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Hi. Two weeks ago I got my naturalisation certificate and I immediately applied for the British passport, so I posted my naturalisation certificate and current passport to the Passport Office and it looks like Royal Mail has lost it.
What are my options now? How do I get my British passport now? Worried that I will have to go through lots of paperworks now.

Appreciate any help.

Thanks

What evidence/proof do you have that royal mail lost it?

Did you send it recorded delivery or.....?

Yes. I sent it by first class signed for delivery.
I have the original receipt with me.
Thanks

So why are you thinking it is lost??

It is hasn’t been delivered to the passport office nor has been returned to me.
I am going to ask the post office to compensate me for the loss.

Which address did you send it to? Was it a PO Box??

Have you contacted HMPO at all?

Hi yes. It is a PO Box

Address was
HM Passport Office
PO BOX 231

Redgrave Court

BOOTLE
L
20 7YW

You do realise delivery to a PO box can't be "signed for".

CR001 wrote: ↑

Fri Jan 28, 2022 10:07 am

You do realise delivery to a PO box can't be "signed for".

that is irrelevant.

I have worked in the post office. When you post something 'signed for' to a PO Box, the status of your delivery will change to 'signed' as soon as the item is collected from the PO Box.

some PO Box holders would collect daily some every four weeks.

CR001 wrote: ↑

Fri Jan 28, 2022 10:07 am

You do realise delivery to a PO box can't be "signed for".

I had posted lasted week -it is signed and delivered to the PO box ,but still wating for recived confirmation .

nothing to do with PO box -still if you send via secure delivery -they will get signed .

Also HMPO is clearly saying to send signed delivery for below address only as below ,
instrusction given in mail,

Use a strong envelope that is the right size for your documents. Check the weight and pay the correct postage – consider using signed for delivery. Send them to:

HM Passport Office
PO BOX 231
Redgrave Court
BOOTLE
L20 7YW

Royal Mail ist class sign for is not a tracked service. It means signature on delivery.royal mail will update the delivery information after delivery. However sometime it’s not available online, get in touch with Royal Mail customer service they may be able to confirm delivery.
In case of loss Royal Mail only pay up to £50 as compensation.

saj626 wrote: ↑

Fri Jan 28, 2022 12:59 pm

Royal Mail ist class sign for is not a tracked service. It means signature on delivery.royal mail will update the delivery information after delivery. However sometime it’s not available online, get in touch with Royal Mail customer service they may be able to confirm delivery.
In case of loss Royal Mail only pay up to £50 as compensation.

May be you are right .

I have used specal devlivery for next day 1PM, which is a tracked and signed service i was told by royal mail staff.

I had posted this question in another two thread (one was old ,it get delteld and locked ,then i was thinking i should open my own thread -open new -it was locked without any comments )-Not sure why ?

below is my qurey -,

Does any one facing delay in reciving text / email confirmation received for supporting documents sent to passport office -Bottle -HMPO?

I had send 8 days before via secuire delivey (royal mail confirms and given POD with sign next day itself ) . But no update from Bottle -HMPO.

Is this usual delays ?

Just an update:
I have just received confirmation from the passport office that they have received my documents now

Funny that Royal Mail website still not showing it has been delivered.

All the best for your application -Still aim wating for mines -looks there is delays what i can see by this .

update: after 18 days it is confrimed and updated doc recvided

I sent two posts to PP office on 19th Jan and they have still not confirmed the receipt. RM tracking is not updated too. I only hope it is not lost. Still keeping fingers crossed

gkjanarthanan wrote: ↑

Mon Feb 14, 2022 4:20 pm

I sent two posts to PP office on 19th Jan and they have still not confirmed the receipt. RM tracking is not updated too. I only hope it is not lost. Still keeping fingers crossed

You can call thier help line ,they are helpfull fontline staffs -they can arrange a call back -it may take few days to call you .

Which office you send ?

Hi, thanks... It was Peterborough office that I sent