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Login issue
Posted: Fri Aug 13, 2021 5:47 pm
by bvision
After completing my application for Biometrics card, I was redirected to sopra steria website. After login using the email and paasword, it asked me for the UAN number to proceed but when I typed the UAN, it says The UAN entered is not valid. How can i login as the UAN is correct.
Thank you
Re: Login issue
Posted: Fri Aug 13, 2021 9:46 pm
by Bazinga_
bvision wrote: ↑Fri Aug 13, 2021 5:47 pm
After completing my application for Biometrics card, I was redirected to sopra steria website. After login using the email and paasword, it asked me for the UAN number to proceed but when I typed the UAN, it says The UAN entered is not valid. How can i login as the UAN is correct.
Thank you
Use a different browser or device. Doublecheck you are typing the digits right.
Re: Login issue
Posted: Sat Aug 14, 2021 6:37 am
by bvision
I tried it in different browsers and devices and checked the numbers propery before entering but it always said the UAN you entered was not found.
Thank you
Re: Login issue
Posted: Sat Aug 14, 2021 7:07 am
by Bazinga_
bvision wrote: ↑Sat Aug 14, 2021 6:37 am
I tried it in different browsers and devices and checked the numbers propery before entering but it always said the UAN you entered was not found.
Thank you
That’s strange. You will need to contact Settlement Scheme Resolution Centre: 0300 123 7379 in that case.
Re: Login issue
Posted: Sat Aug 14, 2021 11:05 pm
by bvision
I contacted UKVCAS regarding this issue, and it is resolved now.
Thank you