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Invalid User and Password
Posted: Sun Oct 11, 2020 8:39 pm
by Virgostar
Hi,
Good Evening Everyone
Please can help me out in my naturalisation application, I submitted my application online, 8th October fee was paid but when I was last page of application for Book a appointment that time sopra steria pages said invalid user and password... I tried many time but same message comes..
Re: Invalid User and Password
Posted: Sun Oct 11, 2020 8:56 pm
by seagul
Virgostar wrote: ↑Sun Oct 11, 2020 8:39 pm
Hi,
Good Evening Everyone
Please can help me out in my naturalisation application, I submitted my application online, 8th October fee was paid but when I was last page of application for Book a appointment that time sopra steria pages said invalid user and password... I tried many time but same message comes..
A lot of times by clicking on forgotten password/username, these credential can be regained (if were registered before). also read below:
https://www.ukvcas.co.uk/help-support/o ... ppointment
Re: Invalid User and Password
Posted: Sun Oct 11, 2020 9:56 pm
by Virgostar
Thanks for Reply.
Same Email and Password working for login my application and download for documents but it's not working in Sopra Steira page...
Re: Invalid User and Password
Posted: Sun Oct 11, 2020 10:09 pm
by seagul
Virgostar wrote: ↑Sun Oct 11, 2020 9:56 pm
Thanks for Reply.
Same Email and Password working for login my application and download for documents but it's not working in Sopra Steira page...
1.4. Why can’t I log into my account?
At times of very high demand, we may need to limit access to the UKVCAS booking system to prevent it from being overloaded. These restrictions are only temporary and we will reopen access to our site when website traffic reduces. Please wait a few minutes and try again.
https://s3.eu-west-2.amazonaws.com/sopr ... as/FAQ.pdf
Re: Invalid User and Password
Posted: Sun Oct 11, 2020 10:24 pm
by CULLINAN
Virgostar wrote: ↑Sun Oct 11, 2020 9:56 pm
Thanks for Reply.
Same Email and Password working for login my application and download for documents but it's not working in Sopra Steira page...
Go to UKVCAS login (not UKVI). Click “forget password”. Once you click “forget password” link, did you get a new access code?? Check junk folder also.
Also clear cache and “auto-fill” passwords before.
If the above does not resolve the issue, DM UKVCAS twitter tomorrow during working hours. They will resolve for you.
Re: Invalid User and Password
Posted: Sun Oct 11, 2020 10:40 pm
by CULLINAN
Also, when you clicked “book an appointment” via UKVI account, an access code would have been sent via registered email to register your account on UKVCAS. You can only login UKVCAS after that. Access code usually lands up in junk. Did you do that?