Post
by Spidery_thread » Thu Apr 25, 2013 3:48 pm
Application Timeline
Passport for: Minor x 2
Application Type: New
Method of application: Postal
Date of application: 17-04-2013
Date application received by IPS: 18-04-2013
Application Acknowledgement: 18-04-2013 by Text message by IPS
Date of return of documents: 26-04-2013(By Second class post).
Date of Passport Receipt: 25-04-2013.
Dear All,
I would like to add some comments here about the way supporting documents(any Foreign Passport, Biometric ID cards and BC Registration Certificates are sent back by IPS.
Although I enclosed 'Do Not Bend' prepaid 'Special Delivery' envelope, IPS still sent supporting documents by 2nd Class Royal Mail Post. They also kept the prepaid envelope (This is the second occasion).
When I called IPS for an explanation I was told by the customer service staff that, 'We do not acknowledge any kind prepaid self addressed envelopes, if I wanted I should have ticked the option to send the supporting documents by secured post and have paid IPS the extra amount £ 3.00/application'.
When I asked why my children's Certificates of British Citizenship were folded in half? When UKBA mentioned in the leaflet which comes with them that it is a value document(for us, not for them) keep it safe.
The only answer I got is, 'I am sorry about that'. Now the certificates have got a permanent rough crease in the middle because of the way they were folded.
There is no where in the guidance for applying British Passport mentioned that we can not include or IPS will not acknowledge prepaid secured delivery envelopes.
Passports, Biometric ID cards & British Citizenship Registration Certificates are valuable documents. And its a real pain and financial loss to replace them if lost.
I hope in future 'The Government' should stop sucking public blood in every which way they can....!!!!!!!!!
Last edited by
Spidery_thread on Sat Apr 27, 2013 11:54 am, edited 1 time in total.
Information provided is general guidance and does not constitute legal advice.
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sPiDeRy_tHrEaD