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Not heard back

Posted: Mon Jun 10, 2019 2:29 pm
by Victorias999
Hi,

I gave biometrics for the super priority service on Saturday and haven’t heard back yet, but I note that I am still able to upload documents on UKVCAS. Is that normal? I would have thought I wouldn’t be able to upload after the biometrics appointment was done and it was all sent off. It’s making me nervous that they didn’t send my application at the appointment / something went wrong.

Thanks!
Victoria

Re: Not heard back

Posted: Mon Jun 10, 2019 2:56 pm
by aman90
It’s normal. Just don’t upload anything now as it won’t be forwarded to HO.
Wait a few more days before winding urself up.. :)

Re: Not heard back

Posted: Mon Jun 10, 2019 4:50 pm
by Victorias999
Thanks! Shouldn’t I hear back 24 hours on a working g day after biometrics??

Re: Not heard back

Posted: Mon Jun 10, 2019 6:39 pm
by aman90
Victorias999 wrote:
Mon Jun 10, 2019 4:50 pm
Thanks! Shouldn’t I hear back 24 hours on a working g day after biometrics??
Typically but not necessarily.. if they take longer you can ask for a refund 🤷🏻‍♀️

Re: Not heard back

Posted: Mon Jun 10, 2019 11:29 pm
by CULLINAN
Your sopra account stays active even after a decision is made. Its weird but true.

Re: Not heard back

Posted: Mon Jun 10, 2019 11:30 pm
by CULLINAN
Victorias999 wrote:
Mon Jun 10, 2019 4:50 pm
Thanks! Shouldn’t I hear back 24 hours on a working g day after biometrics??
24 hour service is not a guarantee. Many members have waited days or some weeks. Stay patient. As aman said you can ask for a refund after you get your ILR.

Re: Not heard back

Posted: Tue Jun 11, 2019 12:17 am
by zimba
As advised nothing is wrong. A refunds will be given if the service takes longer. Wait to hear back :!: