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UKBA lost my passport
Posted: Tue Nov 29, 2011 2:39 pm
by jamborta
Hi,
I sent my EEA2 application to UKBA two weeks ago, Royal Mail confirmed delivery on the next day. Now I tried to contact them to ask my passport back, and they are saying they don't have it. Not sure what to do, it seems they won't admit they lost it internally - even sent proof of delivery to them, but they just keep saying it is not there!
Posted: Tue Nov 29, 2011 3:13 pm
by Directive/2004/38/EC
have they received the rest of the application documents?
Have your MP's consituency office contact UKBA.
If that does not work, see
http://eumovement.wordpress.com/eu-coun ... d-kingdom/ for complaints and compensation guidelines.
Posted: Tue Nov 29, 2011 3:22 pm
by jamborta
thank you for the reply. I think they lost the whole application, but it seems that they person I am in contact with is not admitting they lost it. Here is the last email I received:
I am sorry to inform you that there is still no indication of the receipt of your documents within our office. I have also carried out a search on the details you gave me including your name and date of birth, but this is not having any success either.
Posted: Tue Nov 29, 2011 3:27 pm
by Directive/2004/38/EC
Posted: Mon Dec 12, 2011 9:23 pm
by jamborta
Thanks. I contacted my MP - no reply.
And filled in a complaint form. But still nothing.
I already lost one ticket we booked for this week, and next week we wanted to go home for Christmas. Not sure what else I could do to make them sort this out.
Posted: Mon Dec 12, 2011 10:18 pm
by Directive/2004/38/EC
You MP has not replied at all? Maybe resend.
I would send a compensation request to UKBA for the ticket you just missed. And ask for the passport back again.
Posted: Mon Dec 12, 2011 10:24 pm
by vinny
jamborta wrote:Royal Mail confirmed delivery on the next day.
Was it signed for on receipt?
Report lost of passport to the police.
Posted: Mon Dec 12, 2011 10:36 pm
by jamborta
Ye, it was signed for. I got the signature from Royal Mail and sent it to them, too.
Posted: Thu Dec 15, 2011 2:22 pm
by jamborta
UKBA miraculously found our application yesterday and returned it back in one day along with the actually residence cards. I was really surprised when I opened the envelope. In this case, this turned out to be all good.
Posted: Thu Dec 15, 2011 4:25 pm
by Ikonkar
jamborta wrote:UKBA miraculously found our application yesterday and returned it back in one day along with the actually residence cards. I was really surprised when I opened the envelope. In this case, this turned out to be all good.
Hi Mate,
Congratulations..........................
, can you please tell us your timelines....
God Bless
Posted: Thu Dec 15, 2011 4:51 pm
by Directive/2004/38/EC
When they mess up like this, I think they usually prioritize the processing of the RC. Good news!
Posted: Thu Dec 15, 2011 5:21 pm
by jamborta
Ikonkar wrote:
Hi Mate,
Congratulations..........................
, can you please tell us your timelines....
God Bless
18/11/2011 Application sent
21/11/2011 Application received - but went straight missing
14/12/2011 Email from UKBA that they found the application
15/12/2011 Residence cards received (EEA1 & EEA2), along with all the documents
Posted: Sun Dec 18, 2011 11:53 am
by ele84
Hi Jamborta,
can I ask you an information?
When you call the HO to get your passport back which reason did you give to them?Just that You have to travel?
Did they ask you some kind of proof of the reason?
My husband is waiting for is RC and I was really hoping he will get in time to go Italy for Christmas but nothing still arrive.
I was wondering if we should ask his passport back, maybe they will send with the Rc as they did for you but I don't know if they will accept the reason"I would like to spend Christmas at home"!
Thanks for your help!
Posted: Sun Dec 18, 2011 12:34 pm
by Directive/2004/38/EC
You do not need to give a reason.
If you ask for the passport back on Monday, it is unclear if you would get it back in time for Christmas travel. I doubt you would.
Posted: Sun Dec 18, 2011 1:09 pm
by ele84
I know is very difficult, and they could send back without RC...
but at least we tried!
I was worried about the reason.
Thanks!
Posted: Mon Dec 19, 2011 1:30 am
by jamborta
ele84 wrote:Hi Jamborta,
can I ask you an information?
When you call the HO to get your passport back which reason did you give to them?Just that You have to travel?
Did they ask you some kind of proof of the reason?
My husband is waiting for is RC and I was really hoping he will get in time to go Italy for Christmas but nothing still arrive.
I was wondering if we should ask his passport back, maybe they will send with the Rc as they did for you but I don't know if they will accept the reason"I would like to spend Christmas at home"!
Thanks for your help!
I just told them that we needed to travel...
Hope you'll get them back on time.