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Response following a complaint

Use this section for any queries concerning the EU Settlement Scheme, for applicants holding pre-settled and settled status.

Moderators: Casa, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, meself2, geriatrix, John, ChetanOjha, archigabe

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Sobia K
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Posts: 13
Joined: Fri Jan 31, 2020 10:17 am
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Response following a complaint

Post by Sobia K » Thu Apr 14, 2022 12:59 pm

I am wondering if anyone else has had this experience.

Applied online for EUSS for non-EU family member of an EEA on 22/7/2021

COA on 27/10/2021

No response till March 2022

Made a complaint 31/03/2022
Received a call from EU Res centre advising following

Because your EEA family member is dual (British &EU) I need to do a paper based application using Lounes route.

I'm so angry that they were just sitting on my application and didn't say this till I made a formal complaint.

How can they accept my initial in line application and issue a COA and then tell me re apply using paper application.

Has anyone else had similar experience, am worried that I have to re do my biometrics which is an additional cost.

Please help

Regards

Obie
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Posts: 15156
Joined: Tue Apr 21, 2009 12:06 am
Location: UK/Ireland
Ireland

Re: Response following a complaint

Post by Obie » Fri Apr 15, 2022 2:06 pm

That is the policy.

You could get free biometrics.
Smooth seas do not make skilful sailors

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