UKVCAS Super Priority Service

[zaf1]

Dear members,
Today I received a letter stating my BRP will be delivered in 7 working days. It does not state specifically if ILR is granted on the next page it says "information only do not convey as ILR granted but has small print stating that your application for ILR has been approved?

So, am I correct to assume its approved?

I have urgent travel plans next week. I chased DX but nothing for me? Can I travel using my old BRP which is still valid until mid-March?

I am thankful to all members and blv my MP help was decisive. THANKS ... I wish all of you waiting get decisions sooner.

I would say do not travel until you receive the new BRP now because your old BRP is invalidated by HO.

Many Thanks bhai86,
But does the letter confirm that my visa is granted for sure?

[jingaboys]

Did they atleast agree to escalate for you? From what I've read in this forum, many people were told that they can't escalate before 5 working days. I also applied on 28th Jan. Instead of calling them, I'm thinking of emailing on their complaints id.

Yes, the agent told me he would escalate this, I got a email from UKVIcontactcentre after tha with the below generic text.

Thank you for contacting UKVI Contact Centre.
We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded.

I was also told that if I don't hear anything I should call back in a week

[hdave01]

Did they atleast agree to escalate for you? From what I've read in this forum, many people were told that they can't escalate before 5 working days. I also applied on 28th Jan. Instead of calling them, I'm thinking of emailing on their complaints id.

Yes, the agent told me he would escalate this, I got a email from UKVIcontactcentre after tha with the below generic text.

Thank you for contacting UKVI Contact Centre.
We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded.

I was also told that if I don't hear anything I should call back in a week

This goes to show how random this UKVI call service is. When I called an hour ago, I was told that they can't do anything and the lady didn't even want to take my case id. She told me that 24 hours doesn't guarantee that we will get decision in 24 hours. It means that the application will be processed in 24 hours. I'm sure if I call again, I'll hear another story from a different agent.

I've decided not to bang my head against the wall on the call with UKVI agents anymore. If I don't get anything by tomorrow EoD, I will write to my MP requesting to contact HO to expedite my case or at the very least provide some status. The thing that will really annoy me is if they send me BRP after few weeks but put a start date of 29th Jan to avoid refunding the £600. What an exceptionally awesome service for charging £3018.

[Saninsts]

Finally the email from caseworker confirming ILR granted is received today.

The application as it was submitted online sometime in October, but could not get same day service.
On new service introduced, the payment for this application submitted was accepted on 30th Nov and got appointment for 12th Dec.
Must have called 5/6 times after 12th, but the response from front end service was not that encouraging.
The response from UKVI on 9th Jan stating a time line of January by which they want to clear decisions made on applications after review appeared genuine.
Recent queries coming from caseworker gave hope that decision is on the way.

Now waiting for BRP.

[preet8899]

Finally the email from caseworker confirming ILR granted is received today.

The application as it was submitted online sometime in October, but could not get same day service.
On new service introduced, the payment for this application submitted was accepted on 30th Nov and got appointment for 12th Dec.
Must have called 5/6 times after 12th, but the response from front end service was not that encouraging.
The response from UKVI on 9th Jan stating a time line of January by which they want to clear decisions made on applications after review appeared genuine.
Recent queries coming from caseworker gave hope that decision is on the way.

Now waiting for BRP.

Congratulations. I was really hopeful they would clear the backlog by end of January but haven't received
anything from the caseworker apart from the generic emails regarding processing and refund from the contact centre.

When you mentioned the timeline of January - did you receive an email regarding that?

[Saninsts]

Congratulations. I was really hopeful they would clear the backlog by end of January but haven't received
anything from the caseworker apart from the generic emails regarding processing and refund from the contact centre.

When you mentioned the timeline of January - did you receive an email regarding that?

Yes, I have an email that say applications during transition have decision made, are being reviewed to clear by Jan.

