-My wife got PR after succesful EEA3 application
-I applied for EEA4 on 02 February 2012
-Made complaint several times since the begining of October by e-mail, fax and post but never got any reply from them.
-Been calling them few times a day they keep saying"your application is not being completed, we do not have further information and we can't requst for COA letter, u must wait"
-Requested Passport back first time on 05 October 2012 and again requested several times Via Email, application form, post, calling them but they never replyed and returned our doduments!
-Contacted Mp
-Opened case with Solvit
-Opened case with European Commition
-Opened case with European Ombudsman
-Opened case with European Parliament and made a petition
Still no COA letter

what ealse on earth am I suppose to do?