Page 1 of 1

Biometric appointment problem

Posted: Thu Mar 26, 2020 9:55 am
by Pan13
First of, there is no way to get in touch with Sopria tried even premium number.

What happen was, I went yesterday for my appointment, everything went smooth, picture, fingerprints, signature - all taken, documents scanned and uploaded.

Just now I received what it looks like 'belated' email saying that my appointment on 25th is cancelled due to staff shortages and if I come I will not be served. Saying I should rebook.

Any idea?

Re: Biometric appointment problem

Posted: Thu Mar 26, 2020 10:04 am
by CR001
It's a generic email sent to all. If you have already attended, then a non-issue.

Re: Biometric appointment problem

Posted: Thu Mar 26, 2020 10:06 am
by Pan13
CR001 wrote:
Thu Mar 26, 2020 10:04 am
It's a generic email sent to all. If you have already attended, then a non-issue.
Lets hope so.

Re: Biometric appointment problem

Posted: Fri Mar 27, 2020 6:17 am
by underfire222
May I ask where was your appointment?

Mine was yesterday in London croydon and they emailed me the day before to cancel it so I didn’t go!!

Re: Biometric appointment problem

Posted: Fri Mar 27, 2020 7:38 am
by Pan13
underfire222 wrote:
Fri Mar 27, 2020 6:17 am
May I ask where was your appointment?

Mine was yesterday in London croydon and they emailed me the day before to cancel it so I didn’t go!!
Nowhere near London