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No BRP replacement issued for nearly 2 months: what's next after complaint on UKVI

Posted: Sun Dec 27, 2020 2:38 pm
by saddleback
Hello forum

My family members have applied to replace EEA RC for EUSS BRP. One of my family members received the pdf letter with the decision in 2 weeks and a physical card in one week following that. The other family member has not received any response since the date of the application (02/10) and the complaint on gov.UK website was lodged on 11/12 to that effect. No response on the applicant nor on the complaint were received to date.

What are the next steps open to resolve this? Does that team have the phone number to attempt to speed things up?

Thank you.

Re: No BRP replacement issued for nearly 2 months: what's next after complaint on UKVI

Posted: Mon Dec 28, 2020 11:55 am
by kamoe
saddleback wrote:
Sun Dec 27, 2020 2:38 pm
What are the next steps open to resolve this? Does that team have the phone number to attempt to speed things up?
Contact your MP. For specific issues like this one, your MP is the official line of communication between you and the Home Office.

Re: No BRP replacement issued for nearly 2 months: what's next after complaint on UKVI

Posted: Wed Dec 30, 2020 11:14 am
by saddleback
kamoe wrote:
Mon Dec 28, 2020 11:55 am
Contact your MP. For specific issues like this one, your MP is the official line of communication between you and the Home Office.
Thank you @kamoe, I sent an email to my MP.