[Ali272]

Hi all,

Just wanted to say that I got my SET(LR) approval on the same day. I switched from Tier 1 Entrepreneur.

Application submission date: 25th January

Appointment date: 31st January at 7 am in 20 Mark Lane, London

Approval email sent to my lawyer: 31st January at 13:10 pm


Couldn't be happier. I was expecting long delays because I was on Tier 1 Entrepreneur and never expected a same day approval in a million years!

Good luck to everyone!

[warid6955321]

Hi,
Had biomatrics appointment on 26th Jan 2019.
Received Email from caseworker: 30th Jan 2019.
Decision : waiting.
I don't know what he wants to say. Is my application been decided or just im being tackled.

Email is:
Thank you for your application.
Although we would normally decide your application within 24 hours from the
date it was submitted, unfortunately this is not going to be possible in your case
due to IT issues.
I am sorry for the delay in dealing with your application and for the
inconvenience this is causing. Please be assured that we are doing all we can
to make a decision on your case as quickly as possible.
We expect to make a decision on your application by close of play of today the
30th January 2019, but we will write to you again if this is not going to be
possible.

[warid6955321]

Hi,
Had biomatrics appointment on 26th Jan 2019.
Received Email from caseworker: 30th Jan 2019.
Decision : waiting.
I don't know what he wants to say. Is my application been decided or just im being tackled.

Email is:
Thank you for your application.
Although we would normally decide your application within 24 hours from the
date it was submitted, unfortunately this is not going to be possible in your case
due to IT issues.
I am sorry for the delay in dealing with your application and for the
inconvenience this is causing. Please be assured that we are doing all we can
to make a decision on your case as quickly as possible.
We expect to make a decision on your application by close of play of today the
30th January 2019, but we will write to you again if this is not going to be
possible.

plz let me know if someone else got the same email directly from caseworker.

[hdave01]

Hi,
Had biomatrics appointment on 26th Jan 2019.
Received Email from caseworker: 30th Jan 2019.
Decision : waiting.
I don't know what he wants to say. Is my application been decided or just im being tackled.

Email is:
Thank you for your application.
Although we would normally decide your application within 24 hours from the
date it was submitted, unfortunately this is not going to be possible in your case
due to IT issues.
I am sorry for the delay in dealing with your application and for the
inconvenience this is causing. Please be assured that we are doing all we can
to make a decision on your case as quickly as possible.
We expect to make a decision on your application by close of play of today the
30th January 2019, but we will write to you again if this is not going to be
possible.

My guess is that they are working on case and as caseworker has mentioned they are aiming to make decision by 30th Jan. Atleast you received this email from caseworker and know that someone is working on your case. This is the first time I've seen anybody on this forum receive such email from caseworker. For majority applicants, caseworkers don't bother to send any communication even after a decision is made. Quite a few people here have just received letter and BRP. Hope you get your results soon.

[Msjojo]

I am beyond livid by the service ukvi have provided.

I applied for super priority 3018 for ILR 5 yrs spouse route.
Online app: 31 dec 18
Biometrics : 14 Jan 19
Visa expiry: 4 Feb 19
Called Ukvi like 5 times now. They were so rude, They managed to escalated 2ce now still no news
(22nd Jan n 29th Jan) other than generic emails saying 6 months standard time.

I dont know what to do now. I will need to write my MP. Already have travel plans for mar n apr

[RAJ007]

I am beyond livid by the service ukvi have provided.

I applied for super priority 3018 for ILR 5 yrs spouse route.
Online app: 31 dec 18
Biometrics : 14 Jan 19
Visa expiry: 4 Feb 19
Called Ukvi like 5 times now. They were so rude, They managed to escalated 2ce now still no news
(22nd Jan n 29th Jan) other than generic emails saying 6 months standard time.

I dont know what to do now. I will need to write my MP. Already have travel plans for mar n apr

Hi Msjojo,

I have applied on priority service for my wife dependent visa and bio-metric done on 22 Dec 2018.

