British Passport application processing timelines (only)

[ron.d]

Hi all,
Thanks for the great help on this board so far.
Here is my journey so far.. posting to also warn folks re the NEW BETA ONLINE SERVICE. Basically, there is a fault in the online form that is still not yet fixed when I last checked. Make sure you check that Section 4 (requesting parents' details) is included. In my case (and many before me based on the posts above), it was missing. 3 precious weeks later I got a 2nd class letter with a full paper form which i completed and sent express together with a letter requesting urgent processing based on planned travel and their website glitch. Thank the powers that be, I received my interview letter a week later..many calls later. Fingers crossed now!! Timelines below:
Passport for: Adult
Application Type: New / Replacement / Renewal : First time
Method of application: Online beta
Date of application: 24/05
Date application received by IPS: None
Date of letter requesting full paper form to be completed: 23/05. Returned by express delivery: 24/05
Date of return of documents:
Date of receipt of interview letter: 30/05
Date of Passport Appointment: 02/06
Date of Passport Receipt:

These people are a joke…from the beginning they have been. Thanks for sharing the info. Did you need to get your referee to sign the form again? Did you need to send additional sets of photos? Which address did you send your paper form to?

Thanks in advance.

[aakkoo]

Application Type: baby first passport
Method of application: check and send post office
Date of application: 25/04/2014
Date SMS Received: 01/05/2014
Date of return of documents: Pending
Date of SMS that Passport is being printed: 29/05/2014
Date of Passport Received: 30/05/2014

[maximux79]

Application Type: New, first adult passport + child first passport
Method of application: check and send post office
Date of application: 31/05/2014
Date SMS Received:
Date of deduction of fees:
Date of return of documents:
Date of receipt of interview letter:
Date of interview appointment:
Date of SMS that Passport is being printed: Pending
Date of Passport Receipt: Pending

[AlexClark75]

Application Timeline

Passport for: Adult First Time
Application Type: New (Registered Citizen)
Method of application: Online (BETA)
Date of application: 24 Apr 2014 online, posted 29 Apr 2014
Date application received by HMPO: 1 May 2014 (Signed For)
Date of return of documents:
Date of receipt of interview letter:
Date of Passport Appointment:
Date of Passport Receipt:

Other Updates:
Date: 29 May 2014
Description: Received letter (dated 26 May 2014) saying that I had missed some sections of the form (which I don't think so as the online system says that you can't proceed to the next section without completing the current section). They sent a paper form and asked that I fill it in and send it back. Posted 30 May 2014
As mentioned by Skimatic, it was the parents section that turned out to be missing.

Note to Mods, I couldn't edit my original post, no icon available

Same as you, and Skimatic I completed my form via ON LINE BETA .. on 16/05/2014 . However before sent all documentation and form, read here on the forum the problem about parents details. then add a extra page with the details of my parents what are :

Complete Names and Surname.
Date of Birth
Place of Birth
Date of Marriage
--------------------------
My appication has been received on 19/05/2014 . just notification by Royal Mail tracking
Glasgow Office. no sms received or any other nothification yet.

Agree: note to the admis . We cannot edit the original post .

[farrukhnizam]

I had submitted my application on 17th May 2014 via Post Office check & send service and til date I haven't received any text. Is this normal? Should I contact the office and check if they have received the documents and are being looked into?

I had submitted my application on 12th of May and they received on 16th but I also haven't any sms about application.

[junk2014]

Application Timeline

Passport for: Adult First Time
Application Type: New (Registered Citizen)
Method of application: Online (BETA)
Date of application: 24 Apr 2014 online, posted 29 Apr 2014
Date application received by HMPO: 1 May 2014 (Signed For)
Date of return of documents:
Date of receipt of interview letter:
Date of Passport Appointment:
Date of Passport Receipt:

Other Updates:
Date: 29 May 2014
Description: Received letter (dated 26 May 2014) saying that I had missed some sections of the form (which I don't think so as the online system says that you can't proceed to the next section without completing the current section). They sent a paper form and asked that I fill it in and send it back. Posted 30 May 2014
As mentioned by Skimatic, it was the parents section that turned out to be missing.

