UKVCAS Super Priority Service

[manish7490]

hi,
I am also waiting for decision, really frustrating holiday period, my timeline below

Application for ILR from Tier 2 general, super priority service, paid £3018.20

Submission Date 19/12/2018
Acknowledgement email received 20/12/2018
Biometrics 23/12/2018, Croydon,12PM

waiting for decision...........checking emails (like idiots) every 10 mins...

PS : I can still see/change all my documents on Sopra Steria account, nothing is frozen even though its more than a week since sopra submitted my application....is this is same with you guys too ?

Hi Manish, I'm in same boat - my documents also have not been freezed after appointment on 22Dec. My consultant have raised a compliant on Sopra portal today riaisng this issue. I suspect this is the reason why there is a delay in my case as probably it's been forwarded to home office yet !!!

Tried to phone sopra, call not going through.Can you send me sopra email where the complaint has been raised, the more emails they will get more quickly they will act.

[badhodor]

I emailed at the applyonlinee-support@homeoffice.gov.uk email address.

got an automated reply as follows:

Thank you for your e-mail to the Apply Online E-Support Team.

This mailbox is only for technical support enquiries for applicants applying online within the United Kingdom via GOV.UK. We aim to respond within one working day.



If you make a UKVI application on or after 2 November 2018, you may be given a choice between using a new service for enrolling your biometrics and submitting evidence or using the existing service offered through the Post Office or at a Premium Service Centre (PSC) (subject to availability). We do not deal with technical support for the new services – Please contact https://www.ukvcas.co.uk



We do not provide: Immigration advice, acknowledgement receipt or progress of applications, refunds, Sponsorship Management System, British Citizenship and Nationality enquiries. We will not respond to any non technical enquiries.


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Useful Links:

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[badhodor]

I tried to escalate my case again today but the women told me not to call back in a month???
Last time when I escalete I received a call back saying my case is with the case worker, but no information is given. The women today says that is the only reply I will get from UVKI therefore I cant escalate again but wait?? Anyone received similar reply like this?

Yes, I have had the same woman telling me to contact on 18th Jan or complaint at the complaints email and one more email address that basically replied saying never to email again on that email address.

All is normal... we are all stuck

[oldmankensey]

I think I have written to every single UKVI email address that's ever been posted on this forum...about 6 in total. I have never received a single thing from any of them apart from the usual auto-reply just after you send. Even ones I contacted a full month ago (where they promise a reply within 20 working days) have never written to me.

I wrote to Sopra Steria yesterday to get 100% confirmation that the application was submitted ok on November 30th from Premium centre London - should hopefully hear news on that. I don't foresee any issues there, but at least it's another possibility to eliminate.

[manish7490]

I think I have written to every single UKVI email address that's ever been posted on this forum...about 6 in total. I have never received a single thing from any of them apart from the usual auto-reply just after you send. Even ones I contacted a full month ago (where they promise a reply within 20 working days) have never written to me.

I wrote to Sopra Steria yesterday to get 100% confirmation that the application was submitted ok on November 30th from Premium centre London - should hopefully hear news on that. I don't foresee any issues there, but at least it's another possibility to eliminate.

How did you contacted SOPRA ? Please can you share email/phone no ?

[oldmankensey]

I think I have written to every single UKVI email address that's ever been posted on this forum...about 6 in total. I have never received a single thing from any of them apart from the usual auto-reply just after you send. Even ones I contacted a full month ago (where they promise a reply within 20 working days) have never written to me.

I wrote to Sopra Steria yesterday to get 100% confirmation that the application was submitted ok on November 30th from Premium centre London - should hopefully hear news on that. I don't foresee any issues there, but at least it's another possibility to eliminate.

How did you contacted SOPRA ? Please can you share email/phone no ?

just go to help/support once you are logged in there, you get a contact form with dropdown options.

[Fryman]

Not happy to report that I still have not had any result from my application (17th november and apparently the current high score holder for longest processing time)

SET M
5 years unmarried partner of a EEA national that turned into married to a British citizen (who is still a EEA National)
Self employed.
2015-2016 year bank statements, unaudited accounts, accountants letter etc etc.

