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Confirmation email not received, but survey email
Posted: Tue May 14, 2024 9:48 am
by andshiga
I applied as main applicant, my wife being an additional applicant. On 6/5/2024 I received an email informing her application was successful. 3 days later on 9/5/2024 I received a feedback survey email on my name. I have not yet received my own successful application confirmation. We moved to the UK with me with a tier-2 visa with my wife as dependant so I'd expect my application to be approved first. Could there have been some truncation when the emails were sent out and I'll never get mine?
Re: Confirmation email not received, but survey email
Posted: Tue May 14, 2024 10:14 am
by alterhase58
Please don't tag posts to other members' threads - start your own.
The order of receipt of approval for naturalisation is irrelevant - your wife is no longer a dependent of yours.
There are quite a few reports of members receiving the survey email without having received the approval email - maybe a glitch but highly likely your approval is in the pipeline (unless it's gone into email spam folder?).
Re: Confirmation email not received, but survey email
Posted: Fri Jun 07, 2024 5:47 pm
by andshiga
An update on this. I confirmed that my council received the naturalisation certificate which might indicate that my email got lost in the post somehow. I'm now querying HO about this.
I am pretty sure that a hypothetical email was not filtered by any means by my mail server.
Re: Confirmation email not received, but survey email
Posted: Tue Jun 11, 2024 2:13 pm
by andshiga
alterhase58 wrote: ↑Tue May 14, 2024 10:14 am
Please don't tag posts to other members' threads - start your own.
The order of receipt of approval for naturalisation is irrelevant - your wife is no longer a dependent of yours.
There are quite a few reports of members receiving the survey email without having received the approval email - maybe a glitch but highly likely your approval is in the pipeline (unless it's gone into email spam folder?).
If that was a glitch, such glitch has also affected the firing of my invitation email. My approval is no longer in the pipeline as I confirmed that the council received my naturalisation certificate on the 2nd of May (more than a month ago!). I am absolutely convinced that nothing got into my spam box. Furthermore, the council will not book my ceremony without the invitation.
Complaint raised with HO.
Re: Confirmation email not received, but survey email
Posted: Tue Jun 11, 2024 2:26 pm
by alterhase58
Strange, councils seem to take different approaches to the Home Office "missing email" scenario.
Here someone received an invitation from their council, but not the HO email, walked in with the invitation and attended ceremony!
viewtopic.php?p=2166630#p2166630
The fact that the Home Office has sent the council your certificate should be 100% proof that you are approved for British citizenship. I would go to the council offices personally and find someone in charge of the section. Doesn't feel right that bureaucracy is jeopardising your citizenship.
Re: Confirmation email not received, but survey email
Posted: Wed Jun 12, 2024 2:21 pm
by andshiga
Re: Confirmation email not received, but survey email
Posted: Wed Jun 12, 2024 2:50 pm
by alterhase58
Congratulations, good luck for the ceremony and finally your first passport.
Re: Confirmation email not received, but survey email
Posted: Wed Jun 12, 2024 3:56 pm
by contorted_svy
What a relief for you. Congratulations.
Re: Confirmation email not received, but survey email
Posted: Wed Jun 12, 2024 11:48 pm
by hianzik
Hi dear
Please can you tell us how did you raised a complain for it?
Thanks
Re: Confirmation email not received, but survey email
Posted: Thu Jun 13, 2024 12:37 am
by andshiga
hianzik wrote: ↑Wed Jun 12, 2024 11:48 pm
Hi dear
Please can you tell us how did you raised a complain for it?
Thanks
https://www.ukvi-complaints.homeoffice.gov.uk/reason