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No payment taken + email adress
Posted: Tue Apr 29, 2014 6:44 pm
by Viktoria27
Hi all
I have sent an EEA3 app form on 7 Apri 2014 however until now payment has not been taken. I have only received letter saying that my application will be forwarded to caseworker.
I have sent 3 emails with my query about payment but non of the address seems to be right.
EuropeanOperational@homeoffice.gsi.gov.uk
NationalityHelpdesk@homeoffice.gsi.gov.uk
Furthernationalityenquiries@homeoffice.gsi.gov.uk
Anyone knows any other email address or phone number where i can call?
Regards
Re: No payment taken + email adress
Posted: Tue Apr 29, 2014 7:36 pm
by chaoclive
Furthernationalityenquiries will respond to you but you have to provide them with the full info about your case.
I had this issue before and called one of these two numbers: 01512134566 OR 01512134568. One of them is the Payments Section in Liverpool. Don't know which is which as I made a mistake when I wrote it down. Anyway, try them. They allowed me to pay over the phone. Should work.
Best
CC
Re: No payment taken + email adress
Posted: Tue Apr 29, 2014 9:07 pm
by Viktoria27
Thanks for your reply. I will try those numbers tommorow.
Re: No payment taken + email adress
Posted: Wed Apr 30, 2014 10:02 am
by Viktoria27
I have tried both number s. First one od fo Neutralization applications and the other one someone who answered said is wrong number
Re: No payment taken + email adress
Posted: Wed Apr 30, 2014 10:08 am
by chaoclive
I definitely called one of those at the end of February 2014 (actually they called me first and then I called them back). They might have changed
Sorry! Guess you can just contact the furthernationalityenquiries or the europeanoperational emails.
Re: No payment taken + email adress
Posted: Wed Apr 30, 2014 10:11 am
by Viktoria27
Thanks. Im just frustrated about the payment. Im sire I put all the card details correct.
Re: No payment taken + email adress
Posted: Wed Apr 30, 2014 10:31 am
by chaoclive
The details I had put on my form were correct too. In fact, I used the same card on the day that they called me to take payment. They are stupid.
Re: No payment taken + email adress
Posted: Wed Apr 30, 2014 10:46 am
by RixiP
We put payment details of a card that was subsequently cancelled on our app - I called the 0300 number and the woman I spoke to was v helpful and sorted it out for us. You could try that maybe?
Re: No payment taken + email adress
Posted: Wed Apr 30, 2014 1:13 pm
by Viktoria27
Thanks for replies.
I just received the application back and guess what?.... The payment page is missing! They are unbelievable! Whole month wasted!
Re: No payment taken + email adress
Posted: Thu May 01, 2014 6:51 am
by chaoclive
Gosh...such a pity!!!! They are really crazy at times.
So: you might want to consider getting a postal order if you think that the card is an issue? Also, you could enclose a letter stating very clearly that you have enclosed your payment（in whatever form) and provide all of your contact details (email/phone) in case there is an issue with the payment.
Sorry this happened, but just get ready to apply again! You will be fine this time.
