 2023 12:09 am
Type: First Adult passport after Naturalisation
Method: Online
Passport Office: HMPO Corby
Application submitted: 23 Feb 2023
Identity confirmed: 23 Feb 2023
Application received: 23 Feb 2023
Document posted: 23 Feb 2023
Document arrived: 24 Feb 2023
Documents received and status updated at the HMPO website: 03 March 2023 @ 3.48pm
Foreign passport/Travel document request: 10 Match 2023 (called passport and explained why foreign passport is not available and additional documents/cover letter was sent. Confirmed all docs were received and put note on file for examiner)
Foreign passport/Travel document request no. 2: 15 March 2023 (called passport office again. Agent requested case manager to call me back within the week.)
Application approved: 16 March 2023 @ 9.38 am
Passport printed: TBD
Passport received: TBD
Supporting documents received: TBD

Bash_

Bash_ wrote: ↑
Thu Mar 09, 2023 11:52 am

Bash_ wrote: ↑
Tue Mar 07, 2023 10:06 am

Bash_ wrote: ↑
Tue Feb 28, 2023 3:09 pm
Type: First Adult passport after Naturalisation
Method: Online
Passport Office: HMPO Liverpool (L3 9BP)
Application submitted: 20 Feb 2023
Identity confirmed: 20 Feb 2023
Application received: 20 Feb 2023
Document posted: 20 Feb 2023
Document arrived: 21 Feb 2023 (Royal mail)
Documents received and status updated at the HMPO website: 23 Feb 2023
Application approved: TBD
Passport printed: TBD
Passport received: TBD
Supporting documents received: TBD
Application approved: 07/03/2023
Passport printed: 07/03/2023 (11:52pm !)
Passport received: 09/03/2023 (using DHL)

This puts a stop to a very lengthy process with HO with very many unknown parameters. Glad that I've reached the end of it safe and sound

It seems PO is using DHL nowadays which is way better than TNT so they are actually taking feedback seriously.
Before the application was to be approved, I got a notification that my HO travel document is to be canceled and returned to UKVI. Then a day after, got another notification to send my documents to a different place (CORBY!). Sounded erratic, called them to query and they said the notification to resend is not on their system so perhaps it's a mishap.
on Monday morning the application was approved.

I wish they could improve the clarity on how to deal with HO TDs application.

Supporting documents received: 13/03/2023 (using TNT)

Bash_

Bash_ wrote: ↑
Tue Mar 07, 2023 10:06 am

Bash_ wrote: ↑
Tue Feb 28, 2023 3:09 pm
Type: First Adult passport after Naturalisation
Method: Online
Passport Office: HMPO Liverpool (L3 9BP)
Application submitted: 20 Feb 2023
Identity confirmed: 20 Feb 2023
Application received: 20 Feb 2023
Document posted: 20 Feb 2023
Document arrived: 21 Feb 2023 (Royal mail)
Documents received and status updated at the HMPO website: 23 Feb 2023
Application approved: TBD
Passport printed: TBD
Passport received: TBD
Supporting documents received: TBD
Application approved: 07/03/2023

Passport printed: 07/03/2023 (11:52pm !)
Passport received: 09/03/2023 (using DHL)

This puts a stop to a very lengthy process with HO with very many unknown parameters. Glad that I've reached the end of it safe and sound

It seems PO is using DHL nowadays which is way better than TNT so they are actually taking feedback seriously.
Before the application was to be approved, I got a notification that my HO travel document is to be canceled and returned to UKVI. Then a day after, got another notification to send my documents to a different place (CORBY!). Sounded erratic, called them to query and they said the notification to resend is not on their system so perhaps it's a mishap.
on Monday morning the application was approved.

I wish they could improve the clarity on how to deal with HO TDs application.

dko

dko wrote: ↑
Wed Feb 15, 2023 8:02 pm

dko wrote: ↑
Wed Jan 25, 2023 5:28 pm

dko wrote: ↑
Fri Jan 20, 2023 11:03 pm

dko wrote: ↑
Fri Jan 20, 2023 9:44 pm

dko wrote: ↑
Fri Jan 20, 2023 9:39 pm
Type: First Child passport after Registration
Method: Online
Passport Office:
Application submitted: 20 January 2023
Identity confirmed: 20 January 2023
Application received: 20 January 2023
Document posted: 21 January 2023
Document arrived: 25 January 2023
Documents received and status updated at the HMPO website: 25 January 2023
Application approved: child 1- 1/2/23. Child 2 11/2/23
Passport printed: child 1- 1/2/23 child 2- 11/2/23
Passport received: child 1- 3/2/23 child 2- 15/2/23
Supporting documents received: child 1- 10/2/23 child 25/2/2023. Travel document not received. There was a letter explaining the TD had been sent directly to the appropriate office.

Longwalk2freedom

Longwalk2freedom wrote: ↑
Sat Aug 31, 2019 12:41 pm
Passport for: First adult passport post naturalisation
Applying from: United Kingdom
Application Type: New
Office involved : Peterborough
Method of application: Check & Send service
Date of Application: 23/08/2019
Date Documents Received: 28/08/2019 (Due to Bank Holiday on the 26/08/2019)

**Sms received 29/08/2019)
We'll contact you by 19/09 if more info or an interview is required. Do not book travel until your passport is received.[/b
Date of Text Confirming Passport Dispatch: Waiting
Date of Text from Courier: Waiting
Date of Passport received:Waiting
Date of Return of Documents: Waiting

**Update** l was told only a copy of my Travel Document is needed along with my Ceremony Citizenship certificate by someone on the from HMPO. I have now received an email with a letter attached "Asking for me to send my original Travel Document as they are not able to proceed with my application up until this Document is received... So I will do this tomorrow first thing in the morning by a Special delivery, l will update yous again... **

powerfox

Big piece of advice for all those who's applying. Always sent your former passport (foreign passport / travel document) - even though, some people in Post Office, might convince you don't have to. You can face more delay due error like that.