Note to Mods, I couldn't edit my original post, no icon available

[skimatic]

Hi all,
Thanks for the great help on this board so far.
Here is my journey so far.. posting to also warn folks re the NEW BETA ONLINE SERVICE. Basically, there is a fault in the online form that is still not yet fixed when I last checked. Make sure you check that Section 4 (requesting parents' details) is included. In my case (and many before me based on the posts above), it was missing. 3 precious weeks later I got a 2nd class letter with a full paper form which i completed and sent express together with a letter requesting urgent processing based on planned travel and their website glitch. Thank the powers that be, I received my interview letter a week later..many calls later. Fingers crossed now!! Timelines below:
Passport for: Adult
Application Type: New / Replacement / Renewal : First time
Method of application: Online beta
Date of application: 24/05
Date application received by IPS: None
Date of letter requesting full paper form to be completed: 23/05. Returned by express delivery: 24/05
Date of return of documents:
Date of receipt of interview letter: 30/05
Date of Passport Appointment: 02/06
Date of Passport Receipt:

[BCMN1]

Application Timeline
Passport for: Adult
Application Type: New
Method of application: Check & Send
Date of application: 29-05-2014
Date application received by IPS: tba
Date of return of documents: tba
Date of receipt of interview letter: tba
Date of Passport Appointment: tba
Date of Passport Receipt: tba

[junk2014]

Application Timeline
Passport for: Adult First Time
Application Type: New (Registered Citizen)
Method of application: Online
Date of application: 24 Apr 2014 online, posted 29 Apr 2014
Date application received by HMPO: 1 May 2014 (Signed For)
Date of return of documents:
Date of receipt of interview letter:
Date of Passport Appointment:
Date of Passport Receipt:

Other Updates:
Date: 29 May 2014
Description: Received letter (dated 26 May 2014) saying that I had missed some sections of the form (which I don't think so as the online system says that you can't proceed to the next section without completing the current section). They sent a paper form and asked that I fill it in and send it back. Posted 30 May 2014

[EamerRed]

Hi guys,

I appreciate that this place is mainly for foreign nationals (I assume), but this appears to be the most active passport-related forum that I could find on the net so any advice would be much appreciated. I am a UK national that used to have a child passport, but I've applied for a full Adult passport.

I applied at end of March, but due to not being able to have my form signed by the correct person, and due to the wrong documentation being sent, finally I had my correct documentation arrive there on 14th May.

I called them Tuesday and I was told it is a 3-week turnaround (as I'm British), and they suggested an arrival of 4th June, but I called back today and they are now saying it will be 12th June! I appreciate it's entirely my own fault but I travel on 9th June . I'm so desperate for this, and the woman on the phone said she will escalate it and I will receive a call back within 2 working days, but I've read stories online of people hearing this and instead receiving no call.

Is there any recommended advice to try and get this through? Would be so appreciated! I'm guessing/hoping I shouldn't need an interview as I've had a passport before that expired and as I'm a UK National? Thanks so much.

Hi Eamered,

Sorry about the trouble you are having. Don't be surprised if you get much advice on here even though its an active thread, most people on here are just here to share their timeline and not much advice really as I have found out, probably because they don't have any to give or just because they couldn't be bothered, let me see if I can be of any help.

Seeing as you are traveling in roughly 10 days, I would advice you if you could to call the helpline and upgrade your application to a premium one if you can afford to seeing as your travel is booked. I made the same mistake, booked travel for 17th May but Passport never arrived, was 11 weeks yesterday when I got message passport is being printed but alas I missed my trip as a result and lost about £900+. I got my MP involved about 10 days ago when I got frustrated at waiting and calling and being promised someone will call back in 48 hours because I was promised that 6-8 times and it never happened.

Second option for you if you cannot afford the premium service is to Contact your MP ASAP, but ideally I would suggest you go down the premium upgrade route to avail yourself of the same disaster that I experienced.

Here is the number for the Durham office if you want 08456015175, I sometimes had to hold for 1 hour before the call was picked up, so be prepared.

Wishing you luck.

Legend thanks mate, I'll get on it!

[Wrightfamily]

4 Passport applications as follows:

Passport for: Adult
Application Type: New
Method of application: Postal
Date of application: 30/05/2014
Date application received by IPS:
Date of return of documents:
Date of receipt of interview letter:
Date of Passport Appointment:
Date of Passport Receipt:

Passport for: Adult
Application Type: Change in name
Method of application: Postal
Date of application: 30/05/2014
Date application received by IPS:
Date of return of documents:
Date of receipt of interview letter:
Date of Passport Appointment:
Date of Passport Receipt:

Passport for: Minor
Application Type: New
Method of application: Check & Send
Date of application: 28/05/2014
Date application received by IPS: 29/05/2014
Date of return of documents:
Date of receipt of interview letter: n/a
Date of Passport Appointment: n/a
Date of Passport Receipt:

Passport for: Minor
Application Type: New
Method of application: Check & Send
Date of application: 28/05/2014
Date application received by IPS: 29/05/2014
Date of return of documents:
Date of receipt of interview letter: n/a
Date of Passport Appointment: n/a
Date of Passport Receipt:

