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Hi D JillaD Jilla wrote: ↑Thu Jul 22, 2021 5:39 pmHi all, long time lurker here with a question about the 'confirmation of address' email.
I posted my application on 27 Feb 2020 and haven't received any contact since then. I sent my docs by recorded delivery so I know they were definitely received in Balbriggan; just wanted to know whether anyone is in the same boat / posted around that time and hasn't even received their confirmation of address yet?
I'm thinking maybe it was because the office closed 2-3 weeks afterwards due to the start of the pandemic. Or, maybe the email got sent to my junk folder and I missed it. Can anyone confirm the email address used by the FBR so I can make sure it's not classed as spam?
By the way it's great to see a few people getting their certificates through despite the major slowdown in the office. This forum is pretty much the only place to get a hint of an update as to how things are progressing, so good on you all!![]()
D Jilla wrote: ↑Thu Jul 22, 2021 5:39 pmHi all, long time lurker here with a question about the 'confirmation of address' email.
I posted my application on 27 Feb 2020 and haven't received any contact since then. I sent my docs by recorded delivery so I know they were definitely received in Balbriggan; just wanted to know whether anyone is in the same boat / posted around that time and hasn't even received their confirmation of address yet?
I'm thinking maybe it was because the office closed 2-3 weeks afterwards due to the start of the pandemic. Or, maybe the email got sent to my junk folder and I missed it. Can anyone confirm the email address used by the FBR so I can make sure it's not classed as spam?
By the way it's great to see a few people getting their certificates through despite the major slowdown in the office. This forum is pretty much the only place to get a hint of an update as to how things are progressing, so good on you all!![]()
Hello D JillaD Jilla wrote: ↑Thu Jul 22, 2021 5:39 pmHi all, long time lurker here with a question about the 'confirmation of address' email.
I posted my application on 27 Feb 2020 and haven't received any contact since then. I sent my docs by recorded delivery so I know they were definitely received in Balbriggan; just wanted to know whether anyone is in the same boat / posted around that time and hasn't even received their confirmation of address yet?
I'm thinking maybe it was because the office closed 2-3 weeks afterwards due to the start of the pandemic. Or, maybe the email got sent to my junk folder and I missed it. Can anyone confirm the email address used by the FBR so I can make sure it's not classed as spam?
By the way it's great to see a few people getting their certificates through despite the major slowdown in the office. This forum is pretty much the only place to get a hint of an update as to how things are progressing, so good on you all!![]()
I think what you're referring to is the "application received" email. The "confirmation of address" email will come once they are actually processing your application, which probably won't be for a few more months at least if you applied in 02/20. That's bizarre that you never got a confirmation that they received your application as that was before lockdown, but yeah maybe its related. I'd try to contact them via web chat just to make sure they got it.D Jilla wrote: ↑Thu Jul 22, 2021 5:39 pmHi all, long time lurker here with a question about the 'confirmation of address' email.
I posted my application on 27 Feb 2020 and haven't received any contact since then. I sent my docs by recorded delivery so I know they were definitely received in Balbriggan; just wanted to know whether anyone is in the same boat / posted around that time and hasn't even received their confirmation of address yet?
I'm thinking maybe it was because the office closed 2-3 weeks afterwards due to the start of the pandemic. Or, maybe the email got sent to my junk folder and I missed it. Can anyone confirm the email address used by the FBR so I can make sure it's not classed as spam?
By the way it's great to see a few people getting their certificates through despite the major slowdown in the office. This forum is pretty much the only place to get a hint of an update as to how things are progressing, so good on you all!![]()
Heya Dolewhip!dolewhip wrote: ↑Thu Jul 22, 2021 6:10 pmNo new update on my situation, but since it's been 9 days since receiving (and replying to) the address confirmation email, I'm pretty curious what's going to happen next. Again, heard from Team 1:
Application submitted online: 7th October 2019
Email acknowledging receipt of documentation Balbriggan: 24th October 2019
Confirmation of address email: 13th July 2021
Congrats / added to FBR: pending
Certificate received: pending
It seems like Team 1 has been the source of extra frustration for many, having received the address confirmation email in December before the second lockdown.
Am I joining a backlog of applications waiting to be officially added, or is my case different because it was handled post-reopening? For my sake, I'd prefer it to be the latter, but the next week or so should be pretty revealing. Also fingers crossed something starts to happen with applications in the former group.
I'm definitely hoping it's good news! The issue is that a few members here (including jgclancy) received that message back in December, then everything froze again, and they've yet to receive any further updates since.Flatcap_Julius wrote: ↑Thu Jul 22, 2021 6:41 pmHeya Dolewhip!
I think the Confirmation of Address email means that they are processing your certificate and are checking that they have the correct address to send it out to - so it's good news!
dolewhip wrote: ↑Thu Jul 22, 2021 7:40 pmI'm definitely hoping it's good news! The issue is that a few members here (including jgclancy) received that message back in December, then everything froze again, and they've yet to receive any further updates since.Flatcap_Julius wrote: ↑Thu Jul 22, 2021 6:41 pmHeya Dolewhip!
I think the Confirmation of Address email means that they are processing your certificate and are checking that they have the correct address to send it out to - so it's good news!
It sounds like Team 1 (the team I heard from) is the source of this drop-off, so I'm curious to see whether I'm joining a queue that's basically been abandoned, or if my situation is different due to it only now being processed.
What happened to those waiting is completely unfair, but given the other teams progressing smoothly at this stage, I hope they're able to get it together (and in my case, that I'm not joining a 7-8 month wait for the certificate to ship as well). Should be clearer in the next week or so.
[Hey Dolewhip! At least there was some progress, right? I would be so thrilled to see that notification for my son (June 2019 applicant). We are feeling completely abandoned by FBR staff... hope is really getting dim.
