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When I was doing all this I enclosed a special delivery envelope post paid and sent docs in another similar special delivery envelope. Took no chances.Elizabella wrote: ↑Mon Oct 30, 2017 12:20 pmI am having trouble recovering documents that the Home Office allegedly posted 3 weeks ago. Royal Mail says I need proof of postage to follow up, but the Home Office help line says that they don't provide proof of postage. Has anyone been in this situation before? What happens when your documents are in limbo with Royal Mail?
I think you misunderstand me. I sent my documents and application to the Home Office by special delivery and had proof of postage. I know that the Home Office received my documents safely because I tracked my documents.Wanderer wrote: ↑Mon Oct 30, 2017 1:01 pmWhen I was doing all this I enclosed a special delivery envelope post paid and sent docs in another similar special delivery envelope. Took no chances.Elizabella wrote: ↑Mon Oct 30, 2017 12:20 pmI am having trouble recovering documents that the Home Office allegedly posted 3 weeks ago. Royal Mail says I need proof of postage to follow up, but the Home Office help line says that they don't provide proof of postage. Has anyone been in this situation before? What happens when your documents are in limbo with Royal Mail?
PO does do proof of postage, when you send the letter/package just ask the clerk for prof of postage and you get a little slip showing the details of the delivery. If you didn't ask for it at the time you're a bit stuck.
Ahh, apologies, I did misunderstand.Elizabella wrote: ↑Mon Oct 30, 2017 2:28 pmI think you misunderstand me. I sent my documents and application to the Home Office by special delivery and had proof of postage. I know that the Home Office received my documents safely because I tracked my documents.Wanderer wrote: ↑Mon Oct 30, 2017 1:01 pmWhen I was doing all this I enclosed a special delivery envelope post paid and sent docs in another similar special delivery envelope. Took no chances.Elizabella wrote: ↑Mon Oct 30, 2017 12:20 pmI am having trouble recovering documents that the Home Office allegedly posted 3 weeks ago. Royal Mail says I need proof of postage to follow up, but the Home Office help line says that they don't provide proof of postage. Has anyone been in this situation before? What happens when your documents are in limbo with Royal Mail?
PO does do proof of postage, when you send the letter/package just ask the clerk for prof of postage and you get a little slip showing the details of the delivery. If you didn't ask for it at the time you're a bit stuck.
The issue is that the Home Office sent my documents by signed for post (not special delivery) and Royal Mail hasn't even tried to deliver it after 3 weeks. I called Royal Mail and they say after this much time they would class it as a lost item. Yes, I missed the chance to include a special delivery envelope because I forgot about this issue and only read through the application form and guidance (not the forums) at the time of application. However, the Home Office doesn't always use these envelopes anyway to send your documents back to you, even if you ask them to. You will see comments about this on the forums.
Also, right now I only have the Home Office's word that they posted my documents as the tracking number doesn't even guarantee that the package was brought to the post office. What I need to know is whether the Home Office will provide me with proof of postage showing that THEY posted my documents back to me. If I don't have this, it will be impossible to follow up with Royal Mail.
Thanks anyway for commenting. I may have written my opening paragraph a little quickly as I was seeing red after taking to the Home Office "help line" and spending a little too much time googling the cost of replacing various documents.
Hi Raheel. I have a tracking number, which the Home Office sent me after I called them twice and submitted 2 online forms about it. However, the tracking number was generated on 2 October and Royal Mail has no information connected to the tracking number. This is already more than 21 days since the tracking number was created, but I can't be sure whether the Home Office necessarily posted the documents the same date that they made the tracking number.007RAHEEL wrote: ↑Mon Oct 30, 2017 11:19 pmHome Office do provide tracking number if you don’t recieved your parcel within 21 days from my friend experience in past home office send documents by second class post and they despatch late as well I strongly advise involve your MP they can obtain tracking number for you. Also call helpline and ask for tracking details. I’m pretty sure they have posted documents atleast 1 week late.
Hi Elizabella, would you be so kind as to tell me which online form did you use to communicate with Home Office regarding your documents and telephone numbers for helpline? ThanksElizabella wrote: ↑Tue Oct 31, 2017 9:42 amHi Raheel. I have a tracking number, which the Home Office sent me after I called them twice and submitted 2 online forms about it. However, the tracking number was generated on 2 October and Royal Mail has no information connected to the tracking number. This is already more than 21 days since the tracking number was created, but I can't be sure whether the Home Office necessarily posted the documents the same date that they made the tracking number.007RAHEEL wrote: ↑Mon Oct 30, 2017 11:19 pmHome Office do provide tracking number if you don’t recieved your parcel within 21 days from my friend experience in past home office send documents by second class post and they despatch late as well I strongly advise involve your MP they can obtain tracking number for you. Also call helpline and ask for tracking details. I’m pretty sure they have posted documents atleast 1 week late.
Do you mean that sometimes they create the tracking numbers, but this isn't actually when they post the documents? Did this happen do your friend? How long did their documents take to arrive?
I called the Home Office again and they are double checking internally that they actually posted it. If I don't hear back by next week I am planning to contact my MP.
Elizabella wrote: ↑Tue Oct 31, 2017 9:42 amHi Raheel. I have a tracking number, which the Home Office sent me after I called them twice and submitted 2 online forms about it. However, the tracking number was generated on 2 October and Royal Mail has no information connected to the tracking number. This is already more than 21 days since the tracking number was created, but I can't be sure whether the Home Office necessarily posted the documents the same date that they made the tracking number.007RAHEEL wrote: ↑Mon Oct 30, 2017 11:19 pmHome Office do provide tracking number if you don’t recieved your parcel within 21 days from my friend experience in past home office send documents by second class post and they despatch late as well I strongly advise involve your MP they can obtain tracking number for you. Also call helpline and ask for tracking details. I’m pretty sure they have posted documents atleast 1 week late.
Do you mean that sometimes they create the tracking numbers, but this isn't actually when they post the documents? Did this happen do your friend? How long did their documents take to arrive?
I called the Home Office again and they are double checking internally that they actually posted it. If I don't hear back by next week I am planning to contact my MP.
Hi djgrubber. There are two forms. The initial request form is:
