ILR approved 16/04/2012 but BRP not yet delivered

All

I applied on ILR at Croydon office on 11th April. Decision not given on same day due to IT issues. However, received my ILR approval letter dated 16 April 2012 stating that I'll receive my BRP in next 7 working days. Today is 30 April 2012 and I haven't received anything.
I sent an email to BRPDelivery@homeoffice.gsi.gov.uk. Their reply is as follows:

"We are not able to deal with this type of enquiry as it is not a delivery issue.

Your case is still with your case worker

You should re-direct your enquiry to the Immigration Enquiry Bureau on 0870 606 7766

Thank you

BRP Management Unit"

Did anyone else face the similar suituation?

Regards

My wife is in a similar situation. She got approval on 16th April and received letter on 18th April. We are still waiting for BRP card.

This shouldn’t take that long. I was also the victim of IT ISSUES at Solihull on 24th April. I got approval letter on 28th April and got my BRP yesterday 30th April 2012.

linkers wrote:This shouldn’t take that long. I was also the victim of IT ISSUES at Solihull on 24th April. I got approval letter on 28th April and got my BRP yesterday 30th April 2012.

Croydon seems to be taking bit longer

to further twist the already twisted situation,

i went to solihul 24 april like linkers, and was told all ok and that the confirmation letter will be sent by post. i still have not rcvd any letter from home office. so i decided to send an email to BRP and below is the response that i got from them today - NOW I DO NOT KNOW WHETHER THEY HAVE ACTUALLY LOOKED AT MY DETAILS IN SYSTEM OR JUST REPLIED WITH SOME TEMPLATE KIND OF RESPONSE:

---------------------------------------------------------------------------

Subject: RE: URGENT. Plz advise.
From: BRP Delivery (BRPDelivery@homeoffice.gsi.gov.uk)
To: XXXXXXXXXXXXX
Date: Tuesday, 1 May 2012, 12:12


Thank you for contacting the BRP Customer Contact Centre regarding delivery of your Biometric Residence Permit (BRP).

We have experienced a high demand for Biometric Residence Permits which has resulted in some delays in their production and delivery.

Your BRP will be delivered within the next 3-7 working days. Deliveries take place between 8am and 6pm. Please note that on delivery the courier will require proof of identity (such as your passport, driving licence or bank card) and a signature to confirm receipt of the package.

Your leave to remain is in no way affected by this delay. You are advised not to make any travel arrangements until you have received your BRP.

We apologise for the inconvenience this matter may have caused.

Thank you
BRP Management Unit


-----Original Message-----
From: XXXXXXXXXXXXX
Sent: 30 April 2012 15:03
To: BRP Delivery
Subject: URGENT. Plz advise.



Dear Sirs

I have attended PEO - SOLIHULL on 24 April for my ILR Application -
SET(O)
They said BRP shall be sent by separate section.

I still have not rcvd the BRP,

Can you please advise me the status of my BRP if they have been or being
processed.

My details are:

Surname:XXXXXX
First Names: XXXXXX
DOB: XXXXXXX
Address: XXXXXX
HSMp/Tier1 Reference: XXXXX

Please can you get back to me asap if possible.
Please let me know if you need any further information.

Kind Regards
XXXXX

---------------------------------------------------------------------------

I am still waiting for my wife's BRP. My son and my BRP's were arrived within 5 days.

linkers wrote:This shouldn’t take that long. I was also the victim of IT ISSUES at Solihull on 24th April. I got approval letter on 28th April and got my BRP yesterday 30th April 2012.

linkers - looking at the response from BRP above, do you think could it be the template reply or a genuine reply ? I still have not rcvd the confirmation letter from solihull-PEO though

hsmp2007Tier1: that means they are admitting that your BRP is in queue and will be posted in few days ?

That’s what I was wondering if it’s a template reply or a reply specific to your case. It's hard to say as it could be reply to your case too.

