Being charged incorrectly and twice by UKVI

[usasunshine23]

Hi, every time I call the UKVI customer line, I am being charged like 3 different fees everytime I call. How and who can I contact about this?

[geoeng]

Hi, every time I call the UKVI customer line, I am being charged like 3 different fees everytime I call. How and who can I contact about this?

You could try the UKVI customer line but they might charge you like a 4th different fee

More seriously: "If you have a complaint about our service or professional conduct, we encourage you to email us at complaints@homeoffice.gov.uk, as you’re likely to receive a quicker reply."

https://www.gov.uk/government/organisat ... -procedure

You should also probably keep all question under one forum topic.

[TODMATT]

Instead of calling the UKVI helpline, you can also email them your queries for £5.48.