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UKVI survey email before decision
Posted: Thu Mar 11, 2021 11:51 am
by GM2021
Hi guys,
Has anyone received UKVI survey email before a decision has been made on their application? I believe that customers usually receive this UKVI survey email after the decision on their application is made. I received such emails after the decision has been made on previous visa applications. But Strangely, this time, it is not the case. I haven’t heard anything about my citizenship application yet I still received UKVI survey email. Is anyone in the same boat as me? If so, how long after the survey email you received a decision on your application?
Regards
GM2021
Re: UKVI survey email before decision
Posted: Thu Mar 11, 2021 3:02 pm
by mesn
GM2021 wrote: ↑Thu Mar 11, 2021 11:51 am
Hi guys,
Has anyone received UKVI survey email before a decision has been made on their application? I believe that customers usually receive this UKVI survey email after the decision on their application is made. I received such emails after the decision has been made on previous visa applications. But Strangely, this time, it is not the case. I haven’t heard anything about my citizenship application yet I still received UKVI survey email. Is anyone in the same boat as me? If so, how long after the survey email you received a decision on your application?
Regards
GM2021
There have been other instances of members getting the survey mail before the decision. It seems to be not linked to each other. So, not sure you can assume your application is decided.
Re: UKVI survey email before decision
Posted: Thu Mar 11, 2021 4:17 pm
by GM2021
Thanks for the comment.I contacted nationality customer service by phone today. They guy on the phone sounded a bit surprised when I said I received UKVI survey email having not heard about the outcome of my application. He advised me to email
furthernationalityenquiries@homeoffice.gov.uk. I just emailed them. I will update here after I hear from them
Re: UKVI survey email before decision
Posted: Thu Mar 11, 2021 9:09 pm
by CULLINAN
GM2021 wrote: ↑Thu Mar 11, 2021 11:51 am
Hi guys,
Has anyone received UKVI survey email before a decision has been made on their application? I believe that customers usually receive this UKVI survey email after the decision on their application is made. I received such emails after the decision has been made on previous visa applications. But Strangely, this time, it is not the case. I haven’t heard anything about my citizenship application yet I still received UKVI survey email. Is anyone in the same boat as me? If so, how long after the survey email you received a decision on your application?
Regards
GM2021
I did AND most likely my decision was made earlier than I got to know. My application was approved in Nov 2020 (as per the date on the decision letter) but I got a ceremony invitation letter in Dec 2020 (normally these days it takes around 3 months after approval). So most likely my application was approved in Sep 2020 instead. As by the time I got my ceremony invitation in Dec 2020, no one from November approvals received it. So that confirms my decision was made in Sep 2020 (right after I went for dual submission of biometrics- at that time applications were approved right after dual submission after IDV app).
I was sent a decision letter in post only after I enquired about the UKVI survey email as I was concerned too. The decision letter was dated the same day as my email enquiry and I received in post within 4 days after it. So most likely it was printed then.
There are chances your decision is made but email is not pushed through.
Email:
NationalityFrontEndTechnicalSpecialists@homeoffice.gov.uk
PS: There were at least 3 more cases from Nov 2020 like myself in November who all were sent decision letters in post who enquired after I did.
Re: UKVI survey email before decision
Posted: Thu Mar 11, 2021 9:19 pm
by CULLINAN
Re: UKVI survey email before decision
Posted: Fri Mar 12, 2021 12:05 am
by GM2021
CULLINAN wrote: ↑Thu Mar 11, 2021 9:09 pm
GM2021 wrote: ↑Thu Mar 11, 2021 11:51 am
Hi guys,
Has anyone received UKVI survey email before a decision has been made on their application? I believe that customers usually receive this UKVI survey email after the decision on their application is made. I received such emails after the decision has been made on previous visa applications. But Strangely, this time, it is not the case. I haven’t heard anything about my citizenship application yet I still received UKVI survey email. Is anyone in the same boat as me? If so, how long after the survey email you received a decision on your application?