So far called twice and no result so far. I am running into 6th week now after the Bio-metric.

Not sure how long need to wait.

How many people are still waiting since December ?

Regards,
Raj

[hdave01]

I am beyond livid by the service ukvi have provided.

I applied for super priority 3018 for ILR 5 yrs spouse route.
Online app: 31 dec 18
Biometrics : 14 Jan 19
Visa expiry: 4 Feb 19
Called Ukvi like 5 times now. They were so rude, They managed to escalated 2ce now still no news
(22nd Jan n 29th Jan) other than generic emails saying 6 months standard time.

I dont know what to do now. I will need to write my MP. Already have travel plans for mar n apr

I feel your pain Msjojo. I have travel plans in mid Feb and will most likely have to cancel it. I've had faced similar rude treatment by UKVI agents on call. After the 5 working day limit is over on Monday next week, I'll contact my MP straightaway. It seems like we are at mercy of caseworker's attitude towards keeping an applicant informed. Some caseworkers have cared enough to write emails but some just decided to keep quiet and let the applicant bite nail in suspense of what's going on!!

[speckycanuck]

Hi all, I've been reading this thread during my own process and found it really helpful (alternately worrying and reassuring but super informational!). I have 2 questions that others in this process might be able to help with:

• 1. has anyone had experience with a super priority decision via the Birmingham office recently? I have an appt Tuesday (there are no 'core' centres in my area!) and I'm just wondering if ppl have found it quick, slow, etc - it seems like super priority decisions have had different timelines at different locations.

• 2. Has anyone done this process as the spouse applying (SET(M)), and do you have to take your (British) spouse to that appointment? It'd require us both being off work, and the appointment confirmation says to 'bear in mind that space is limited and only those required at the appointment should attend.' - as it is me the application is for, not my husband, and I've seen nothing indicating otherwise, I'd assume that I am the one required to attend (with all the original documents including his, obviously). Anyone have experience with this at the new centres/with the new service?

Thanks again to all recording their own experiences here, it's been really helpful. My own timeline so far in case it helps others:

type: SET(M) (spouse, 5 year route, indefinite leave/settlement), super-priority
application submitted online: 22 Jan 2019
first available appointment: 5 Feb 2019 11:00, Birmingham centre.
decision time: TBC, will update

Hey Specky I can confirm you do not need your husband to attend your appointment for SET M 5 year route ILR

All others:

ILR SET M 5 year partner route

Date of application: 13 Jan 2019

Date of appointment: 28 Jan 2019 10am at Croydon

I scanned all docs beforehand. Wait time 5 mins. Processing time 20.

Everyone, you need to sign (as does your partner) the consent for home office to verify application information form. I found someone recommended that in the forum so I did it (one for my info classed as part 1 and one for my husband's info classed as part 2) despite it not being on my document checklist or my application. The processing lady said "Oh that's strange it's usually on the checklist you do need it". #ukbaalwaysmakingthingseasyandclear

Secondly, print and bring your completed application form and document checklist. My lady scanned mine for the application but when they review the files with you it's very helpful if you've got the checklist for your own peace of mind. They do not know anything about the detail of your application, they are literally there to check documents in scan quality so know that going in. I did ask her how I would be notified and she said by email though this thread seems to indicate that's not the place. I have not heard so seems like via mail is likely.

Finally, I will pursue a refund of premium service fee if I do not receive from them in a timely manner my confirmation letter with the date stamped day after my appointment. You cannot offer a service at a premium price and not deliver to it. A luxury for some I know but my advice with the UKBA is get a lawyer involved when seeking financial recourse. If seeking a response getting your MP involved as others have said is always a good call.

Good luck all

Thanks so much for this!! Much appreciated. Can you tell me what you mean by the consent to check form? I have a 'partner declaration' that he had to sign but haven't seen anything additional - is it that 'partner delcaration' you're referring to, or something further; and if the latter, where would ppl find it?

