Opportunities for German speakers in Ireland

[expectalent]

Vacancy – Customer Service Associate (German)

Location: Cork, Ireland
Salary: € 1.645 net per month (after tax) depending on experience
Overtime available at peak times
Expect Consultant: Julia Foerster (admin@expect.ie)
Start Date: January or February start dates

Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across Germany, providing the highest levels of customer service by phone and email.

The Role

• Provide telephone and email Customer Service Support to customers, you will have a passion for providing the highest levels of service
• Respond to customer contacts in a timely and accurate manner in line with company service levels
• Work to team and individual goals for response times, resolution of problems and call volumes
• Aim to be the best, always aiming for the highest standard of Customer Service
• Interact with other departments to make things happen and solve issues
• Deal with complaints in relation to incorrect or late orders, and damaged goods
• Reporting to your Team Manager you will strive to meet your objectives
• This purely a customer support position (no sales involved)

Requirements

• Customer service skills with a good telephone manner
• Adaptable and flexible approach
• Able to work on own initiative
• Mature outlook and ability to resolve problems effectively
• Team Player with ability to learn fast
• Call Centre or Customer Service experience preferred (4 weeks of training provided)
• Good computer skills including Outlook, Word, Excel and databases
• Strong communication and interpersonal skills
• Customer Focused and good inter-personal skills
• Fluency in English and German is essential, both written and spoken