HSMP2007

I can confirm that the reply you received from BRP department is a standard template and is not specific to your case.

My ILR was approved on 16 April 2012. I sent an email to BRP department on 27 April and the reply I received was exactly similar to yours. The next day I received another email from BRP department confirming that the email sent earlier is not the correct information and told me that my BRP is not yet produced and they won't be able to help until it is produced.

bluebird2011 wrote:HSMP2007

I can confirm that the reply you received from BRP department is a standard template and is not specific to your case.

My ILR was approved on 16 April 2012. I sent an email to BRP department on 27 April and the reply I received was exactly similar to yours. The next day I received another email from BRP department confirming that the email sent earlier is not the correct information and told me that my BRP is not yet produced and they won't be able to help until it is produced.

thanks bluebird

does that mean, should I expect the correct reply tomorrow ?

BTW- when I send the email yesterday, i got automated initial template reply which is below, and then today I got the other reply (which is in above post). Does that mean they have send two template replies, so did you recieve the correct response in third reply from BRP ? I simply hav no words to describe the inadequate UKBA customer service standards.


-----------------------------------------------------------

Subject: Your Enquiry to the BRP Management Service
From: BRP Delivery (BRPDelivery@homeoffice.gsi.gov.uk)
To: XXXXXXXXXXXXXXXXx
Date: Monday, 30 April 2012, 15:02


Thank you for your enquiry regarding the delivery of your Biometric Residence Permit. If we require further information to help us answer your enquiry, we will contact you. Provided we have all the information we require, your enquiry will be answered within 5 working days of receipt. Please do not reply to this e-mail or re-send your enquiry unless we ask you to do so.

If you have not received a response to your enquiry within 28 days of sending your original enquiry, you should re-send it or write to us at:

Freepost RRYX-GLYU-GXHZ
Returns Unit
P.O. Box 163
Bristol BS20 1AB

You are advised not to make any travel arrangements while this matter is being investigated.

Thank you
BRP Management Service

-----------------------------------------------------------

hsmp2007

Yes i received two general template emails and received correct info in third mail.

update on my end,

I have today rcvd the home office letter confirming that BRPs shall be delivered within 7 days. I applied solihul 24 april, and the letter is post date 27 april at solihull but i have just rcvd today on 02 may, which is as far I am aware bcuz of postal delays in my local area. Waiting for BRPs now.

bluebird - I have yesterday replied to BRP on their second template email reply requesting that they confirm whether that is a general reply or specific to my case. I have also requested if they can provide me with tracking details once BRP is handed over to courier company. I will post details when i get reply.

Congrats hsmp2007Tier1. I am glat that at least you have got approval for your ILR which is the main thing. BRPs are really taking a long time in some cases.

I am still waiting for the BRP of my eldest son (I have already received BRPs for myself, wife and my youngest son).

linkers wrote:Congrats hsmp2007Tier1. I am glat that at least you have got approval for your ILR which is the main thing. BRPs are really taking a long time in some cases.

I am still waiting for the BRP of my eldest son (I have already received BRPs for myself, wife and my youngest son).

Linkers thank you very much. yes you are right there are delays in BRP processing. Also if you look at recent replies from BRP department it is evident that they are under pressure since there is only one BRP section to service all PEO and non-PEO applications. Hopefully you shall be receiving your son's BRP very soon.

Thanks hsmp2007Tier1, I can understand it’s a huge relief for you.

linkers wrote:Thanks hsmp2007Tier1, I can understand it’s a huge relief for you.

thanks linkers please do let us know when you receive your son's brp as well.. as i think my brp must be stuck in the same queue as your son's since we both applied on same day i.e. 24 april and except your other BRPs, no other BRP from 24 april appointment is reported being delivered.

same here guys,its my 8 working days and still no news my brp card,I applied on cardiff, april 20th.slightly worrying cos i ll visit my country end of month but cant book and ticket price rocket up,day by day

No problem hsmp2007Tier1, I will let you know as soon as I receive my son’s BRP.