[tsisanoe]

Hi all
I applied online on 17th of January and submitted my biometrics at Sopra Steria in Croydon on 26th of January, and still do not have any reply.
On Monday I am planning to escalate the case by every possible method.
Does anyone have some sort ot template for the email to wright to UKVI and local MP?
Thanks a lot in advance

[tsisanoe]

Hi all
I applied online on 17th of January and submitted my biometrics at Sopra Steria in Croydon on 26th of January, and still do not have any reply.
On Monday I am planning to escalate the case by every possible method.
Does anyone have some sort ot template for the email to wright to UKVI and local MP?
Thanks a lot in advance

I just recieved an email that leave to remain was granted. However, can I still apply for a refund as it was not 24 hours service? Does anybody know where to wright?

[hdave01]

Hi all
I applied online on 17th of January and submitted my biometrics at Sopra Steria in Croydon on 26th of January, and still do not have any reply.
On Monday I am planning to escalate the case by every possible method.
Does anyone have some sort ot template for the email to wright to UKVI and local MP?
Thanks a lot in advance

Hi,

This is what I wrote to UKVI complaints email ID yesterday. I've kept it simple and short with only basic details. Feel free to add more details as you feel necessary:

"Dear Sir/Madam,

I, <First Name> <Middle Name> <Last Name>, have submitted my ILR application under the new super priority service with UKVCAS. I'm an <nationality> passport holder and my ILR case id is <xxxxxxx>.

The timeline of my ILR application is:
Submitted online Set(O) application form: DD/MM/YYYY
Bio-metrics enrolled at Croydon UKVCAS centre on: DD/MM/YYYY

It has been x working days since I submitted my application and I have still not received any communication in relation to my ILR application.

Can you please share any update on the current status of my application and tentative timescales within which I should expect a decision to be made on my application?

Please let me know if you require any further information."

[Runmir]

Hi,
I wonder where I can find my ILR case id is <xxxxxxx>.???
have you all received any ILR case ID via email after your biometric appointment ?

Cheers,
Runmir

[Runmir]

Hi,
After your biometric is done, can you login into your UKvcas account ? if so, what you see there? can you see all file uploaded including those was taken in the centre appointment ????

Cheers,
Runmir

[tsisanoe]

Hi,
I wonder where I can find my ILR case id is <xxxxxxx>.???
have you all received any ILR case ID via email after your biometric appointment ?

Cheers,
Runmir

Case ID is given when the caseworker starts working on your case. When you apply you only get reference number which is on your payment confirmation email

And yes I can still see all the uploaded documents

[Runmir]

Thank you ,

I have Ref number, when will I receive the ILR case ID?
is there any biometric confirmation email after appointment ??


cheers
Runmir

[Cara1]

Hi,

Is anyone waiting since December? I had biometrics done on 31/12/2018. I’m still waiting.I have escalated 5 times and it’s futile. I have emailed my local MP and waiting for an answer. It’s been over a month now

[misskin]

Hi all,

I got my ILR and I wanted to share my experience. Overall, I think it was great, very smooth and fast. I'm very pleased with the service. Here is the timeline of events:

• I submitted my application (SET (O); applied via Tier 2 General) online on 17 January and selected an appointment for 1st February

• I attended the appointment 1st February at 10am

• I had to wait about 5 minutes before they called me for my biometrics

• Then they told me to sit down in the lounge

• It was another 5 minutes before they called me to check my documents. I had already uploaded everything so that part took about half an hour to 40 minutes.