Regards
GM2021
I did AND most likely my decision was made earlier than I got to know. My application was approved in Nov 2020 (as per the date on the decision letter) but I got a ceremony invitation letter in Dec 2020 (normally these days it takes around 3 months after approval). So most likely my application was approved in Sep 2020 instead. As by the time I got my ceremony invitation in Dec 2020, no one from November approvals received it. So that confirms my decision was made in Sep 2020 (right after I went for dual submission of biometrics- at that time applications were approved right after dual submission after IDV app).
I was sent a decision letter in post only after I enquired about the UKVI survey email as I was concerned too. The decision letter was dated the same day as my email enquiry and I received in post within 4 days after it. So most likely it was printed then.
There are chances your decision is made but email is not pushed through.
Email:
NationalityFrontEndTechnicalSpecialists@homeoffice.gov.uk
PS: There were at least 3 more cases from Nov 2020 like myself in November who all were sent decision letters in post who enquired after I did.
Thanks for taking time to share your experience. Could you please let me know how long did it take for the home Office to reply your email? In their reply, did they tell you that a decision was made? I emailed the further nationality enquiries for which I received an automated reply stating that they will aim to reply within 20 days.
Re: UKVI survey email before decision
Posted: Fri Mar 12, 2021 1:00 pm
by CULLINAN
I never got an email reply to my enquiry. I just got my decision letter in post instead. I emailed them on 10th Nov. Decision letter had a date of 10th Nov also (same day email enquiry was sent). Received approval letter on 14th Nov in post.
Email:
NationalityFrontEndTechnicalSpecialists@homeoffice.gov.uk
You will get an automated response that this is not a general inbox but it works in many cases.
Re: UKVI survey email before decision
Posted: Fri Mar 12, 2021 11:55 pm
by GM2021
CULLINAN wrote: ↑Fri Mar 12, 2021 1:00 pm
I never got an email reply to my enquiry. I just got my decision letter in post instead. I emailed them on 10th Nov. Decision letter had a date of 10th Nov also (same day email enquiry was sent). Received approval letter on 14th Nov in post.
Email:
NationalityFrontEndTechnicalSpecialists@homeoffice.gov.uk
You will get an automated response that this is not a general inbox but it works in many cases.
Thanks for this Info. Hopefully I will hear about my decision soon. Fingers crossed. I really appreciate your comments here. Thanks
Re: UKVI survey email before decision
Posted: Sat Mar 13, 2021 7:34 pm
by engineer86
GM2021 wrote: ↑Fri Mar 12, 2021 11:55 pm
CULLINAN wrote: ↑Fri Mar 12, 2021 1:00 pm
I never got an email reply to my enquiry. I just got my decision letter in post instead. I emailed them on 10th Nov. Decision letter had a date of 10th Nov also (same day email enquiry was sent). Received approval letter on 14th Nov in post.
Email:
NationalityFrontEndTechnicalSpecialists@homeoffice.gov.uk
You will get an automated response that this is not a general inbox but it works in many cases.
Thanks for this Info. Hopefully I will hear about my decision soon. Fingers crossed. I really appreciate your comments here. Thanks
Hi,
Hope you receive an approval soon. Just out of curiosity, when did you attend your biometrics appointment? I'm asking because I attended mine almost 2 months ago and haven't heard anything back since.
Thanks
Re: UKVI survey email before decision
Posted: Wed Mar 17, 2021 11:01 am
by GM2021
Hi,
I just received the below reply from
NationalitySupportTeamFMT@homeoffice.gov.uk
On Wednesday, 17 March 2021, MMST FMT <
NationalitySupportTeamFMT@homeoffice.gov.uk> wrote:
Thank you for your e-mail
This may have been sent in error. In any event I would complete the servey
Thank you
FMT Admin Support Nationality Group
UKVI - Citizenship, Work, Study, Premium
Red Zone, 4th Floor, Capital Building, Liverpool L3 9PP
www.homeoffice.gov.uk
UKVI Signature 3.jpg
Dear Sir/Madam,
I have received an email from UKVI on Tuesday the 9th March 2021 to complete a questionnaire about my recent experience. I haven’t received a decision on my application yet to participate in this survey. However, I am confused as I trust that customers would usually receive surveys after the decision on the application has been made.
