UKVCAS Super Priority Service

[Ksinghglasgow]

FLR(M) - Paid Super Priority
Online Submitted - 27/01/2019
Appointment attended at Glasgow centre - 11.00 am on 06/02/2019
Decision via email - 02:10pm on 07/02/2019
Grant letter by post - 09/02/2019
BRP - missed delivery on 11/02/2019 rescheduled and received on 12/02/2019.

send email for refund at complaints email address on 17/02/2019 and also wrote to charging team on 26/02/2019 sent via special delivery.

Refund back on 27/02/2019 automatically in card.

Thanks
KS

[EddieSpeaks]

I receive this mail now, which doesn't confirm if I got it or not. did this happen to anyone else? what do I do next?

I'm pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements have now been decided. You will receive your decision letters in due course.

They haven't told me anything else! Does somebody know what's going on???

My right to work page says There is no limit on how long you can stay in the UK, but this uses information from my old BRP number. I've passed the ILR I guess?

Also They took exactly 6 days to get back (including weekend), is it possible to expect a refund?

[bipink]

Hello Readers - I think its refund time !!

Did anyone get a refund after your application (Super Priority Service) got approved and your BRP is arrived?

I paid £3018.20 in total using my debit card.
I had my SET(O) application approved in Jan 2019 and it took 4 days to get my new BRP.

Today the 7th of March I have got a credit of £610 in my account and the payment has a reference ending "LTR" also there is a comment "Government Service not elsewhere classified LIVERPOOL" which is exactly the same reference I had for my payment of £3018.20

Happy Days so UKVCAS is now refunding then? Good luck to all.

[Mak9878]

Hi there,

I am thinking to apply for super priority service for ILR from Entrepreneur route in 1st week of April 2019.

I have heard the fees are changing from 29th March for super priority service £610 to £800. Is it true.

Does decision come in under 24 hours or within a week?

Thanks

[SuboJvR]

Yes it’s going up to £800.

When will you be eligible for ILR? If you submit your application before the 29th you can pay the lower fee but you can only do that if you are eligible at that point. The point you submit application and pay is the date you “apply for ILR” if that makes sense.

It should be within 24 (we were told working) hours but there are issues that are causing delays in some cases. I suspect these may be technical.

Anyway we had our decision within three hours but my guess is that the Home Office has already reviewed our application between submission and the biometric appointment (5 days, we had uploaded all documents 3 days before biometrics) and they were just waiting for the biometric confirmation.

No evidence to base that on, just a guess from
The timeline. It was quicker than the FLR premium service we used to do!!!

[EddieSpeaks]

I receive this mail now, which doesn't confirm if I got it or not. did this happen to anyone else? what do I do next?

I'm pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements have now been decided. You will receive your decision letters in due course.

They haven't told me anything else! Does somebody know what's going on???

My right to work page says There is no limit on how long you can stay in the UK, but this uses information from my old BRP number. I've passed the ILR I guess?

Also They took exactly 6 days to get back (including weekend), is it possible to expect a refund?

My wife's right to work status hasn't changed yet, this is getting frustrating

[surfsumi]

Hello Readers - I think its refund time !!

Did anyone get a refund after your application (Super Priority Service) got approved and your BRP is arrived?

I paid £3018.20 in total using my debit card.
I had my SET(O) application approved in Jan 2019 and it took 4 days to get my new BRP.

Today the 7th of March I have got a credit of £610 in my account and the payment has a reference ending "LTR" also there is a comment "Government Service not elsewhere classified LIVERPOOL" which is exactly the same reference I had for my payment of £3018.20

Happy Days so UKVCAS is now refunding then? Good luck to all.

HI,
Happy to hear you got refund. Please let me know if you had any contact with them regarding refund ? I received a letter dated 8th February saying refund will be there due course but yet to receive anything. Did you get any letters from them or did you write to them? any information regarding this would be much appreciated. Cheers.

[surfsumi]

FLR(M) - Paid Super Priority
Online Submitted - 27/01/2019
Appointment attended at Glasgow centre - 11.00 am on 06/02/2019
Decision via email - 02:10pm on 07/02/2019
Grant letter by post - 09/02/2019
BRP - missed delivery on 11/02/2019 rescheduled and received on 12/02/2019.

send email for refund at complaints email address on 17/02/2019 and also wrote to charging team on 26/02/2019 sent via special delivery.

Refund back on 27/02/2019 automatically in card.

Thanks
KS

Hi,
Glad to hear that you got your refund.. would you please share the charging team address & complaint email address if you could? I'm waiting more than a month for promised refund. thanks again.

[IraCH]

Dear all

I've been reading this forum for the last couple of weeks and it's been so useful. Thank you all! I've registered to share my experience with the new system and the timeline of my application.

