"After the call, I got an email saying that my application is still within standard public time etc. It implies that they had not touched my application. But just few minutes later, a caseworker contacted me about my application. So, obviously calling contact centre does help making things move." I ...

yes i did call again, but they took my details and said they cant help till monday and asked me to call back on monday.

I have not received it today either. The customer care wont escalate it unless it is over 5 days.

I have called them again this time option 3 and 1 which is the line to call if we dont hear from them within the stipulated time for any application. Again they were not ready to take my details or give any update about my application. They didn't even apologize for inconvenience . They just said i ...

Hi I too applied from Birmingham centre on 26th monday for the 24 hour service. on seeign your post i spoke to the enquiries line. The enquiries line personnel at 0300 123 2241 (option 4) would not take my details and said we do not assure 24 hour service we only aim to give decision in 24 hours and...