I have just rcvd the BRP. Issue date is 01 May 2012 and valid until 24 April 2022. All done.

Congrats hsmp2007Tier1. I am glad that the wait is finally over and you have got the BRP.

After I have received the BRP - this is the latest reply from BRP department below, looking at the reply does mean that BRP department is helpful as they have even provided the tracking number to locate your BRP ofcourse only if it is handed over to courier :-




---------------------------------------------------------



Subject: RE: URGENT. Plz advise.
From: BRP Delivery (BRPDelivery@homeoffice.gsi.gov.uk)
To: XXXXXXXXXXX
Date: Thursday, 3 May 2012, 10:42


Thank you for your enquiry regarding the delivery of your Biometric Residence Permit (BRP). According to the courier’s tracking system, your BRP was delivered today. (Reference number XXXXXXXXXXX).



You should try to locate the BRP using the information given above. If you are unable to locate the BRP using the information provided, please e-mail BRPLost@homeoffice.gsi.gov.uk providing your full name, date of birth, nationality, and case reference number. The BRP will be treated as lost. It will be cancelled and it will no longer be valid for use.



You are advised not to make any travel arrangements until you have received your BRP.



Thank you

BRP Management Unit





From: XXXXXXXXXXX
Sent: 01 May 2012 17:24
To: BRP Delivery
Subject: Re: URGENT. Plz advise.





Thank you Sir,

Please advise if this is a general reply or specific to my case confirming that my BRP is being processed.



Also I need to know if possible, if you shall be able to give any tracking number once BRP is handed over to the courier.



Surname:XXXXXXXXXXX
First Names: XXXXXXXXXXX
DOB: XXXXXXXXXXX
Address: XXXXXXXXXXX
HSMp/Tier1 Reference:XXXXXXXXXXX



many thanks

kind regards
XXXXXXXXXXX








From: BRP Delivery <BRPDelivery@homeoffice.gsi.gov.uk>
To: XXXXXXXXXXX
Sent: Tuesday, 1 May 2012, 12:12
Subject: RE: URGENT. Plz advise.


Thank you for contacting the BRP Customer Contact Centre regarding delivery of your Biometric Residence Permit (BRP).

We have experienced a high demand for Biometric Residence Permits which has resulted in some delays in their production and delivery.

Your BRP will be delivered within the next 3-7 working days. Deliveries take place between 8am and 6pm. Please note that on delivery the courier will require proof of identity (such as your passport, driving licence or bank card) and a signature to confirm receipt of the package.

Your leave to remain is in no way affected by this delay. You are advised not to make any travel arrangements until you have received your BRP.

We apologise for the inconvenience this matter may have caused.

Thank you
BRP Management Unit



-----Original Message-----
From: XXXXXXXXXXX
Sent: 30 April 2012 15:03
To: BRP Delivery
Subject: URGENT. Plz advise.



Dear Sirs

I have attended PEO - SOLIHULL on 24 April for my ILR Application -
SET(O)
They said BRP shall be sent by separate section.

I still have not rcvd the BRP,

Can you please advise me the status of my BRP if they have been or being
processed.

My details are:

Surname:XXXXXXXXXXX
First Names: XXXXXXXXXXX
DOB: XXXXXXXXXXX
Address: XXXXXXXXXXX
HSMp/Tier1 Reference: XXXXXXXXXXX

Please can you get back to me asap if possible.
Please let me know if you need any further information.

Kind Regards
XXXXXXXXXXX

---------------------------------------------------------

linkers wrote:Congrats hsmp2007Tier1. I am glad that the wait is finally over and you have got the BRP.

thanks Linkers - I owe actually special thanks to you for all the hope and courage and advise you gave me during the process.

You are welcome hsmp2007Tier1

I am going to chase them for my son’s BRP as I am still missing it.