Eligibility criteria: EU National (5 years) + 1 Year Permanent Residence
Language : BA Edinburgh Napier University + MSc University of St Andrews
Nationality : Polish
Method of application: Online
Date of application: 11.09.2019
Payment method: Debit Card
Date Biometrics enrolled: 01.10.2019 (Sopra Steria - Croydon Free appointment )
Date on Approval letter: 21.11.2019
Date of receipt of approval:
Never arrived
Date of receipt of ceremony letter: 11.02.2020
Date of Ceremony: 28.02.2020
My application was approved on 21st November 2019, so the decision was very prompt, but I have never received the Approval Letter, which was lost in post or never sent in the first place. I found out about my application via local council, which told me in February 2020 that 3 months period is almost up and they will have to sent the certificate back to the HO. I have contacted the HO and they told me to send an email requesting the digital copy of the Approval letter and extension to the ceremony deadline. I have received approval letter copy on 14th February and extension on 25th February. I have promptly booked the next available ceremony on 28th February.
My advice is to check with your local council after 2 months since the biometrics enrollment, because sometimes the Approval letter never arrives...
The email address I used was:
Citizenship.Support@homeoffice.gov.uk