Page 1 of 1
Royal mail lost my post
Posted: Wed Jun 26, 2019 6:36 pm
by Amina02
Dear moderators,
Need your help please. After attending my citizenship ceremony, I cut out my brp card and sent it through post as advised by home office. Unfortunately it got lost by Royal mail and now I am dreading that I will be penalized. Can someone advise what should I do now?
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 6:52 pm
by CR001
How do you know it has been lost by royal mail??
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 6:59 pm
by Amina02
I tracked it via Royal mail website and it isn't showing that it's been delivered. Also called them yesterday and they didn't know what happened so they advised me to make a compensation claim.
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 7:03 pm
by CR001
Which address did you send it to??
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 7:25 pm
by Amina02
POL Returns, p.o. box 195
Bristol
BS20 1BT
This address was written on my approval letter.
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 7:32 pm
by CR001
Was it a Freeport address?
You do realise that proof of delivery to a po box is difficult and often doesn't end up showing it as delivered
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 7:47 pm
by Amina02
I am not sure what's a Freeport address. We used Royal mail signed for 1st class.
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 7:49 pm
by CR001
Won't be signed for to a po box though.
Freeport address, at no charge, is below.
Freepost RRYX-GLYU-GXHZ
Returns Unit
PO Box 163
Bristol
BS20 1AB
Unlikely you will be penalised anyway.
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 7:56 pm
by Amina02
This was not the address on my approval letter.
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 8:13 pm
by joeano353
since you have tracking, it would be enough evidence of posting. so you dont need worry.
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 8:22 pm
by Amina02
Thnx jeano for giving me some assurance.
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 8:47 pm
by CR001
Amina02 wrote: ↑Wed Jun 26, 2019 7:56 pm
This was not the address on my approval letter.
It is the address in the form AN guidance notes.
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 9:32 pm
by Amina02
I have just checked the AN guide and it states the same address as that on my approval letter.
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 9:37 pm
by Amina02
One more question please. Is it necessary to send my passport application with supporting documents in the envelope that comes with the form or I can use my own envelope? The envelope that comes with the application form is not safe to use as I will be sending very important documents.
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 10:29 pm
by R-graphite
You can use the check and send method at the post office and have some peace of mind. It might cost you up to £100 in total.
Amina02 wrote: ↑Wed Jun 26, 2019 9:37 pm
One more question please. Is it necessary to send my passport application with supporting documents in the envelope that comes with the form or I can use my own envelope? The envelope that comes with the application form is not safe to use as I will be sending very important documents.
Re: Royal mail lost my post
Posted: Wed Jun 26, 2019 11:35 pm
by Amina02
Thnx for your reply graphite.
Re: Royal mail lost my post
Posted: Thu Jun 27, 2019 9:52 am
by joeano353
Amina02 wrote: ↑Wed Jun 26, 2019 9:37 pm
One more question please. Is it necessary to send my passport application with supporting documents in the envelope that comes with the form or I can use my own envelope? The envelope that comes with the application form is not safe to use as I will be sending very important documents.
Its better and easier to apply online. All u need to send is the naturalization certificate, you uncancelled passport/s and 2 photos. Post office check costing around £10 is a waste of money and often people say delayed. Any envelope is ok.
Re: Royal mail lost my post
Posted: Fri Jun 28, 2019 9:40 am
by Amina02
Dear moderators,
Can someone kindly provide the address of where to send the passport application?
Re: Royal mail lost my post
Posted: Fri Jun 28, 2019 9:43 am
by CR001
Amina02 wrote: ↑Fri Jun 28, 2019 9:40 am
Dear moderators,
Can someone kindly provide the address of where to send the passport application?
It is on the envelope you got with the form and guidance notes from the post office!! There is more than one passport processing office.
Or if online, the details will be provided during the process.
Re: Royal mail lost my post
Posted: Fri Jun 28, 2019 9:47 am
by Nerazzuri
If you apply online, after the person countersigning your application has done their bit, you'll get an email with a specific instructions on where to mail your application.
Re: Royal mail lost my post
Posted: Fri Jun 28, 2019 10:32 am
by Amina02
Thnx both
Re: Royal mail lost my post
Posted: Wed Jul 10, 2019 6:56 pm
by Amina02
Dear moderators,
I posted my first British passport application on Monday and the Royal mail website is showing that HMPO received my application yesterday through special delivery. But I have not received any confirmation from HMPO via text or email that my application has been received. I have seen here on this forum that people get text from HMPO acknowledging their application and documents received. Do I need to worry or contact them?
Re: Royal mail lost my post
Posted: Wed Jul 10, 2019 7:00 pm
by CR001
Why don't you simply stop stressing about every aspect and be patient. If they have received it they will be in touch at some point.
Re: Royal mail lost my post
Posted: Wed Jul 10, 2019 7:03 pm
by Amina02
Ok CR001
Re: Royal mail lost my post
Posted: Wed Jul 10, 2019 8:46 pm
by Nerazzuri
Amina02 wrote: ↑Wed Jul 10, 2019 6:56 pm
Dear moderators,
I posted my first British passport application on Monday and the Royal mail website is showing that HMPO received my application yesterday through special delivery. But I have not received any confirmation from HMPO via text or email that my application has been received. I have seen here on this forum that people get text from HMPO acknowledging their application and documents received. Do I need to worry or contact them?
It takes several days after the document arrives at HMPO before it is sorted and loaded on the system. It can even take up to a week, so don't worry.