Could you please clarify whether this survey email means the decision on my naturalisation application has been made?
I look forward to reading from you soon.
Kind regards,
Re: UKVI survey email before decision
Posted: Thu Mar 25, 2021 9:17 am
by GM2021
Hope this email I got provides clarification to the members. UKVI Survey emails are meant to be sent after the decision has been sent to the customer. I received my decision 9 days after the UKVI survey email was sent.
Dear XXXX
The survey invites are meant to be issued once a visa decision has been sent to the customer and your name was mistakenly included in the mail out. If you have not yet received your decision, it should be sent to you soon.
Apologies for any confusion.
Regards,
Xxxxxxzz
Customer Research Manager
UKVI Customer Insight | Customer and Business Reporting Unit
Central Operations |UK Visas & Immigration
Re: UKVI survey email before decision
Posted: Thu Apr 29, 2021 7:33 pm
by dapsandhugs
I have received survey email twice now. First one was a week ago and second one today. Suggesting I should take survey in response to how quick the decision on my application was. And survey ends 3rd of May.
I haven't received any approval confirmation. I noticed my biometric card changed to records not available on the prove right to work website last week and has remained the same.
Just have to wait...
Re: UKVI survey email before decision
Posted: Thu Apr 29, 2021 7:55 pm
by CULLINAN
dapsandhugs wrote: ↑Thu Apr 29, 2021 7:33 pm
I have received survey email twice now. First one was a week ago and second one today. Suggesting I should take survey in response to how quick the decision on my application was. And survey ends 3rd of May.
I haven't received any approval confirmation. I noticed my biometric card changed to records not available on the prove right to work website last week and has remained the same.
Just have to wait...
Try:
NationalityFrontEndTechnicalSpecialists@homeoffice.gov.uk
Re: UKVI survey email before decision
Posted: Thu Apr 29, 2021 7:59 pm
by dapsandhugs
Thanks. Cullman. I will send them an email.
Re: UKVI survey email before decision
Posted: Thu Apr 29, 2021 11:34 pm
by Khan51214
I received same survey email on 21st april 2021 . As suggested by Cullinan i sent UKVI email regarding progress of my application on the same day they replied today 29 April 2021 From this email
nationalitysupportteamfmt@homeoffice.gov.uk
as follows
''Good Afternoon,
Thank you for your email.
Your application is currently progressing through the system as normal, applications are currently taking approx. 6 months to process, however due to the current corona virus pandemic this may take longer as UKVI is operating with reduced staffing levels as per current government guidelines.
We will contact you should we require any further information or once a decision has been made.
After this reply i received again survey email.
So i am hoping for good news in near future
Re: UKVI survey email before decision
Posted: Mon May 03, 2021 11:08 pm
by Ameliahhh
hello khan, i received the same survey mail exactly the same date as you, also received another mail on the 29th that states the survey would close on the 3rd of may... i did send them an email as suggested and received an automated reply but haven't received anything yet.
Enquiry
Posted: Sun Jun 13, 2021 4:43 pm
by Lino
Good day everyone
I received a survey email from UKVI services when I have not been given a decision yet. I think its not normal to receive such emails when you haven't received a decision yet from home office
on the 19 of last month i received a decision but I had to review it so I am still waiting for my final decision
So at the moment I don't know if the survey email was because of the first decision or they have reached a final decision for the administrative review and I am not aware yet?
Please is there anyone with such experience who can help clarify me what is happening
I will be very grateful if I can get some help
Re: UKVI survey email before decision
Posted: Sun Jun 13, 2021 9:33 pm
by teddybear79
I got an email even before I made the application, I started a application but could not submit to personal reasons was in draft for 3 months and got the email
so it has nothing to do with the decision just a automated thing