Maybe they're just daydreaming... Please read this FoI request: Information available to UKBA customer service representatives I haven't called up yet. I'll give it time until next week to see any positive progress. To be honest, I don't like calling the customer service, most of the times they don'...
I haven't called up yet. I'll give it time until next week to see any positive progress. To be honest, I don't like calling the customer service, most of the times they don't know what they're saying. It's like speaking to an answering machine. Hi Gmx, Is anything moving since your email to them? Ha...
Oct-12 stats as of 26-Mar-13 32% had been decided, yet they put this statement clearly in writing: "I can further advise that the advertised service standard to decide 95% of applications within six months of receipt is across all settlement applications and we are currently meeting this standard."...
All of these people , excluding Sarah since I don't have her correct e-mail address. Oct-12 stats as of 26-Mar-13 32% had been decided, yet they put this statement: "I can further advise that the advertised service standard to decide 95% of applications within six months of receipt is across all se...
It depends on your application type and luck. Personal view: That "service standard" of 95%/99%/whatever percentage they claim to be is just a myth. Many people here can attest to this. ILR postal applications (excluding 10/14 yr.) 10 years long residence SET (O) applications Hello All I would like ...
Yes hi Maliksahb, Yes. I sent it last week and got a reply the following day. I have got a reply from a lady in Rob's office and I am now pursuing the matters. I cannot share many details now but I will update you as soon as I can get something positive, hopefully. Hi gmx, Did you mean Rob Whiteman ...
In my case, we did our biometrics the same day we received the biometrics letter invite, which was more than 4 months ago. Since then, I have not received any further correspondence from them. Hi gmx, thanks once again! I would assume that so long as you aren't asked to provide any documents other t...
hi Maliksahb, Yes. I sent it last week and got a reply the following day. I have got a reply from a lady in Rob's office and I am now pursuing the matters. I cannot share many details now but I will update you as soon as I can get something positive, hopefully. Hi Maliksahb, I haven't complained to ...
I have got a reply from a lady in Rob's office and I am now pursuing the matters. I cannot share many details now but I will update you as soon as I can get something positive, hopefully. Hi Maliksahb, I haven't complained to any of the people that gmx had suggested. I have contacted my MP who has l...
That's normal for most SET(M) I observed My timeline guys.. Applied for ILR SET(M) Document sent: 25th Feb 13 Document received by HO: 26th Feb 13 Payment taken on 26 Feb 13, showed up on statement on 27 Feb Ackn letter received 29 Feb, dated 27 feb. Biometric letter received: March 11, 2013 Biometr...
Aug-12 SET (O) ILR Long Residence (10 years) & Some interesting remarks 2 weeks of Oct-12 Long Residence These are from today: https://www.whatdotheyknow.com/request/151400/response/383743/attach/2/Response%2026590.pdf https://www.whatdotheyknow.com/request/149909/response/383742/attach/3/Response%...
Congrats DRcfox! Hello!!! So I got my BRP card today!!! Applied: 24 August 2012 Received: 31 August 2012 Biometrics: 1 November 2012 Approval: 24 April 2012 Passports: 25 April 2012 BRP: 26 April 2012 See my older posts for the back story of letters/email/and faxes. Thank you all so much for everyth...
These are from today: https://www.whatdotheyknow.com/request/151400/response/383743/attach/2/Response%2026590.pdf https://www.whatdotheyknow.com/request/149909/response/383742/attach/3/Response%2026406.pdf https://www.whatdotheyknow.com/request/148503/response/383740/attach/3/Response%2026236.pdf It...
Agree. I did mine to HO and will continue to do so up to Ombudsman. For members who are in a dilemma on whether to lodge a complaint or not. It does put them on their toes.... We are the experts on complaint handling and good administration. The Agency are the experts, with the power to make the dec...
And don't forget the Parliamentary and Health Service Ombudsman Source: http://www.ombudsman.org.uk/__data/assets/pdf_file/0003/19524/FINAL_Parliamentary_report_2011-12-web.pdf Too many of the complaints we receive have to be sent back because there is more that can be done by the department or orga...
Hi sanks, Thanks for sharing your observation. As you can read from my previous posts, I also experienced the same thing. So, I guess that's normal nowadays and that shows they can't cope with the high level of stress. Have you sent your complaints to your MP and/or senior level people at HO, includ...
I would also guess it's the one looking at the email format of other HO people. Strange enough, when I tried any random @homeoffice.gsi.gov.uk email, it also returned OK eg. blahblahblah@homeoffice.gsi.gov.uk :) I would just send it away and see if there's any auto response. can some one confirm is ...
I cannot find any guidance related to this other than the one on my acknowledgement letter. "Our published service standard is that we aim to complete 99% of applications within 6 months. All applications are considered in application date order unless there are any compelling or compassionate reaso...
I think you've done / are going to do things that are sensible to me. I call only on weekly basis but on my last call on Monday, I was told off not to contact them every week but to just wait. That was even before the guy asked me for my details / reference number. I wouldn't mind waiting if they ar...
Everyone, There's an FoI request that has been answered regarding this. Surely we can all agree that almost all of the delayed decisions are not our faults?! FoI request: https://www.whatdotheyknow.com/request/citizenship_residence_requiremen In general terms, we would expect to exercise this discre...
Regarding the number of complaints they have received, you can read this one (up to Q3 2012): http://www.ukba.homeoffice.gov.uk/sitecontent/documents/aboutus/percentage-of-complaints/percentage-of-complaints.xls?view=Binary * The number of service complaints for first three Quarters of 2012 have alr...
