[quote="BeenThruItAll"][quote="jaweb"]Guys,
I am furious. I asked them to send back my passport and the nat.certificate with DX secure however they did not take the money for it I was just slightly worried as I thought they would deduct it later.
Today we received the post and they sent it back Royal Mail second class. I am furious. Has anything like this happened to anyone?

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Be happy mate. They didn't charge you for the DX delivery and you received your documents back safely. What's there to be stressed about? Its only £3 extra but I would rather have Royal Mail send back my documents than DX.[/quote]
I did want them to be sent by secured delivery. I did ask them. So you say to be happy just because they were not lost at the post??? My passport does not mean anything to you but it means a lot to me and it would be a huge problem if it was lost. I asked a service which was not provided. Do you get it? Mate...