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URGENT- Error after putting Sponsor license number

Only for UK Tier 2 (Employer Sponsored) points system Tier 2

Moderators: Casa, push, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe

Lucky1305
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Posts: 16
Joined: Wed May 22, 2019 6:06 am
India

URGENT- Error after putting Sponsor license number

Post by Lucky1305 » Fri Jul 19, 2019 2:46 pm

Hi,

I am encountering an error while filling my TIER 2 Gen- PBS dependent visa application. When entering sponsor license number at the start of the application, it is giving the below error

"Licence number not found - please check the number. Enter your employer's sponsor licence number, not your Certificate of Sponsorship (CoS) reference number."

The same number has been used while filling my wifes application who is a main applicant and it didnt throw any error. I double checked the tier 2 sponsor list which is published today and saw the sponsor name in it. Does anyone faced similar problem and if resolved, please share how you have done it. I rang the customer care and explained the problem. They raised an incident and asked me to wait while they look into it.

Any Responses will be much appreciated. Thanks

j0553tt
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Posts: 1
Joined: Sat Jul 20, 2019 2:47 am
Jamaica

Re: URGENT- Error after putting Sponsor license number

Post by j0553tt » Sat Jul 20, 2019 2:58 am

I am currently having the very same issue. The sponsor license worked for my husband's tier 2 visa application. However, for my son and I who are the dependents the sponsor license does not work. It is giving the same error message.
Licence number not found - please check the number. Enter your employer's sponsor licence number, not your Certificate of Sponsorship (CoS) reference number.

I am sure the sponsor license number is correct as it is the same number that was used for my husband's application. Let me know if you got this resolved.

Thanks,

kiran153
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Posts: 2
Joined: Sat Jul 20, 2019 7:47 am
India

Re: URGENT- Error after putting Sponsor license number

Post by kiran153 » Sat Jul 20, 2019 8:24 am

Hi,

I am facing the same issue. I applied for my tier 2 visa a couple of days ago and started to apply for my wife's application only to get blocked by this stupid error. I will try a few more times over the weekend, but I am positive that won't change much. Also, why does the UK Visa system charge 5 GBP per email enquiry to address an issue that happened within their system? It's annoying to say the least. I am creating a ticket anyway and hope it gets resolved. If any of you are able to get past this error, kindly let everyone know too. I will do the same.

Best
Kiran

mabelzunce
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Posts: 1
Joined: Sat Jul 20, 2019 8:29 am
Argentina

Re: URGENT- Error after putting Sponsor license number

Post by mabelzunce » Sat Jul 20, 2019 8:33 am

Hi,
Having the same problem here. It's so frustrating. I need to apply as soon as possible. I got my CoS yesterday and now facing this issue. Thanks for generating a ticket. I think it won't get solved until next week.

Martin

3amoor
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Posts: 2
Joined: Sat Jul 20, 2019 8:55 am
Egypt

Re: URGENT- Error after putting Sponsor license number

Post by 3amoor » Sat Jul 20, 2019 9:04 am

I have the same issue, it seems something happened to the system yesterday,
I made my wife application on Thursday and everything is fine but starting doing the same for my child yesterday morning and it keep saying the same error msg, the problem that I booked an appointment for my wife and I was planning to do the same for my child, it’s very frustrating now actually, did any one passed that error by any means ???

Lucky1305
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Posts: 16
Joined: Wed May 22, 2019 6:06 am
India

Re: URGENT- Error after putting Sponsor license number

Post by Lucky1305 » Sat Jul 20, 2019 12:17 pm

I am bit relieved now as it seemed to be a wider issue. FYI, I raised two incidents both over phone and email which costed me close to £30. Hope they resolve it soon. Fingers crossed.

3amoor
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Posts: 2
Joined: Sat Jul 20, 2019 8:55 am
Egypt

Re: URGENT- Error after putting Sponsor license number

Post by 3amoor » Sat Jul 20, 2019 12:26 pm

Yeah it seems to be global as I have also a friend with the same issue. Unfortunately today and tomorrow are the weekend and mostly nothing will happened, I hope this issue to be solved soon

Samaneke123
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Re: URGENT- Error after putting Sponsor license number

Post by Samaneke123 » Sat Jul 20, 2019 4:16 pm

"licence number not found - please check the number. Enter your employer's sponsor licence number, not your Certificate of Sponsorship (CoS) reference number"


Hi Guys,

I'm having the same issue. I'm the main applicant changing job, the new company issued Cos yesterday, and trying to complete the application and receive the same error.

Please have anyone pass beyond this stage today?
What is the number to contact HO based on this issue?

Thanks

kiran153
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Posts: 2
Joined: Sat Jul 20, 2019 7:47 am
India

Re: URGENT- Error after putting Sponsor license number

Post by kiran153 » Sat Jul 20, 2019 4:21 pm

Hi Samaneke123,

This is what I noted down from their contact page. You will find the link to their 'contact us' page if you scroll to the very bottom of the page where you are getting this error.
-------------
By phone
Telephone: 00 44 203 481 1736
Monday to Friday, 24 hours
Calls cost £1.37 per minute on top of your standard network charges.

Emails enquiries cost £5.48. You will not be charged for any follow-up emails about the same enquiry.

You’ll get a reply to your email within 2 days, except on Saturdays, Sundays and UK public holidays.
-------

engessamk82
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Posts: 2
Joined: Sat Jul 20, 2019 8:55 pm
United Arab Emirates

Re: URGENT- Error after putting Sponsor license number

Post by engessamk82 » Sat Jul 20, 2019 8:59 pm

Hello,
i'm facing the same problem , I submitted my wife application from 1 week ago and when i tried to submit my child i got the same error.
I checked the sponsor lic and it is the same and listed.
My COS number also the same.