[jotter]

Update - SMS received

Passport for: Child
Application Type: 1st passport
Basis: Settled status of parent (EEA Permanent Residency)
Method of application: Postal
Date of application: 27/05/2014
Date application received by Passport Office (post tracking): 28/05/2014 (Durham office)
SMS received: 30/05/2014
Payment taken:
Date of return of documents:
Date of Passport Receipt:

[saayinla]

Hi guys,

I appreciate that this place is mainly for foreign nationals (I assume), but this appears to be the most active passport-related forum that I could find on the net so any advice would be much appreciated. I am a UK national that used to have a child passport, but I've applied for a full Adult passport.

I applied at end of March, but due to not being able to have my form signed by the correct person, and due to the wrong documentation being sent, finally I had my correct documentation arrive there on 14th May.

I called them Tuesday and I was told it is a 3-week turnaround (as I'm British), and they suggested an arrival of 4th June, but I called back today and they are now saying it will be 12th June! I appreciate it's entirely my own fault but I travel on 9th June . I'm so desperate for this, and the woman on the phone said she will escalate it and I will receive a call back within 2 working days, but I've read stories online of people hearing this and instead receiving no call.

Is there any recommended advice to try and get this through? Would be so appreciated! I'm guessing/hoping I shouldn't need an interview as I've had a passport before that expired and as I'm a UK National? Thanks so much.

Hi Eamered,

Sorry about the trouble you are having. Don't be surprised if you get much advice on here even though its an active thread, most people on here are just here to share their timeline and not much advice really as I have found out, probably because they don't have any to give or just because they couldn't be bothered, let me see if I can be of any help.

Seeing as you are traveling in roughly 10 days, I would advice you if you could to call the helpline and upgrade your application to a premium one if you can afford to seeing as your travel is booked. I made the same mistake, booked travel for 17th May but Passport never arrived, was 11 weeks yesterday when I got message passport is being printed but alas I missed my trip as a result and lost about £900+. I got my MP involved about 10 days ago when I got frustrated at waiting and calling and being promised someone will call back in 48 hours because I was promised that 6-8 times and it never happened.

Second option for you if you cannot afford the premium service is to Contact your MP ASAP, but ideally I would suggest you go down the premium upgrade route to avail yourself of the same disaster that I experienced.

Here is the number for the Durham office if you want 08456015175, I sometimes had to hold for 1 hour before the call was picked up, so be prepared.

Wishing you luck.

[mzenzen]

My journey is finally over, and i can finally throw all those hundreds of documents i have been keeping for 6 years to use for immigration purposes

Application Timeline
Passport for: Adult naturalized
Application Type: New
Method of application: Check & Send or Postal
Date of application: 23rd April
Date application received by IPS: 25th April
Date of return of documents: 21st May
Date of receipt of interview letter: 15th May
Date of Passport Appointment: 28th May
Date of SMS printing passport: 29th May
Date of Passport Receipt: 30th May

After thanking Allah.. big thank you to thia forum and everyone who has been sharing their timelines. A special thank you to the Admins

Good luck everyone

[EamerRed]

Hi guys,

I appreciate that this place is mainly for foreign nationals (I assume), but this appears to be the most active passport-related forum that I could find on the net so any advice would be much appreciated. I am a UK national that used to have a child passport, but I've applied for a full Adult passport.

I applied at end of March, but due to not being able to have my form signed by the correct person, and due to the wrong documentation being sent, finally I had my correct documentation arrive there on 14th May.

I called them Tuesday and I was told it is a 3-week turnaround (as I'm British), and they suggested an arrival of 4th June, but I called back today and they are now saying it will be 12th June! I appreciate it's entirely my own fault but I travel on 9th June . I'm so desperate for this, and the woman on the phone said she will escalate it and I will receive a call back within 2 working days, but I've read stories online of people hearing this and instead receiving no call.

Is there any recommended advice to try and get this through? Would be so appreciated! I'm guessing/hoping I shouldn't need an interview as I've had a passport before that expired and as I'm a UK National? Thanks so much.

[dvinas]

Final status update:

Passport for: Adult
Application Type: New
Method of application: Online (new process now available)
Date of application: 01/04/2014
Date application received by IPS: 02/04/2014
Received request for more information: 24/04/2014 (dated 20/04/2014)
Responded with requested information: 25/04/2014
Date of return of documents: 15/05/2014 (received notification of unsuccessful delivery 12/05/14)
Date of receipt of interview letter: 03/05/2014 (letter dated 02/05/2014)
Date of Passport Appointment: 16/05/2014 (first available!)
Date of SMS saying passport being printed: 19/05/2014
Date of receipt of letter from DX: 24/05/2014
Date of Passport Receipt: 27/05/2014 (due to bank holiday)

Good luck to everyone else! My journey is finally complete!