[fauji74]

Not a single approval reported here today.

Removal of Super Priority Service suspected from at least some types of applications.

I wonder what is going on

[R-graphite]

Are you basing that on my doubts?? Better not to let others panic! I am still waiting for a sign from someone whi applied SET(M) today to see if they have been able to chose super priority. It’s gonna be a long wait

Not a single approval reported here today.

Removal of Super Priority Service suspected from at least some types of applications.

I wonder what is going on

[fauji74]

Are you basing that on my doubts?? Better not to let others panic!

Indeed! And I agree - let us not start a panic. That is why I said "suspected".

[mjuk]

I haven't even attended the biometrics appointment yet and I'm already skeptical about the whole process. Received an email from the HO asking to do the biometrics at a post office!

Let's see how it goes.

[madihaali_304]

No news from me either, still waiting in agony!

[Gdeep52]

Hi everyone
I visited Birmingham core centre for my appointment on 29th of December for spouse visa extension under super priority service but I still haven’t heard anything from home Office or even any email confirming that they have received my application.
Just can’t understand what’s the use of opting for super priority service and paying them so much

[oldmankensey]

Not happy to report that I still have not had any result from my application (17th november and apparently the current high score holder for longest processing time)

SET M
5 years unmarried partner of a EEA national that turned into married to a British citizen (who is still a EEA National)
Self employed.
2015-2016 year bank statements, unaudited accounts, accountants letter etc etc.

The HO will send you a big 'Longest Waiter' trophy, takes 7 working days to arrive. So you should have that by July.

[CR001]

Not happy to report that I still have not had any result from my application (17th november and apparently the current high score holder for longest processing time)

SET M
5 years unmarried partner of a EEA national that turned into married to a British citizen (who is still a EEA National)
Self employed.
2015-2016 year bank statements, unaudited accounts, accountants letter etc etc.

The HO will send you a big 'Longest Waiter' trophy, takes 7 working days to arrive. So you should have that by July.

User "Fryman" application is not straightforward at all given that they did not qualify to apply for ILR on Set M.

[SidG]

Hi Folks,
Got my approval letter today from home office. Such a relief this is!
For benefits of others my case is as follows:
Paid for super priority appointment: 16Dec
Attended appointment at Manchester library : 22Dec
Decision made by UKVI: 24Dec(within 24hrs)
Approval letter received by post: 2Jan (within 5working days) with NO confirmation Email.
Mine was ILR application- Set O Tier 2 (General) after 5years of sponsorship with 2 different companies (changed employer in-between so have 2 COS)
Other info: As I've haven't received any email about the decision and my online application was not freezed after appointment - I was linking this to the delay. Called up Sopra call centre this morning (after holding line for 78mins) and they have confirmed that despite the fact that documents are not freezed they have forwarded my case to home office on 22Dec itself after biometrics appointment. Documents which has been uploaded/available till the date of biometrics is being send to UKVI and after that addition/deletion of docs have Zero impact on the case.
I sincerely wish all others you are waiting should get thier affirmative decision soon.
Let me know if anybody has any other questions!!!
This forum is such a support to me, thank you all.

[prejay]

Hi everyone
I visited Birmingham core centre for my appointment on 29th of December for spouse visa extension under super priority service but I still haven’t heard anything from home Office or even any email confirming that they have received my application.
Just can’t understand what’s the use of opting for super priority service and paying them so much

Exactly the same boat as you, visited the premium lounge in London on the 27th December for first spouse extension (I thought straightforward - pure long-term employment income, etc) and have heard nothing.

I still have the "Remove File" option within UKVCAS - do you? I'm worried my application hasn't even been sent over yet.. but I don't know what it's supposed to look like when it is.

