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Can't book ceremony because council hasn't received my records

Posted: Mon Feb 10, 2020 8:09 pm
by anits
I received my approval letter last week, and today (10 February 2020) I received my citizenship ceremony letter. It's dated 05 February 2020, but when I tried to book the ceremony online and on the phone I was told the council hasn't received my records yet and to call them tomorrow afternoon. Is this normal?

Re: Can't book ceremony because council hasn't received my records

Posted: Mon Feb 10, 2020 8:31 pm
by CR001
It can take a week or so.

Re: Can't book ceremony because council hasn't received my records

Posted: Mon Feb 10, 2020 8:53 pm
by anits
Strange, it says up to 2 working days on the letter