Help with refund x 2 queries
Posted: Mon Feb 06, 2023 11:20 pm
Hello
I would be grateful if someone could guide me on the following:
1. We had made two applications for ILR (priority route) - one on 26 November 2022 and the other on 27 November 2022. The first one had some issue and therefore we withdrew our first application on 27 November 2022 and thereafter made the second application. Both applications were made with priority route. We have since received our ILR but are awaiting our refund for the first application. Although we had submitted documents on portal for the first application, we did not attend our biometric appointment. As a matter of fact, at the time of dealing with our second application the case worker wrote to us asking for confirmation as to which application we would like to move forward and which application we would like to withdraw. We clarified this to the case worker on the same date and received an approval after 10 working days or so. However, we still await refund for the first application. We have made a complaint but still awaiting our refund. We have not received a response to our complaint. Could any help us with the way forward as it is an exorbitant amount of money that the HO is holding. As a last resort, could we dispute it with our credit card provider?
2. Despite paying for a priority service, we did not receive our approval in 5 working days. This was because the above 'additional information' was sought by the case worker. We made a complaint in December 2022 asking for refund of £1,000 towards the priority service, and have not received any response to date. We have chased on the same email but sadly no response. We would like to at least get a response and bring this issue to a close. Could anyone help us as to what would be the way forward for chasing this if we do not receive a response?
Any help would be greatly appreciated.
Thanks
I would be grateful if someone could guide me on the following:
1. We had made two applications for ILR (priority route) - one on 26 November 2022 and the other on 27 November 2022. The first one had some issue and therefore we withdrew our first application on 27 November 2022 and thereafter made the second application. Both applications were made with priority route. We have since received our ILR but are awaiting our refund for the first application. Although we had submitted documents on portal for the first application, we did not attend our biometric appointment. As a matter of fact, at the time of dealing with our second application the case worker wrote to us asking for confirmation as to which application we would like to move forward and which application we would like to withdraw. We clarified this to the case worker on the same date and received an approval after 10 working days or so. However, we still await refund for the first application. We have made a complaint but still awaiting our refund. We have not received a response to our complaint. Could any help us with the way forward as it is an exorbitant amount of money that the HO is holding. As a last resort, could we dispute it with our credit card provider?
2. Despite paying for a priority service, we did not receive our approval in 5 working days. This was because the above 'additional information' was sought by the case worker. We made a complaint in December 2022 asking for refund of £1,000 towards the priority service, and have not received any response to date. We have chased on the same email but sadly no response. We would like to at least get a response and bring this issue to a close. Could anyone help us as to what would be the way forward for chasing this if we do not receive a response?
Any help would be greatly appreciated.
Thanks
