EU settlement scheme for EU citizen

Hi everyone! I’m a eu national, and my application is way delayed, can someone help me.Applying for pre-settlement as have been in the uk for 8 months now.
Date of App: 22/02/20
Request for another picture: 27/02/20
Picture sent:27/02/20
C.O.A.: 01/05/20
Decision......pending.
Is it normal for a eu national’s application to be delayed this long?

There are many reports of delays for both PR and Settled Status applications, even before the current situation. Some take longer than others. You may wish to contact the appropriate helpline or email address you may have available.

Thank you so much!