[majamcr]

Does anyone have a direct number of the Liverpool passport office? I applied for the first passports (1 adult, 2 children) 4 weeks ago and neither have received an interview appointment letter nor got our documents back. Or should I rather try the 0300 number? Many thanks.

[ah_kassem]

I had submitted my application on 17th May 2014 via Post Office check & send service and til date I haven't received any text. Is this normal? Should I contact the office and check if they have received the documents and are being looked into?

I submitted on the same date as yours, and I received a SMS on 22nd May. Not sure which passport office it was sent to though.

we submitted on 1/5/14, we never got a text messsage and interview letter came on 22/05. Also the standard of service say if you do not recieve the interview letter within 3 weeks of submitting the application then you contact Passport office with post office reference no

[newbie_t]

I had submitted my application on 17th May 2014 via Post Office check & send service and til date I haven't received any text. Is this normal? Should I contact the office and check if they have received the documents and are being looked into?

I submitted on the same date as yours, and I received a SMS on 22nd May. Not sure which passport office it was sent to though.

[vd_ilr]

I had submitted my application on 17th May 2014 via Post Office check & send service and til date I haven't received any text. Is this normal? Should I contact the office and check if they have received the documents and are being looked into?

[Devb]

• Passport for : 2 x adults + 2 x kids
• Application Type : Postal
• Method of application : Self - Next Day delivery
• Date of application : 29.04.14
• Date application received by IPS : 30.04.14 (Royal Post Tracking)
• SMS received : 02.05.14
• Deduction of fee : 02.05.14
• Receipt of interview letter : 21.05.14
• Passport Interview Appointment : 27.05.14
• Passport printing update SMS : 28.05.14
• Return of documents : 29.05.14
• Passport Receipt : 29.05.14

Thanks for all the information in this forum

[rilakkuma]

Application Timeline

Application Type: New, first adult passport
Method of application: Special Delivery (Self)
Date of application: 28/04/2014
Date SMS Received: 01/05/2014
Date of deduction of fees:01/05/2014
Date of return of documents: Pending
Date of receipt of interview letter: 28/05/2014
Date of interview appointment: 28/05/2014
Date of SMS that Passport is being printed: Pending
Date of Passport Receipt: Pending

Attended the interview on 28/05. Questions were fair, only last about 15 minutes. But there were few things I did not answer correctly. A bit worried~ Hopefully, like many others said, it was not just about ''right or wrong'' exams.
PS: Asked sending interview confirmation by email as well as post. Glad I did.

[saayinla]

Hi both,

I applied before both of you on the 11th of March and My application was delivered next day, I had my interview on the 12th of April and here I am still awaiting the passport. I contacted my MP about a week ago and still waiting for further information after my letter was acknowledged.

After contacting my MP last week, I miraculously received a text message this morning that my passport is being printed.

[bhossan100]

Hi
I am sharing my experience with you:

Passport for: Two adults + one minor
Application Type: New
Method of application: Self
Date of application: 02/04/2014
Date application received by IPS: 03/04/2014
Letter from IPS: Received letters on 26/04/2014 asking for new photographs for all three applications as they thought the size of the photographs was smaller than the requirements. Sent new photos on 30/04/2014. Called on 12th May to check the status.Surprisingly they did not receive my new photos. Sent another set of photos on 13/05/2014 with a letter asking for special favour to consider our applications urgently as we were planning to go for holiday on 31/05/14. Called again on 16th May. They confirmed all OK and interview letters were sent in the post. But the lady on the phone gave me ref number to book the interview. Called the booking line immediately and it took appxm 2 hours to get t someone on the phone.
Date of return of documents: 19/05/2015
Date of receipt of interview letter: 17/05/2014
Date of Passport Appointment: 23/05/2014
Date of Passport Receipt: One passport came on 27/5 and other two on 28/5.
Wish you best of luck who are still waiting for the passports.

[ah_kassem]

Application Type: New, first adult passport
Method of application: Check and send (london)
Date of application: 01/05/2014
Date SMS Received: never recieved one
Date of return of documents: 28/05/2014
Date of receipt of interview letter: 22/05/2014
Date of interview appointment: 29/05/2014
Date of SMS that Passport is being printed: pending
Date of Passport Receipt: pending