I noticed a lot of people's passport case delayed for further 2 weeks/1 month due that

katwmn6

mgoblue wrote:It's official...we are all in serious trouble...this is the conversation I just had with HMPO advice line: N.B. I am an Australian National (and British citizen by descent) living in the USA.
---
Me: Hi, my British passport application has been stagnant at Durham for almost eight weeks now. I was informed overnight that my sister was in a serious accident back in Australia and is currently in hospital. Since my Australian passport is with my application, I have no means to travel home to be with her. I contacted the Australian embassy here in the USA and they can only issue me with an emergency passport if I present my Australian birth certificate to confirm my identity. Unfortunately, my birth certificate is also in Durham with my passport application, therefore literally every possible document I could use to get home to my sister is currently stuck in the UK. It is absolutely essential that I revoke my application and have my documents returned to me immediately - I am happy to incur any additional costs required to have them mailed express...are you able to assist me with this?

mgoblue, I'm very sorry to hear about your sister and the subsequent hassles with getting your passport back. Thank you for taking the time to post your experiences and advice for others. Very best wishes to you and your family; I hope you are able to return to Oz.

mgoblue

It's official...we are all in serious trouble...this is the conversation I just had with HMPO advice line: N.B. I am an Australian National (and British citizen by descent) living in the USA.

---

Me: Hi, my British passport application has been stagnant at Durham for almost eight weeks now. I was informed overnight that my sister was in a serious accident back in Australia and is currently in hospital. Since my Australian passport is with my application, I have no means to travel home to be with her. I contacted the Australian embassy here in the USA and they can only issue me with an emergency passport if I present my Australian birth certificate to confirm my identity. Unfortunately, my birth certificate is also in Durham with my passport application, therefore literally every possible document I could use to get home to my sister is currently stuck in the UK. It is absolutely essential that I revoke my application and have my documents returned to me immediately - I am happy to incur any additional costs required to have them mailed express...are you able to assist me with this?

HMPO: Sorry, the best I can do is put a request for a call back in. If you give me your number, someone will call you within 72 hours to discuss your situation. Please note that even if they agree to return your documents, it will take at least 7 days until you receive them at your address in the USA.

---

What is more ludicrous is the fact that I have already submitted 3 of these call back requests in the past 9 days and, not once, has anyone at HMPO contacted me.

This situation at Durham is absolutely preposterous and I urge every one of you living in the UK to contact your local Member of Parliament immediately - they are the only people with the authority to directly follow up on your passport application. The evidence on this forum overwhelmingly suggests that nothing constructive manifests from calls to the advice line - so bypass them and contact either your MP or the media who are now becoming aware of the gravity of this situation.

BackTrack

evointheuk wrote:Hello everyone,

Does anyone know if the travel document meant to be sent back? I sent ILR, naturalization certificate and travel document, as supporting documents, I got back ILR, naturalization certificate but not the travel documents, is this with everyone? thanks

They should send you travel documents as well

evointheuk

Hello everyone,

Does anyone know if the travel document meant to be sent back? I sent ILR, naturalization certificate and travel document, as supporting documents, I got back ILR, naturalization certificate but not the travel documents, is this with everyone? thanks

REGISTRATION

jagait wrote:
BigSam wrote:
kindle wrote: Thanks BigSam. If I apply for my passport by post (not via check & send), I need to fill in a payment form. I am wondering how much I need to write including the special delivery?
You are welcome buddy!!

The amount you need to write is £75.50 (which is £72.50 for passport fees plus the £3.00 for secure return of documents)

IPS are absolutely brilliant, even if you put a completley made up amount, they will still charge you the correct fees. See below extract from their notes:

"If you do not write the correct fee in the instruction, we will still charge the correct fee for the service you have asked for"

In the same document, the IPS says:

"What you can expect from us
Our staff will be polite, helpful and professional"

I can confirm that the above is an accurate description of their service
Wow, ukba charge a fortune and still provide shambolic service. So glad my dealing with ukba are now over

UKBA treats foreign nationals and IPS treats UK nationals - I think that makes the difference

jagait

BigSam wrote:
kindle wrote: Thanks BigSam. If I apply for my passport by post (not via check & send), I need to fill in a payment form. I am wondering how much I need to write including the special delivery?
You are welcome buddy!!

The amount you need to write is £75.50 (which is £72.50 for passport fees plus the £3.00 for secure return of documents)

IPS are absolutely brilliant, even if you put a completley made up amount, they will still charge you the correct fees. See below extract from their notes:

"If you do not write the correct fee in the instruction, we will still charge the correct fee for the service you have asked for"

In the same document, the IPS says:

"What you can expect from us
Our staff will be polite, helpful and professional"

I can confirm that the above is an accurate description of their service

Wow, ukba charge a fortune and still provide shambolic service. So glad my dealing with ukba are now over

BigSam

kindle wrote: Thanks BigSam. If I apply for my passport by post (not via check & send), I need to fill in a payment form. I am wondering how much I need to write including the special delivery?

You are welcome buddy!!

The amount you need to write is £75.50 (which is £72.50 for passport fees plus the £3.00 for secure return of documents)

IPS are absolutely brilliant, even if you put a completley made up amount, they will still charge you the correct fees. See below extract from their notes:

"If you do not write the correct fee in the instruction, we will still charge the correct fee for the service you have asked for"

In the same document, the IPS says:

"What you can expect from us
Our staff will be polite, helpful and professional"

I can confirm that the above is an accurate description of their service

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