TLSContact Kiev - Spouse Visa

Has anyone dealt with TLSContact in either Kiev or Russia?

My wife has recently applied for her settlement spouse visa at Kiev, and received a FCO email telling her to take all supporting documents to her biometrics interview. However, TLSContact had previously told me that the documents should be sent to Sheffield, as per their website information.

Is the FCO email just an automatically generated message with incorrect information?

Or, does Kiev scan the documents, or retain the original supporting documents?

Many thanks, in advance for your help.

She just need to take main form , appendix 2 ,
Confirmation email and passport . That’s it

Rest of documents u supposed to send sheiffiled office .

We have just completed application for spouse visa at Moscow office...
What we needed to take was follows:
Appointment confirmation
Confirmation of priority service payment
Passports current and also any old passports
Application form + 3 passport photo's (signed + DoB on back of them)
Appendix 2, copy (original sent by sponsor to Sheffield)

Everything else I have sent to Sheffield from within the UK

We have applied back in March 2018 in Minsk Belarus and were asked to bring original passport, copy of online application form and proof of fee payment including IHS. we were advised to send all supporting documents to Sheffield by post. Later on we received an email quoted :

""Your online application has been received at the UK Decision Making Centre. Your application is currently being prepared for consideration by an Entry Clearance Officer.

If you have made a Settlement application (except for applications lodged in USA and Canada): you must ensure that your UK sponsor has sent all relevant supporting documentation to the UK Decision Making Centre in Sheffield. The documents should be arranged in this order: application form and relevant Appendix* (See below); English language evidence; relationship documents; maintenance documents; accommodation documents. If documents are not received a decision will be taken on the basis on the information that has been provided.

If you have already had your supporting documents scanned in at the Visa Application Centre, or if you have already sent them in to us, please ignore the request for documents.

Please note that UKVI aims to complete all Visit Visa applications within 15 working days and all Settlement Visa applications within 12 weeks of the application date. If it is not possible to complete your application within this timeframe a member of our team will contact you to explain why.

If you have paid for Priority Service, your application will be placed in front of the queue and assessed ahead of other non-priority visa applications. As indicated in the terms of service, the amount paid for the priority service, as well as the visa fees, is not refundable if the visa application is refused or if the decision is delayed.

We regret that we are unable to respond to enquiries asking about the status of any application. Any status enquiry should be made to the international enquiry service, details of which are on the GOV.UK website. Staff at Embassies, visa processing centres and visa application centres cannot assist with visa enquiries. You may also wish to view the current processing times for applications made in your country.

A further email will be sent to you to confirm when your application has been assessed and dispatched. If your application was made in a Visa Application Centre, the staff there will contact you when your documents are ready – please do not attend the Centre until you are requested to do so.

Please note that you are advised not to purchase flight tickets until you have secured a visa for travel to the UK.

*List of Appendices:
Appendix 1 - Children / Other Dependants
Appendix 2 - Spouse / Partner
Appendix 4 - Pre-flight family members of Refugees
Appendix 5 - Access Rights to Child

Further information is also available on the UK visas and immigration website.

Kind regards,

UK Decision Making Centre""


We ignored this email as all supporting documents were already sent to Sheffield by post.
If you can see something similar to highlighted in yellow above then you can ignore the email as well if not then obviously you should follow the instructions.
would you mind to share your timeline please as there's no timeline topic for X-USSR region.
Best of luck

Thanks for the helpful replies.

I will keep this topic updated with progress on the visa application for future reference.