Response following a complaint
Posted: Thu Apr 14, 2022 1:59 pm
I am wondering if anyone else has had this experience.
Applied online for EUSS for non-EU family member of an EEA on 22/7/2021
COA on 27/10/2021
No response till March 2022
Made a complaint 31/03/2022
Received a call from EU Res centre advising following
Because your EEA family member is dual (British &EU) I need to do a paper based application using Lounes route.
I'm so angry that they were just sitting on my application and didn't say this till I made a formal complaint.
How can they accept my initial in line application and issue a COA and then tell me re apply using paper application.
Has anyone else had similar experience, am worried that I have to re do my biometrics which is an additional cost.
Please help
Regards
Applied online for EUSS for non-EU family member of an EEA on 22/7/2021
COA on 27/10/2021
No response till March 2022
Made a complaint 31/03/2022
Received a call from EU Res centre advising following
Because your EEA family member is dual (British &EU) I need to do a paper based application using Lounes route.
I'm so angry that they were just sitting on my application and didn't say this till I made a formal complaint.
How can they accept my initial in line application and issue a COA and then tell me re apply using paper application.
Has anyone else had similar experience, am worried that I have to re do my biometrics which is an additional cost.
Please help
Regards