[manish7490]

Hi Folks,
Got my approval letter today from home office. Such a relief this is!
For benefits of others my case is as follows:
Paid for super priority appointment: 16Dec
Attended appointment at Manchester library : 22Dec
Decision made by UKVI: 24Dec(within 24hrs)
Approval letter received by post: 2Jan (within 5working days) with NO confirmation Email.
Mine was ILR application- Set O Tier 2 (General) after 5years of sponsorship with 2 different companies (changed employer in-between so have 2 COS)
Other info: As I've haven't received any email about the decision and my online application was not freezed after appointment - I was linking this to the delay. Called up Sopra call centre this morning (after holding line for 78mins) and they have confirmed that despite the fact that documents are not freezed they have forwarded my case to home office on 22Dec itself after biometrics appointment. Documents which has been uploaded/available till the date of biometrics is being send to UKVI and after that addition/deletion of docs have Zero impact on the case.
I sincerely wish all others you are waiting should get thier affirmative decision soon.
Let me know if anybody has any other questions!!!
This forum is such a support to me, thank you all.

Congratulation on your approval. I also phoned Sopra this morning who confirmed that application has been sent to home office. I hope I will also have letter in post when I will reach home today.

[Fryman]

Not happy to report that I still have not had any result from my application (17th november and apparently the current high score holder for longest processing time)

SET M
5 years unmarried partner of a EEA national that turned into married to a British citizen (who is still a EEA National)
Self employed.
2015-2016 year bank statements, unaudited accounts, accountants letter etc etc.

The HO will send you a big 'Longest Waiter' trophy, takes 7 working days to arrive. So you should have that by July.

User "Fryman" application is not straightforward at all given that they did not qualify to apply for ILR on Set M.

Absolutely right, although as always in a convoluted manner. The wizard did say to use Set M as my partner is a British Citizen.

You're the family member or partner of a British citizen

Your current UK visa must be based on being their partner - this includes being:

their husband or wife
their civil partner
in a relationship that’s like a marriage or civil partnership

EU vs UK Immigration laws are not always the friendliest.

[vibe123]

Hi Folks,
Got my approval letter today from home office. Such a relief this is!
For benefits of others my case is as follows:
Paid for super priority appointment: 16Dec
Attended appointment at Manchester library : 22Dec
Decision made by UKVI: 24Dec(within 24hrs)
Approval letter received by post: 2Jan (within 5working days) with NO confirmation Email.
Mine was ILR application- Set O Tier 2 (General) after 5years of sponsorship with 2 different companies (changed employer in-between so have 2 COS)
Other info: As I've haven't received any email about the decision and my online application was not freezed after appointment - I was linking this to the delay. Called up Sopra call centre this morning (after holding line for 78mins) and they have confirmed that despite the fact that documents are not freezed they have forwarded my case to home office on 22Dec itself after biometrics appointment. Documents which has been uploaded/available till the date of biometrics is being send to UKVI and after that addition/deletion of docs have Zero impact on the case.
I sincerely wish all others you are waiting should get thier affirmative decision soon.
Let me know if anybody has any other questions!!!
This forum is such a support to me, thank you all.

Hey sidg congrats on your approval. Can you please tell me what company delivered your letter and was it signed for ?

[Gdeep52]

Hi everyone
I visited Birmingham core centre for my appointment on 29th of December for spouse visa extension under super priority service but I still haven’t heard anything from home Office or even any email confirming that they have received my application.
Just can’t understand what’s the use of opting for super priority service and paying them so much

Exactly the same boat as you, visited the premium lounge in London on the 27th December for first spouse extension (I thought straightforward - pure long-term employment income, etc) and have heard nothing.

I still have the "Remove File" option within UKVCAS - do you? I'm worried my application hasn't even been sent over yet.. but I don't know what it's supposed to look like when it is.

Yes I also have the option of Remove file
I was told at the centre that I will receive an email by maximum early Wednesday morning

[tier21419]

Is this delay to all application types e.g. SET(M), SET(O), etc or just some? Which type of applications are experiencing more delays?

[preet8899]

I have been following the forum since Nov.
The delays are not bound to any type of application as far we can see.
Other senior members can confirm that.

[fauji74]

I have been following the forum since Nov.
The delays are not bound to any type of application as far we can see.
Other senior members can confirm that.

Agreed - it is all completely random.

[preet8899]

There used to be status check service which could be of great help in the current situation.
At least we would know if the application is being looked at or something.