Type of application: SET(0)
Online application submission date: 15 February 2019
Documents uploaded online: 18 February 2019
Biometrics appointment date and location: 26 February 2019, Croydon 10:30
Default Confirmation email received: NEVER
E-mail from UKVI asking for additional letter: 26/02/2019 16:00
Letter provided: 26/02/2019 16:30
E-mail from UKVI granting my leave: 27/02 09:15
my status on the right to work page has also changed to unlimited now

now awaiting BRP and decision letter.

Good luck to everyone! I guess my example shows that the super premium service does meet 24 hours target sometimes. People probably do not share positive experience they've had.

update

decision letter received: 01/03
BRP received: 07/03

[holycow]

Hi everyone, just wondering if anyone who applied for ILR using the super priority service on the 15th of Feb, biometrics submitted on the 16th of Feb in Croydon, is still waiting for a decision? Thanks

[katelynnbaba]

Hi everyone, just wondering if anyone who applied for ILR using the super priority service on the 15th of Feb, biometrics submitted on the 16th of Feb in Croydon, is still waiting for a decision? Thanks

Hi there, I enrolled on 21st Feb. Still have not heard a single word from them. Crazy as I need to travel on 7th April . They are just so slow and lazy. Did u escalate ?

[katelynnbaba]

Type of application: UK Ancestry SET(0) & SET(O)-Partner (Super Priority)
Online application submission date: 24 February 2019
Documents uploaded online: 24 February 2019
Biometrics appointment date and location: 25 February 2019, Croydon 08:30
Default Confirmation email received: none, only confirmation was the Sopra Steria lady confirming it had been successfully submitted
Approval Email/Letter provided: waiting

Question regarding the https://www.gov.uk/prove-right-to-work website. I don't have a BRP, only an original visa in my passport. I'm guessing I can't use this website? And there's probably no way to find out what the BRP number will be? (i.e. if you lost your card, there's not a site to find out what the number is?)

Have you received your decision yet?

[TanvirBDimigrant]

FLR(M) - Paid Super Priority
Online Submitted - 27/01/2019
Appointment attended at Glasgow centre - 11.00 am on 06/02/2019
Decision via email - 02:10pm on 07/02/2019
Grant letter by post - 09/02/2019
BRP - missed delivery on 11/02/2019 rescheduled and received on 12/02/2019.

send email for refund at complaints email address on 17/02/2019 and also wrote to charging team on 26/02/2019 sent via special delivery.

Refund back on 27/02/2019 automatically in card.

Thanks
KS

Hi,
Glad to hear that you got your refund.. would you please share the charging team address & complaint email address if you could? I'm waiting more than a month for promised refund. thanks again.

guys just received my refund good luck to all who are still waiting

[Wasif39]

Hi All,

This is first time i am posting in this forum. This forum is really helpful and i thought to share my experience of Super Priority Service for ILR -10 yrs.

02-03-2019: Appointment at Manhester Central Library. All documents scanned and Submitted online.

Customer service was at excellence, Advisor there nothing know about application they only take Biometric Info and take confirmation from applicant to submitt documents.

It took almost 30 minutes to complete process, Advisor told me you will receive email within 24hrs. Which i suppossed to receive by Monday..

Nothing received no email no letter.. But today 09-03-2019 received letter of approval which was issued on 7th March.

I dont know why they called this super priority. Is there any way i can claim extra charges which i paid for so called name of super priority.

Any help welcome.

[holycow]

Hi everyone, just wondering if anyone who applied for ILR using the super priority service on the 15th of Feb, biometrics submitted on the 16th of Feb in Croydon, is still waiting for a decision? Thanks

Hi there, I enrolled on 21st Feb. Still have not heard a single word from them. Crazy as I need to travel on 7th April . They are just so slow and lazy. Did u escalate ?

I have escalated it twice now but still nothing, the lack of communication is so frustrating.

[JJB789129]

FLR M super priority.

Application Date: 28/02/2019
Biometrics and documents upload: 06/03/2019

However since then we haven’t received any acknowledgments or emails. Considering people have been receiving responses with 24 hours via email, does this mean there is something wrong with our application? Or is this normal?

Thanks
J

[katelynnbaba]

Hi everyone, just wondering if anyone who applied for ILR using the super priority service on the 15th of Feb, biometrics submitted on the 16th of Feb in Croydon, is still waiting for a decision? Thanks

Hi there, I enrolled on 21st Feb. Still have not heard a single word from them. Crazy as I need to travel on 7th April . They are just so slow and lazy. Did u escalate ?

I have escalated it twice now but still nothing, the lack of communication is so frustrating.

How are you able to escalate twice ? The guy who picked up the phone at UKVI told me I was not able to escalate the second time as I need to wait for 30 days! Was your case straightforward ? Which category of settlement are you applying under?

