Tier 2 General - SOC Code and Role Title

[js2289]

Hi Forum, i have been offered a role by my employer to work as a Help Desk Adviser, now obliviously and as the National Statistics and Occupations Desk advised this would fall under NQF 3 and it would not be legit for sponsorship, but they also said you can use the NQF6 code 2133 because the role responsibilities and pay are almost an exact match to that level. It is obvious though, that those being sponsored for this code have to managers, but my employer is not able to have me as a manager on entry level....

Would you please advise as to which is more likely to be taken into consideration? The title or the role duties and responsibilities ? And how likely would these details be sufficient to get a successful visa application?

Job Title: Service Desk Advisor
Grade: C School/Service:
Responsible for:
Liaison with: Staff, students and outside bodies as necessary


£25,000 to £27,484 per annum inclusive of London Weighting



MAIN DUTIES AND RESPONSIBILITIES

• Operating specialist Service Management systems as necessary to log and track customer requests taking action or escalating as appropriate to ensure customer enquiries are satisfactorily resolved.

• Planning, coordination and management of the University’s IT Service desk activities.

• Supervision of and facilitation of staff development for Service Desk Advisors as necessary.

• Monitoring the security and condition of IT student laboratories.

• Monitoring functionality of equipment in the Service Desk area and student IT laboratories and reporting technical faults as necessary to Technical Services.

• Liaises with users and senior staff to clarify IT requirements and needs.

• Ensuring that there is a professional approach and liaison with users on all aspects of the technical service provided.

• To participate in team meetings and contribute to the development of the Service.

• Planning, Monitoring and maintaining the operation of the printing system including cashing up money loaders as required.

• To work as part of a team to provide a Service desk.

• Assisting the IT Support Supervisor in ensuring that all activities are performed according to the published service standards for the IT Services Department.

• Performing other duties as appropriate to the role as defined by the line manager/ Director of IT Services.

• Drafting technical user documentation as required by the IT Support Supervisor.

• Ensuring that advice to users is in line with Information Technology approved standard hardware and software.

• Resolution of customer queries across a range of technical areas and/or the assignment of such queries to the appropriate area within IT.

• Providing a range of IT counter-based services to students and staff.

• Providing hands-on guidance to students in the use of basic network facilities, AV Equipment and supported software.

• Obtaining feedback from students and staff on the quality of service provided by the Service Desk e.g. using Performance Monitoring questionnaires.


Thank you very much for your help
Kind Regards
Jawad