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Naturalisation logon email link - help?
Posted: Sun Mar 23, 2025 5:59 pm
by xzaf
Hi everyone,
I'm having this weird issue, when i click on the email link to logon to my Naturalisation application. i get this question Select a country to provide your biometrics straight away and when i enter united kingdom and click next, i get this - You are unable to apply for a UK visa from within the UK.
Now the last time i logged on to complete my application was a few weeks ago but i didn't fully complete the application which i was going to do now, but i can't proceed has anything changed anyone know pls?
See attached pictures.
pls advise how i can resume my application and complete it.
Thank you
Re: Naturalisation logon email link - help?
Posted: Sun Mar 23, 2025 6:04 pm
by CR001
How long ago is "a few weeks ago"??
Re: Naturalisation logon email link - help?
Posted: Mon Mar 24, 2025 9:46 am
by xzaf
about 6 weeks, but i have left it a lot longer before and been able to logon fine.
Re: Naturalisation logon email link - help?
Posted: Mon Mar 24, 2025 11:01 am
by contorted_svy
Seems like a website issue, maybe you can try contacting UKVI and see if they can help?
Re: Naturalisation logon email link - help?
Posted: Mon Mar 24, 2025 5:48 pm
by xzaf
I've emailed them awaiting response.
Thanks
Re: Naturalisation logon email link - help?
Posted: Tue Mar 25, 2025 9:53 am
by bhalin
I have this same issue. Could you please let me know if you get any updates
Re: Naturalisation logon email link - help?
Posted: Wed Mar 26, 2025 3:13 pm
by xzaf
bhalin wrote: ↑Tue Mar 25, 2025 9:53 am
I have this same issue. Could you please let me know if you get any updates
Sure, i got a response from them asking for some details which i have provided, awaiting further response.
Re: Naturalisation logon email link - help?
Posted: Thu Mar 27, 2025 12:13 pm
by xzaf
xzaf wrote: ↑Wed Mar 26, 2025 3:13 pm
bhalin wrote: ↑Tue Mar 25, 2025 9:53 am
I have this same issue. Could you please let me know if you get any updates
Sure, i got a response from them asking for some details which i have provided, awaiting further response.
This is the reply, complete waste of time, even i knew i can start again but that's time consuming...
In Country applicants should not see this block, as they don't have the option of selecting UK from the drop-down. This option should only exists for Out of Country applications.
We consider that the best course of action would be for the applicant to start again.
Applicants can opt to 'download their incomplete PDF' using the menu button in the top right, to help them should they start again. This will help to speed the process time taken to re-apply.
When reporting an issue with the out of country page populating when resuming your application, we ask that you provide your UAN application reference number. Live services can check these individually to confirm the impact, to confirm whether you should start again.