I found this on a third party website which may help someone. I think, for anyone who has not received any correspondence should use the email as stated below. For anyone who applied on/
before 31st July and received correspondence should wait till 7th Sep first.
Customer Correspondence
A small number of enquiries have been received from applicants or third parties stating that they are awaiting correspondence, but have not received any thusfar. UKVI and UKVCAS have reviewed our contact history for those applicants, and confirmed that emails for those cases have, in fact, been sent – however, they were not picked up by third parties/immigration advisers.
We would therefore encourage you to carefully check emails received
before submitting a query on an applicant’s behalf.
If, after checking your records, you wish to flag any instances where you believe a customer has not received correspondence, as outlined above, please forward the case details to:
UKVACS@homeoffice.gov.uk. In the body of your email, please include: name of applicant and UAN (Unique Application Number).
Please note this is a temporary email account for enquiries regarding customer correspondence history, for those who have submitted an application
before 31st July.