[siolog]

Hello Everyone,

Thank you everyone for the information shared here. It does help a lot!

I received my approval email today.

My Application Timeline ILR (SET O - Tier 2) SUPER PRIORITY (Switched employer this year)

Submission on: 05/12/2018
BRP Appointment @ Manchester Library on: 11/12/2018
Approval Email: 10/01/2019 @2:30pm

I wish everyone still waiting good luck

Great news ! Can you please tell us what escalations you did ?

Hello @vibe123 Just to make it more detailed

My Application Timeline ILR (SET O - Tier 2) SUPER PRIORITY (Switched employer this year)

Submission on: 05/12/2018

1st Email Correspondence: 06/12/2018

Thank you for your application to the Home Office. Your application has been received and is being considered.

It may take up to six months to make a decision on your case. If we are unable to process your application within six months we will tell you as soon as possible.

Biometrics Appointment @ Manchester Library on: 11/12/2018

2nd Email Correspondence after Biometrics appointment (weird!): 18/12/2018

Following your recent Settlement application you will have received a biometric notification letter with instructions for providing your biometric data (scanned fingerprints and photograph). It informed you that you had 15 working days from the date on that letter to have your biometrics taken.

If you have already provided us with your biometric data for this current application, please ignore this email notification.

Escalated on: 19/12/2018 after receiving the above email

b]3rd Email Correspondence:[/b] 20/12/2018 (after escalation)

Thank you for contacting UKVI Contact Centre.

Our records show your application is still being processed.

We are unable to advise when a decision will be made but you will be notified in writing once made.

We are sorry we cannot be of further assistance at this time.

4th Random Email Correspondence: 07/01/2019
(My guess would be this was the day a caseworker started working on my application)

We are emailing you to confirm that your recent Home Office application is still under consideration and we expect to make a decision within 6 months of the date of your application, which is our service standard. If we are unable to process your application within 6 months we will tell you as soon as possible.

Approval Email: 10/01/2019 @2:30pm

-----------

Just an update regarding refunds. My refund came in 04/03/2019.. Extra cash for the month

[holycow]

Hi everyone, just wondering if anyone who applied for ILR using the super priority service on the 15th of Feb, biometrics submitted on the 16th of Feb in Croydon, is still waiting for a decision? Thanks

Hi there, I enrolled on 21st Feb. Still have not heard a single word from them. Crazy as I need to travel on 7th April . They are just so slow and lazy. Did u escalate ?

I have escalated it twice now but still nothing, the lack of communication is so frustrating.

How are you able to escalate twice ? The guy who picked up the phone at UKVI told me I was not able to escalate the second time as I need to wait for 30 days! Was your case straightforward ? Which category of settlement are you applying under?

Not sure. I applied through the 5 year spouse route. I thought it’s pretty straightforward. Have you tried getting in touch with your local MP?

[christine200025]

Hi all,

Quick question to anyone whom recently attended a biometric appointment at the Croydon UKCVAS centre. Did you have to pay the usual 19.20pounds fee for the biometric enrolment?

I attended my appointment yesterday, however no one asked me to make payment so am wondering whether this is normal.

Responses will be greatly appreciated.

Application made: 5/3/19
Appointment attended: 9/3/19

[sprakash81]

Hello @christine200025,

I attended on 09Mar2019 at Croydon UKVCAS and did not pay anything at the centre.
Though the fees I paid was £3018.20 + £100 for the Biomentric appointment.
Application date: 08Mar2019
Appointment date:09Mar2019

Did you get any emails confirmation on submission?

Also I was told by the agent at the centre that we can check the status using UAN# at Gov.UK website..Which I'm not sure how?

[RAJAJOB]

Hello all,

This forum is absolute treasure for UK Visa and Immigration queries. I thought I would like to share my experience.

Application type : SET (0) - Main applicant.
Previous Visa: Tier-2 General
Submitted online application on 28/02/2019
Appointment type : Super Priority - Sopra services at Coventry Central library
Fees paid : 3018.20 £ + 100 £ for Sopra services.
Appointment Date : 08/03/2019 ( Friday 12:00 pm)

Arrived 10mins before appointment time. Already attached the supporting documents to the online UKVCAS portal. No photocopies required, however your appointment letter to be printed and kept in handy. the barcode on the appointment letter is important to enable the UKVCAS officer to start your case.

1.Checked my latest passport and BRP card.
2. Asked me to do the biometrics in the cabin
3. Digital photo was taken whilst Bio metric.
4. No additional fees paid.
5. Officer went through the check list and confirmed again with me that all the documents are original and attached correctly to the login page.
6. She also confirmed that I will receive my decision in email within 24hrs as I have selected Super Priority service.

I waited saturday and sunday, no email or letter regarding the application.

On Monday 11/03/2019 - I received email saying my application is successful and BRP will be delivered in due course.

