Royal mail lost my post

Amina02 · Post by **Amina02** » Wed Jun 26, 2019 5:36 pm

Dear moderators,

Need your help please. After attending my citizenship ceremony, I cut out my brp card and sent it through post as advised by home office. Unfortunately it got lost by Royal mail and now I am dreading that I will be penalized. Can someone advise what should I do now?

CR001 · Post by **CR001** » Wed Jun 26, 2019 5:52 pm

How do you know it has been lost by royal mail??

Amina02 · Post by **Amina02** » Wed Jun 26, 2019 5:59 pm

I tracked it via Royal mail website and it isn't showing that it's been delivered. Also called them yesterday and they didn't know what happened so they advised me to make a compensation claim.

CR001 · Post by **CR001** » Wed Jun 26, 2019 6:03 pm

Which address did you send it to??

Amina02 · Post by **Amina02** » Wed Jun 26, 2019 6:25 pm

POL Returns, p.o. box 195
Bristol
BS20 1BT

This address was written on my approval letter.

CR001 · Post by **CR001** » Wed Jun 26, 2019 6:32 pm

Was it a Freeport address?

You do realise that proof of delivery to a po box is difficult and often doesn't end up showing it as delivered

Amina02 · Post by **Amina02** » Wed Jun 26, 2019 6:47 pm

I am not sure what's a Freeport address. We used Royal mail signed for 1st class.

CR001 · Post by **CR001** » Wed Jun 26, 2019 6:49 pm

Won't be signed for to a po box though.

Freeport address, at no charge, is below.

Freepost RRYX-GLYU-GXHZ
Returns Unit
PO Box 163
Bristol
BS20 1AB

Unlikely you will be penalised anyway.

Amina02 · Post by **Amina02** » Wed Jun 26, 2019 6:56 pm

This was not the address on my approval letter.

joeano353 · Post by **joeano353** » Wed Jun 26, 2019 7:13 pm

since you have tracking, it would be enough evidence of posting. so you dont need worry.

Amina02 · Post by **Amina02** » Wed Jun 26, 2019 7:22 pm

Thnx jeano for giving me some assurance.

CR001 · Post by **CR001** » Wed Jun 26, 2019 7:47 pm

Amina02 wrote: ↑
Wed Jun 26, 2019 6:56 pm
This was not the address on my approval letter.

It is the address in the form AN guidance notes.

Amina02 · Post by **Amina02** » Wed Jun 26, 2019 8:32 pm

I have just checked the AN guide and it states the same address as that on my approval letter.

Amina02 · Post by **Amina02** » Wed Jun 26, 2019 8:37 pm

One more question please. Is it necessary to send my passport application with supporting documents in the envelope that comes with the form or I can use my own envelope? The envelope that comes with the application form is not safe to use as I will be sending very important documents.

R-graphite · Post by **R-graphite** » Wed Jun 26, 2019 9:29 pm

You can use the check and send method at the post office and have some peace of mind. It might cost you up to £100 in total.

Amina02 wrote: ↑
Wed Jun 26, 2019 8:37 pm
One more question please. Is it necessary to send my passport application with supporting documents in the envelope that comes with the form or I can use my own envelope? The envelope that comes with the application form is not safe to use as I will be sending very important documents.

Amina02 · Post by **Amina02** » Wed Jun 26, 2019 10:35 pm

Thnx for your reply graphite.

joeano353 · Post by **joeano353** » Thu Jun 27, 2019 8:52 am

Amina02 wrote: ↑
Wed Jun 26, 2019 8:37 pm
One more question please. Is it necessary to send my passport application with supporting documents in the envelope that comes with the form or I can use my own envelope? The envelope that comes with the application form is not safe to use as I will be sending very important documents.

Its better and easier to apply online. All u need to send is the naturalization certificate, you uncancelled passport/s and 2 photos. Post office check costing around £10 is a waste of money and often people say delayed. Any envelope is ok.

Amina02 · Post by **Amina02** » Fri Jun 28, 2019 8:40 am

Dear moderators,

Can someone kindly provide the address of where to send the passport application?

CR001 · Post by **CR001** » Fri Jun 28, 2019 8:43 am

Amina02 wrote: ↑
Fri Jun 28, 2019 8:40 am
Dear moderators,

Can someone kindly provide the address of where to send the passport application?

It is on the envelope you got with the form and guidance notes from the post office!! There is more than one passport processing office.

Or if online, the details will be provided during the process.

Nerazzuri · Post by **Nerazzuri** » Fri Jun 28, 2019 8:47 am

If you apply online, after the person countersigning your application has done their bit, you'll get an email with a specific instructions on where to mail your application.

Amina02 · Post by **Amina02** » Fri Jun 28, 2019 9:32 am

Thnx both

Amina02 · Post by **Amina02** » Wed Jul 10, 2019 5:56 pm

Dear moderators,

I posted my first British passport application on Monday and the Royal mail website is showing that HMPO received my application yesterday through special delivery. But I have not received any confirmation from HMPO via text or email that my application has been received. I have seen here on this forum that people get text from HMPO acknowledging their application and documents received. Do I need to worry or contact them?

CR001 · Post by **CR001** » Wed Jul 10, 2019 6:00 pm

Why don't you simply stop stressing about every aspect and be patient. If they have received it they will be in touch at some point.

Amina02 · Post by **Amina02** » Wed Jul 10, 2019 6:03 pm

Ok CR001

Nerazzuri · Post by **Nerazzuri** » Wed Jul 10, 2019 7:46 pm

Amina02 wrote: ↑
Wed Jul 10, 2019 5:56 pm
Dear moderators,

I posted my first British passport application on Monday and the Royal mail website is showing that HMPO received my application yesterday through special delivery. But I have not received any confirmation from HMPO via text or email that my application has been received. I have seen here on this forum that people get text from HMPO acknowledging their application and documents received. Do I need to worry or contact them?

It takes several days after the document arrives at HMPO before it is sorted and loaded on the system. It can even take up to a week, so don't worry.

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