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Recieved pre-settled status but cannot view or prove it on gov.uk

Use this section for any queries concerning the EU Settlement Scheme, for applicants holding pre-settled and settled status.

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ephi
Newly Registered
Posts: 4
Joined: Wed Apr 03, 2019 12:51 am

Recieved pre-settled status but cannot view or prove it on gov.uk

Post by ephi » Sun Jun 09, 2019 4:45 pm

Hi all,

I recieved my pre-settled status confirmation letter by e-mail on 4th June. Then I went to home office's ''view and prove you rights'' service, I'm getting past every step normally but in the last page where I should be able to see my status with my photo aside I recieve an error saying ''We can't find your status''.
I called resolution center they said it's a technical issue on the website and their technical team will deal with it. Couple of days ago I recieved a voicemail from them saying ''They fixed the issue and did some test of a sort and that I should try to view my status now. It didn't work again...

My family permit visa expired on June the 7th and Even though I have been granted with pre-settled status, I have to use CoA letter to cover me until this issue is fixed.



What a terrible experience.

kamoe
Moderator
Posts: 2945
Joined: Mon Sep 07, 2015 10:57 am

Re: Recieved pre-settled status but cannot view or prove it on gov.uk

Post by kamoe » Mon Jun 10, 2019 10:33 am

ephi wrote:
Sun Jun 09, 2019 4:45 pm
Hi all,

I recieved my pre-settled status confirmation letter by e-mail on 4th June. Then I went to home office's ''view and prove you rights'' service, I'm getting past every step normally but in the last page where I should be able to see my status with my photo aside I recieve an error saying ''We can't find your status''.
I called resolution center they said it's a technical issue on the website and their technical team will deal with it. Couple of days ago I recieved a voicemail from them saying ''They fixed the issue and did some test of a sort and that I should try to view my status now. It didn't work again...

My family permit visa expired on June the 7th and Even though I have been granted with pre-settled status, I have to use CoA letter to cover me until this issue is fixed.



What a terrible experience.
Contact the Resolution Center ASAP again, if issue is not solved within 48 hours, then escalate with your MP.
My posts express what I believe are the facts, based on the best of my knowledge, about the topics discussed in this forum. They do not constitute immigration advice.

askmeplz82
Diamond Member
Posts: 1743
Joined: Wed Jun 13, 2012 12:47 pm

Re: Recieved pre-settled status but cannot view or prove it on gov.uk

Post by askmeplz82 » Mon Jul 22, 2019 10:35 pm

ephi wrote:
Sun Jun 09, 2019 4:45 pm
Hi all,

I recieved my pre-settled status confirmation letter by e-mail on 4th June. Then I went to home office's ''view and prove you rights'' service, I'm getting past every step normally but in the last page where I should be able to see my status with my photo aside I recieve an error saying ''We can't find your status''.
I called resolution center they said it's a technical issue on the website and their technical team will deal with it. Couple of days ago I recieved a voicemail from them saying ''They fixed the issue and did some test of a sort and that I should try to view my status now. It didn't work again...

My family permit visa expired on June the 7th and Even though I have been granted with pre-settled status, I have to use CoA letter to cover me until this issue is fixed.



What a terrible experience.

So this is ongoing problem . I am having same issue like you. I was granted settled status 1 week ago. I already have new Biometric RC they send me But I can't see my status. it says : We cannot find your status

I called EU settlement scheme and they confirmed on their system they can see I've settled status and they send RC to me by Post but they can't see what I see .
UK Student Visa : 04/2004 - 09/2009
EEA Residence Card : 07/2010 - 7/2015
EU Settled Status: Confirmed on 16th July 2019
Naturalisation : Confirmed on 02nd Oct 2020
Passport Approval : 21st Feb 2021

sfljiaf
Junior Member
Posts: 60
Joined: Sat Dec 08, 2018 2:47 pm

Re: Recieved pre-settled status but cannot view or prove it on gov.uk

Post by sfljiaf » Tue Jul 23, 2019 8:03 am

Are you getting to the step where it sends you a PIN by text or email? If not, what ID document are you using? If you've got a BRC, it might be that your status is linked to your BRC number, not your passport number.

askmeplz82
Diamond Member
Posts: 1743
Joined: Wed Jun 13, 2012 12:47 pm

Re: Recieved pre-settled status but cannot view or prove it on gov.uk

Post by askmeplz82 » Tue Jul 23, 2019 7:41 pm

sfljiaf wrote:
Tue Jul 23, 2019 8:03 am
Are you getting to the step where it sends you a PIN by text or email? If not, what ID document are you using? If you've got a BRC, it might be that your status is linked to your BRC number, not your passport number.

Passport : it worked on first day when I received the email because I checked. but since day 2 not working and still same
UK Student Visa : 04/2004 - 09/2009
EEA Residence Card : 07/2010 - 7/2015
EU Settled Status: Confirmed on 16th July 2019
Naturalisation : Confirmed on 02nd Oct 2020
Passport Approval : 21st Feb 2021

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