My expectation was to receive decision by Saturday itself - as we paid 610£ extra. Bit disappointed on that bit. But other than this, I am happy with the new services.

[poppingweasels]

The Home Office are now 3 weeks overdue with my decision, and it's seriously giving me severe anxiety!

Application: Extension to Tier 2 (General) Visa - Change of Employer
Application made: 13/02
Appointment at Croydon/Biometrics Submitted: 16/02 12.00pm

1st call to Home Office: 22/2 - hung up on me
Lawyer's call to Home Office: 25/2 - told that a decision would be made in 3-5 days
Official Letter of Complaint: 1/3 - no response to this
Letter before Action: 7/3 - no response yet

So, 2 weeks on and I'm still waiting...

Application: Extension to Tier 2 (General) Visa - Change of Employer
Application made: 13/02
Appointment at Croydon/Biometrics Submitted: 16/02 12.00pm

1st call to Home Office: 22/2 - hung up on me
Lawyer's call to Home Office: 25/2 - told that a decision would be made in 3-5 days

My lawyer will be issuing a formal complaint today.

Have you received a decision yet?

Hi guys,

Reading the posts on this thread has really helped as I'm anxiously waiting for the outcome of my Tier 2 (General) Visa application (Extension of Tier 2 from inside the UK). Thanks all for sharing your experiences and it really seems to be so inconsistent!

Application made: 13/02
Appointment at Croydon: 16/02

Lady who processed my documents in Croydon said that I should expect a decision on Monday/Tuesday (18th or 19th). Haven't received anything to date.

Tried ringing the UKVI call centre and once I was put through to someone and she asked 'How can I help' - then hung up as I was talking! Bit ridiculous!

Hi Sear,

No, unfortunately no decision yet...anxiously waiting and hoping it'll arrive early this week.

[EddieSpeaks]

Attended Set (O) application for my family of 3, Super Priority Service at Croydon (as no appointment was available for weeks at the Chelmsford center 5 minutes away from my home) on March 1st (Friday), had scanned everything and submitted and document check came back asking me to move my passport scans to Proof of Application section on 27th February. I did so.

While at the centre - I was asked to choose desk biometrics, who were very nice and calm and asked to take pictures and biometrics, along with signature. said everything was fine. I asked if they would check my documents, and they said since I had used the service nothing was needed - unless I thought I'd forgotten something. left in 20 minutes, wait was just half an hour. we head back home.

Next day at around 11:30 (time of my appointment) I get this email.

Dear --------------
Thank you for your recent Super Priority ILR application.
Unfortunately we need further information before we can make a decision on your application. We need the following information in order to move forward with the application:
1. Your most payslip. This must be dated no earlier than one calendar month before the date of the application,

Please reply by return email should you wish to email a response.

Your application will be placed on hold for 5 working days awaiting a reply at which point a decision will be made with the information we currently hold.

Regards
-----------

-------------------
Work, Study and Sponsorship
Work Team 2
Tier 2 Casework
Visas & Citizenship Operations – PBS & Citizenship
Level 2, Vulcan House (Iron)
P.O. Box 3468
Sheffield
S3 8WA

My working days: Tues, Wed, Thurs

I realized I had forgotten to upload this (hate myself for that) and I immediately replied to the email as well as uploaded February and January payslips to the UKVCAS portal. I got generic auto responses, but it's Tuesday (3 days) now and I'm yet to hear back. I'm shocked that the document check service didn't catch this neither did the staff at Surinder Singh route. I was very anxious, but after seeing the others plight I'm a bit better, could anybody advice me on the next steps for this? how long should I wait before I make the next move? who can I call or email?

Thanks!

Timeline update:

1st March - Appointment
2nd March - Request for additional pay-slip
7th March - Email confirmation
8th March - Letter
11th March - new BRP arrived

Looks like I've to cut up the old BRP and mail it back to them right away, or there will be a £1000 fine.

Will I be eligible for a refund for the delay in service?

[tier21419]

Submitted my super-priority Set (O) application on 1/03/2019 as my first tier 2 visa was issued on 27/03/2014. I attended a biometric appointment at Cardiff UKVCAS center on 11/03/2019 at 9:00 am. I was hoping to receive a decision within 24 hours, but this morning at 8:30 received an email that my application has raised exceptionally complex issues and would require further time to thoroughly consider my case ......

I thought my case was straight forward as I have spent my all 5 years with the same sponsor on a PhD level job.

After replying to the email that please let me know if you need any document, etc.
the case worker replied that there is nothing to worry about as they have to check something with another department but can't tell how long it will take.....

On my hand, it is assuring that they said there is nothing to worry about but on the other hand, it is mentioned that they need to check something with another department, so don't know which department and what they are checking.

Anyone else with a similar experience?