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Naturalisation Approved but Ceremony Invitation Email Not Received
Posted: Tue Aug 27, 2024 9:42 pm
by Matcha
I submitted my naturalisation application on 4th February 2024 and submitted my biometrics on 6th February 2024.
I had still not received a decision after 6 months, so I submitted a complaint to the Home Office on 10 August 2024.
On 26th August 2024, I received the following response:
Our records show that a decision was made on your application on 25 July, and a ceremony invite was sent to you on 31 July. If you did not receive this correspondence, we recommend checking your junk/spam folders, as some email providers can filter our notifications to these areas.
I have checked, and either never received the ceremony invitation email or it went into my spam folder and was deleted.
Is anyone able to advise what I can do?
Re: Naturalisation Approved but Ceremony Invitation Email Not Received
Posted: Tue Aug 27, 2024 9:59 pm
by CR001
Have you contacted the Council to check if they have your certificate?
Re: Naturalisation Approved but Ceremony Invitation Email Not Received
Posted: Tue Aug 27, 2024 10:33 pm
by Matcha
I didn't specifically ask if they have my certificate, but I did ask if it is possible to book and proceed with the ceremony without the invitation email.
I am still waiting for a reply.
Re: Naturalisation Approved but Ceremony Invitation Email Not Received
Posted: Thu Aug 29, 2024 1:39 pm
by Matcha
I went down to the register office (Lewisham) and spoke to them. They have received the naturalisation certificate, but insisted that they can’t proceed with a ceremony without the invitation email or letter.
I emailed
Citizenship.Support@homeoffice.gov.uk several days ago asking if the invitation can be resent, but still haven't received a reply.
Re: Naturalisation Approved but Ceremony Invitation Email Not Received
Posted: Thu Aug 29, 2024 1:41 pm
by contorted_svy
Write to all the email addresses listed in this thread
viewtopic.php?f=42&t=343483 and open a complaint.
Re: Naturalisation Approved but Ceremony Invitation Email Not Received
Posted: Thu Aug 29, 2024 2:04 pm
by Matcha
All done. Thank you.
Fingers crossed.
Re: Naturalisation Approved but Ceremony Invitation Email Not Received
Posted: Thu Aug 29, 2024 2:13 pm
by contorted_svy
Suggest also writing to your MP and to the Home secretary.
Re: Naturalisation Approved but Ceremony Invitation Email Not Received
Posted: Mon Sep 02, 2024 10:57 am
by Imjw46y
Matcha wrote: ↑Tue Aug 27, 2024 9:42 pm
I submitted my naturalisation application on 4th February 2024 and submitted my biometrics on 6th February 2024.
I had still not received a decision after 6 months, so I submitted a complaint to the Home Office on 10 August 2024.
On 26th August 2024, I received the following response:
Our records show that a decision was made on your application on 25 July, and a ceremony invite was sent to you on 31 July. If you did not receive this correspondence, we recommend checking your junk/spam folders, as some email providers can filter our notifications to these areas.
I have checked, and either never received the ceremony invitation email or it went into my spam folder and was deleted.
Is anyone able to advise what I can do?
Hey which email/form did you use to raise a complaint?
Re: Naturalisation Approved but Ceremony Invitation Email Not Received
Posted: Mon Sep 02, 2024 11:09 am
by contorted_svy
Check this thread
viewtopic.php?f=42&t=343483 for instructions and contacts.
Re: Naturalisation Approved but Ceremony Invitation Email Not Received
Posted: Tue Sep 03, 2024 3:35 pm
by Matcha
Today, I received the invitation from
Citizenship.Support@homeoffice.gov.uk. I went straight down to the register office and booked the ceremony for next Tuesday.