Immigrationboards.com

Hi all,

I applied for my British citizenship in January 2025. Today (14 March 2025), I got an email from atlas as below:

Thank you for your application for British Citizenship. We need further information to enable us to consider your application. Please send all the documents listed below to the following address: nationalityfurtherinformationrequests@homeoffice.gov.uk
If you do not send this information by 28th March 2025 your application may be refused. Please include your name and our reference number in any correspondence to us.

Evidence of continuous residence in the United Kingdom between 22nd January 2020 and 22nd January 2025.
Our records show that you appear to have exceeded the permitted number of days absence during the 5 years qualifying period. Therefore we require further information to enable us to consider your application.

Below is a list of the type of evidence that can show you were living in the United Kingdom (UK). You do not have to send everything on this list, one document covering each period is sufficient, for example a P60 will cover a year. If you do not have official evidence for any period, send other evidence you have to show you were living in the UK. If you don’t have any evidence for a particular year, please tell us what you were doing at the time.

The best evidence to send is official documentation which could include:

evidence of employment such as a P60 tax certificate, salary or wage slips, or a letter from your employer confirming the dates you were employed
letters from the Department of Work and Pensions confirming if you received benefits and the dates you received them
pension statements from HM Revenue and Customs confirming the dates of payment of taxes and National Insurance contributions
Letters from schools, colleges, universities or other public or private establishments confirming that you were enrolled on a course of study or vocational training and the dates you attended
If there are any trips that you have not declared please let us know the details and send a copy of your passport showing all pages containing travel stamps.

I am surprised at this because I declared all absences and uploaded my passport containing all stamped pages during my application. I am a non-EU citizen so home office records definitely have information on my entry and exit from the UK. I have only been out of the UK for 49 days throughout my stay here and I declared this in the form properly.

I read the home office guidance before applying and in line with version 15.0 of the caseworker guidance "Naturalisation as a British citizen by discretion" published by Home Offcie, passport documents which have been stamped to show arrival in the UK and entry and departure from other countries are evidence of residence in the UK. Furthermore, according to the caseworker guidance, Home Office records are evidence of residence and as a non-EU citizen, my passports are always stamped at the border. I have only been out of the UK (excluding the channel islands) twice from 2020 to 2025 and the Home Office border records would show that but the email I received said records show that I appeared to have exceeded the permitted number of days absence during the 5 qualifying period.

Furthermore, the Form AN guidance issued by the Home Office stated:

Please note, you do not need to submit documents that have been uploaded as part of previous immigration applications – we will have a record of these and will consider them in support of your application.

I have uploaded previous evidence of residence in previous immigration applications but yet I still uploaded the accepted evidence, that is, my passport, as per the case worker guidance when I submitted my British Citizenship application.

I have emailed them my P60s as requested but has anybody had any experience with this?

Sorry for the long post

There have been cases where the Home Office asks for documents that the applicant already submitted in the original application. Nobody knows the reason for that, however it doesn't mean that the application will be refused.

If you already submitted a copy of your passport(s) showing all stamped pages for the relevant period that should cover the evidence of continuous residence.

The P60s should cover this request.

lolo2 wrote: ↑

Fri Mar 14, 2025 3:52 pm

There have been cases where the Home Office asks for documents that the applicant already submitted in the original application. Nobody knows the reason for that, however it doesn't mean that the application will be refused.

If you already submitted a copy of your passport(s) showing all stamped pages for the relevant period that should cover the evidence of continuous residence.

The P60s should cover this request.

Thank you. I guess what is surprising in this case is that even if I did not submit my passport, they have the home office records with border control to verify my residence. They also have previous application immigration history in their case working system. So I don't understand why a further request for information was made.

I know caseworkers have a quota to meet (confirmed this from inspection reports that are publicly published) and once further information is requested, the case is classified as "non case worker delay". Then the case worker would have met quota for the day.

I don't know, it just seems weird, even more so because there was no mention of how many days their "records" show I exceeded the absence. The records would have shown I have been in the UK since

Sometimes the Home Office operates in strange ways, however I understand it can be frustrating.

Here is a similar case from another member, at the end they got approved: https://www.immigrationboards.com/viewt ... 3#p2188923 The same has happened to many others.

If you resent the information as instructed - including the P60s - and everything else is ok, the application should proceed satisfactorily.

It's also annoying because these additional requests normally delay the process, but just need to be patient and wait for the outcome.

lolo2 wrote: ↑

Fri Mar 14, 2025 6:46 pm

Sometimes the Home Office operates in strange ways, however I understand it can be frustrating.

Here is a similar case from another member, at the end they got approved: https://www.immigrationboards.com/viewt ... 3#p2188923 The same has happened to many others.

If you resent the information as instructed - including the P60s - and everything else is ok, the application should proceed satisfactorily.

It's also annoying because these additional requests normally delay the process, but just need to be patient and wait for the outcome.

Thank you so much. This is very helpful to know

Just as an update to everyone. I got told today I was approved. I haven't received the home office email but got contacted by home office customer support and was told I am approved. Just a note that when I sent the support documents, I also sent emails to FNE (and other emails) and also raised a SAR

Congratulations, and thank you for reporting back.

I think this could happen because they have some missing entry/exit records in your file. Once I requested my own SAR and 2/3 of my trips were missing

Ixeon659 wrote: ↑

Sat Mar 22, 2025 11:23 pm

I think this could happen because they have some missing entry/exit records in your file. Once I requested my own SAR and 2/3 of my trips were missing

It could be. But then I wonder why I didn't have the same issues during ILR application cause it's all the same records and I have not travelled out of the UK since 2020. I guess only my SAR response would show me