My wife is now in the Uk the passport came in time with the Visa thankfully I would suggest if you need the reply sooner for example time running out on ur current visa contact your local MP office. The email address on the letter was answered by the home office but this is not a normal process it seems.
We will need to reapply in 2.5 years time hopefully things will be smoother. If it's been passed the normal 12 weeks or processing time for your application, your local MP office can enquire on your behalf.
Indiangirl If you have a contact in Mumbai home office and have a tracking number you can try enquiring and informing them when it was delivered if you have the proof of delivery, there is no set time and you just have to be patient unfortunately.
Good luck to both of you