]
I'm one of the Team 1 crowd that had the confirmation of address in December.dolewhip wrote: ↑Thu Jul 22, 2021 6:10 pmNo new update on my situation, but since it's been 9 days since receiving (and replying to) the address confirmation email, I'm pretty curious what's going to happen next. Again, heard from Team 1:
Application submitted online: 7th October 2019
Email acknowledging receipt of documentation Balbriggan: 24th October 2019
Confirmation of address email: 13th July 2021
Congrats / added to FBR: pending
Certificate received: pending
It seems like Team 1 has been the source of extra frustration for many, having received the address confirmation email in December before the second lockdown.
Am I joining a backlog of applications waiting to be officially added, or is my case different because it was handled post-reopening? For my sake, I'd prefer it to be the latter, but the next week or so should be pretty revealing. Also fingers crossed something starts to happen with applications in the former group.
I'm at 23 months (Aug 2019) with no reply at all since receipt of documents. I'm hoping they are sitting with a team that has not resumed processing, and not just lost or discarded.At present, there are just over 30,000 applications in the Foreign Births Registration (FBR) system that await processing. With regard to the specific query on applications received, please see the below table
Year Number of applications processed
2018 17,500
2019 18,500
2020 12,500
2021 (year to date) 3,000
Due to the COVID-19 pandemic, the Passport Service has had to prioritise the provision of emergency passport services, in full compliance with the Government guidelines. The Passport Service commenced the scaling up of operations on 4 May 2021 in line with the phased easing of restrictions set out in “COVID-19 Resilience and Recovery 2021 – The Plan Ahead”.
The Service has been focused since then on four priority areas.
- Clearing the COVID-19 backlog of 89,000 passport applications.
- Processing all adult renewal applications (including new applications) within 10 working days.
- Processing urgent and emergency applications.
- Providing customer services through our telephone and web chat team.
Very substantial progress has been made in clearing the COVID-19 backlog: all backlog applications which were completed properly have been processed and related passports issued.
The Passport Service will resume processing FBR applications as soon as possible. The Department is committed to allocating further resources to this service to assist with the high volume of applications when regular processing resumes with a focus on reducing turnaround times to pre COVID-19 levels by the end of 2021. In the meantime, in cases of exceptional urgency applicants may continue to contact the Passport Service directly.
Agreed, it's a better update than nothing! Just sort of a double-edged sword, given everything else that's happened. I'm pretty curious if our applications move forward or get held back due to the rep on the team assigned to us, or the team itself - this is what's TBD.DKCalifornia wrote: ↑Thu Jul 22, 2021 9:16 pmHey Dolewhip! At least there was some progress, right? I would be so thrilled to see that notification for my son (June 2019 applicant). We are feeling completely abandoned by FBR staff... hope is really getting dim.
Fingers crossed! I can't understand how this could happen while other applications are progressing smoothly - you'd think they'd be able to reassign to other team members, even if the one who originally sent you an update has been transitioned to other responsibilities.
Yes, you can add your maiden name as an observation. Not sure if it can be done the other way around but I expect so. If you want to be sure, contact the passport office or start the online application process to the point where you are asked for your personal details. Either way, you'll need to supply documentary evidence to support both names. I'm in a not dissimilar position in that I will want to include my middle name on my Irish passport but it is not recorded on my birth certificate so I'll need to supply history of usage evidence (I guess old bank statements etc).Muscat wrote: ↑Fri Jul 23, 2021 11:50 am(Wishful) thinking ahead to my passport application... I am female and usually use my husband’s surname. I live in France where it’s normal for women to use their maiden name and, indeed, my EU covid vaccination passport is in my maiden name only. So I think it would be useful to have both my maiden and married name on my passport, otherwise I have to carry a marriage certificate around with me all the time. It seems that it’s normal to have your passport issued in your maiden name (I think...?). Is it possible to have your married name as an observation? Or can it be done the other way with passport in married name and an observation of your birth name? It’s not really clear from the info I’ve found online. Finally, we were married in a church in England, but obviously it’s recorded with the GRO. Would this count as a civil marriage certificate? Thank you for any help on this
We're probably in a similar place although I received my email for documents:D Jilla wrote: ↑Thu Jul 22, 2021 5:39 pmHi all, long time lurker here with a question about the 'confirmation of address' email.
I posted my application on 27 Feb 2020 and haven't received any contact since then. I sent my docs by recorded delivery so I know they were definitely received in Balbriggan; just wanted to know whether anyone is in the same boat / posted around that time and hasn't even received their confirmation of address yet?
I'm thinking maybe it was because the office closed 2-3 weeks afterwards due to the start of the pandemic. Or, maybe the email got sent to my junk folder and I missed it. Can anyone confirm the email address used by the FBR so I can make sure it's not classed as spam?
By the way it's great to see a few people getting their certificates through despite the major slowdown in the office. This forum is pretty much the only place to get a hint of an update as to how things are progressing, so good on you all!![]()
That's fantastic! Any chance you could share the email address they gave you? I have had multiple unproductive chats with the passport services webchat and feel like I'm running into a brick wall with the pregnancy.louisfh wrote: ↑Thu Jul 22, 2021 7:15 pmJust wanted to post my positive experience.
I sent my application for FBR in Jan 2020. My wife since became pregnant, due August 2021. I used the Passport services webchat to explain my situation. I had previously not had a very helpful agent on the passport webchat, but after trying again they gave me an email address to contact to ask for my FBR application to be expedited.
I provided proof of due date, explained the situation and they managed to add me to the FBR within 2 days and have said my certificate is in the post.
I hope other expectant parents or those who need their FBR expedited have the same luck I did!