I dont know what is the problem and what can i do to solve it

Best Regards

Misho12345
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Posts: 1
Joined: Sat Jul 20, 2019 9:26 pm
Egypt

Re: URGENT- Error after putting Sponsor license number

Post by Misho12345 » Sat Jul 20, 2019 9:40 pm

I'm facing the same problem. How can we deal with this issue?

Best regards

evarpen
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Joined: Sat Jul 20, 2019 11:30 pm
Columbia

Re: URGENT- Error after putting Sponsor license number

Post by evarpen » Sat Jul 20, 2019 11:32 pm

Hi all,

I am facing the exact same problem. I will also issue a ticket to see if the repetition of the problem brings a faster solution. Please do post as soon as you get any answer!

makhanmd
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Posts: 8
Joined: Sun Jul 21, 2019 4:32 am
Pakistan

Re: URGENT- Error after putting Sponsor license number

Post by makhanmd » Sun Jul 21, 2019 8:16 am

Hi
Did this issue resolve for anyone ? Very frustrating as I am facing this since yesterday.

Lucky1305
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Joined: Wed May 22, 2019 6:06 am
India

Re: URGENT- Error after putting Sponsor license number

Post by Lucky1305 » Sun Jul 21, 2019 10:13 am

I request everyone who’s facing this issue to report this problem immediately so that HO will understand the impact and resolve soon.

Thanks

Lucky1305
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Posts: 16
Joined: Wed May 22, 2019 6:06 am
India

Re: URGENT- Error after putting Sponsor license number

Post by Lucky1305 » Sun Jul 21, 2019 11:26 am

Hi All,

I have received following response from UKVI.

Thank you for contacting UK Visas and Immigration enquiry service.

In response to your enquiry, you may have to speak to your employer about the issue. There is nothing we can do from our end.

Please note that we cannot provide case specific advice or pre-assess an application but we can provide information and support you through sign posting and web site navigation. If you require more specific advice then please speak to a qualified immigration advisor


This is really frustrating as we have spoken to the employer already and they found no issues about their license or assigned COS in SMS portal. Besides, I also checked tier 2 sponsor list and found employer in the list. How can they say there is nothing they can do from their end as this problem is affecting many.

Please let me know if anyone else has got similar response.

HGH2019
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Posts: 6
Joined: Sun Jul 21, 2019 4:43 pm
Iran

Re: URGENT- Error after putting Sponsor license number

Post by HGH2019 » Sun Jul 21, 2019 5:17 pm

Hi,
I have also the same problem. I sent them an email and hope they reply to it soon.
In the page, it is written that one of their centers has a problem because of the maintenance, but I do not know if it is related to this.
Please mentioned that other applicants have the same issue if you call them.

Rashmi01
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Joined: Wed Jun 12, 2019 8:50 pm

Re: URGENT- Error after putting Sponsor license number

Post by Rashmi01 » Sun Jul 21, 2019 6:02 pm

Even I am facing same issue. Is there a way to resolve this issue ?

makhanmd
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Posts: 8
Joined: Sun Jul 21, 2019 4:32 am
Pakistan

Re: URGENT- Error after putting Sponsor license number

Post by makhanmd » Sun Jul 21, 2019 6:33 pm

Surprising. despite so many people are affected the problem is till not solved. I will contact them tomorrow.
Hopefully after the weekend the problem will be solved.

engessamk82
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Posts: 2
Joined: Sat Jul 20, 2019 8:55 pm
United Arab Emirates

Re: URGENT- Error after putting Sponsor license number

Post by engessamk82 » Mon Jul 22, 2019 6:42 am

Dears,

Do you have any update ? is this problem related to the delay in the start comparing with the CoS start date
Because i found the below article and i attended after the 4 weeks permission due to visa process and my handover with the previous employee

article :
The rules relating to delaying start dates as referred to on an employee’s CoS have been amended. The new guidance confirms that, in relation to Tier 2 (General), if the start date is to be delayed after the new leave has been granted to the worker, the new start date must be within 28 days from the date on which the new leave was granted or the start date on the CoS (including any amended start dates reported before the leave was granted), whichever is later. The guidance no longer applies this restriction to Tier 2 (ICT) CoS;

Best Regards

Lucky1305
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Posts: 16
Joined: Wed May 22, 2019 6:06 am
India

Re: URGENT- Error after putting Sponsor license number

Post by Lucky1305 » Mon Jul 22, 2019 7:11 am

engessamk82 wrote:
Mon Jul 22, 2019 6:42 am
Dears,

Do you have any update ? is this problem related to the delay in the start comparing with the CoS start date
Because i found the below article and i attended after the 4 weeks permission due to visa process and my handover with the previous employee

article :
The rules relating to delaying start dates as referred to on an employee’s CoS have been amended. The new guidance confirms that, in relation to Tier 2 (General), if the start date is to be delayed after the new leave has been granted to the worker, the new start date must be within 28 days from the date on which the new leave was granted or the start date on the CoS (including any amended start dates reported before the leave was granted), whichever is later. The guidance no longer applies this restriction to Tier 2 (ICT) CoS;

Best Regards
The issue what we are all facing is nothing to do with start date of cos. This is purely a system issue pertaining to sponsor license number. Your reply might mislead or change the context of this thread. I kindly suggest you to delete it pls.

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