k77 wrote:Hi justiceseeker,
It is better to make a complaint rather than doing nothing.You might have heard this famous saying in Hindi and Urdu that "A mother won't feed the child untill he cries"
If there is a procedure available for something why not make use of it.
I'm not going to argue with an ancient wisdom, perhaps below will be self-explanatory:
'Poor service'
In his latest report,, on the UKBA's handling of legacy asylum and migration cases, Mr Vine found a third of letters from lawyers and MPs were repeat requests for information about ongoing asylum cases.
"By any benchmark of a public sector organisation, that's a poor level of service," he said
before adding that complaints handling in other parts of the UKBA he had inspected had been "equally poor".
He said 7% of UKBA files had gone missing and others had been duplicated and were "floating" around the system - but the biggest problem was the organisation's working culture.
"Workers in the agency don't see the people behind the files," he told the MPs.
Last month, Mr Vine accused the UKBA of supplying inaccurate information to MPs about the backlog of asylum cases and said Parliament had received incorrect assurances about progress.
Jonathan Sedgwick, the UKBA's director of international operations, apologised to the Home Affairs Committee for what he said was an "inadvertent" mistake.
He said the agency had always tried to give MPs accurate information on unresolved cases but there was a "necessary imprecision" about the figures because of the number of years over which they had accumulated.
http://www.bbc.co.uk/news/uk-politics-20601282