• They then told me to go home

• Today, 2nd February, I got an email notification before 10am that the application is successful and that I should receive my BRP in due course

Good luck to you all!
misskin

[srika]

Hi all,

I got my ILR and I wanted to share my experience. Overall, I think it was great, very smooth and fast. I'm very pleased with the service. Here is the timeline of events:

• I submitted my application (SET (O); applied via Tier 2 General) online on 17 January and selected an appointment for 1st February

• I attended the appointment 1st February at 10am

• I had to wait about 5 minutes before they called me for my biometrics

• Then they told me to sit down in the lounge

• It was another 5 minutes before they called me to check my documents. I had already uploaded everything so that part took about half an hour to 40 minutes.

• They then told me to go home

• Today, 2nd February, I got an email notification before 10am that the application is successful and that I should receive my BRP in due course

Good luck to you all!
misskin

congratuations. could you tell where you have attended biometrics appointment?

[Isntthisfun]

Hi all, I've been reading this thread during my own process and found it really helpful (alternately worrying and reassuring but super informational!). I have 2 questions that others in this process might be able to help with:

• 1. has anyone had experience with a super priority decision via the Birmingham office recently? I have an appt Tuesday (there are no 'core' centres in my area!) and I'm just wondering if ppl have found it quick, slow, etc - it seems like super priority decisions have had different timelines at different locations.

• 2. Has anyone done this process as the spouse applying (SET(M)), and do you have to take your (British) spouse to that appointment? It'd require us both being off work, and the appointment confirmation says to 'bear in mind that space is limited and only those required at the appointment should attend.' - as it is me the application is for, not my husband, and I've seen nothing indicating otherwise, I'd assume that I am the one required to attend (with all the original documents including his, obviously). Anyone have experience with this at the new centres/with the new service?

Thanks again to all recording their own experiences here, it's been really helpful. My own timeline so far in case it helps others:

type: SET(M) (spouse, 5 year route, indefinite leave/settlement), super-priority
application submitted online: 22 Jan 2019
first available appointment: 5 Feb 2019 11:00, Birmingham centre.
decision time: TBC, will update

Hey Specky I can confirm you do not need your husband to attend your appointment for SET M 5 year route ILR

All others:

ILR SET M 5 year partner route

Date of application: 13 Jan 2019

Date of appointment: 28 Jan 2019 10am at Croydon

I scanned all docs beforehand. Wait time 5 mins. Processing time 20.

Everyone, you need to sign (as does your partner) the consent for home office to verify application information form. I found someone recommended that in the forum so I did it (one for my info classed as part 1 and one for my husband's info classed as part 2) despite it not being on my document checklist or my application. The processing lady said "Oh that's strange it's usually on the checklist you do need it". #ukbaalwaysmakingthingseasyandclear

Secondly, print and bring your completed application form and document checklist. My lady scanned mine for the application but when they review the files with you it's very helpful if you've got the checklist for your own peace of mind. They do not know anything about the detail of your application, they are literally there to check documents in scan quality so know that going in. I did ask her how I would be notified and she said by email though this thread seems to indicate that's not the place. I have not heard so seems like via mail is likely.

Finally, I will pursue a refund of premium service fee if I do not receive from them in a timely manner my confirmation letter with the date stamped day after my appointment. You cannot offer a service at a premium price and not deliver to it. A luxury for some I know but my advice with the UKBA is get a lawyer involved when seeking financial recourse. If seeking a response getting your MP involved as others have said is always a good call.

Good luck all

Thanks so much for this!! Much appreciated. Can you tell me what you mean by the consent to check form? I have a 'partner declaration' that he had to sign but haven't seen anything additional - is it that 'partner delcaration' you're referring to, or something further; and if the latter, where would ppl find it?

Am referring to something further to partner declaration you can get there by googling "home office checks consent form" or hopefully via this link (It's a PDF download): https://www.google.com/url?sa=t&source= ... 9105198997

I can only confirm that the UKVI employee said it was good that I'd done it because it should have been on my checklist. I can't speak to the accuracy of her statement but it can't hurt. You'll see on the form but I only needed part 1 and 2 not part 3. Depends on your circumstances.

Hope this helps!