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Thank you for responding. Please did you have to do anything like calling or emailing them before your passport was returned?msjiao wrote: ↑Fri Jun 15, 2018 8:54 amMy last application to Tier 2 General with Priority Service delayed, passport returned 4 weeks after biometrics. The decision was made within a week. I have no idea about why it took so much time to return the passport.
I am wondering if the Priority Service really helps to speed up the processing.
I agree with you. Priority to UKVI means a decision will be taken soon, I guess it does not include time for passport return. Thank you for sharing your experience, it is really upsetting to wait for passport to be returned after decision has been made weeks ago.msjiao wrote: ↑Fri Jun 15, 2018 3:05 pmI sent an email (from here) to query the status of my application, and they replied the decision was made; after a week, the passport still didn't return. So I sent another email, and they replied the same thing ignoring all my other questions about my passport.
Then I went to the visa application center and they told me that I could complain about their service (from here), I didn't complain but asked the staff at the application center to track my passport and let me know the result.
I don't know what's the best practice to handle this, but I am really upset about the fact they don't treat priority application as priority. Maybe they just mean "the decision will be made sooner" instead of "the passport will be returned sooner". For the applicants, we need both are processed sooner, otherwise, it's meaningless.