UKVCAS Super Priority Service

[ilovethebeatles]

Have you got your ILR approved? It seems a week has passed in your case.

I went to the London premium center and have not received any emails either.

Thanks.

[vikm]

Nope. Nothing yet. My appointment was on the 15th. Leaving the weekend it has been 3 days. But the wait is painful.

Have you got your ILR approved? It seems a week has passed in your case.

I went to the London premium center and have not received any emails either.

Thanks.

[mginn79]

Hi mginn79,

what was the email id which you got confirmation.

thanks

Hi Varma24365,

It was titled "Your application for indefinite leave to remain in the UK" and was from the UK Visas & Immigration team in Sheffield. It confirmed that it had been approved and provided details of how and when I should receive my confirmation letter and biometric residence permit.

I hope that helps!

Hi mginn79,

I was just wondering why only few people getting email confirmations.

Is it because of caseworker or appointment center

thanks
Varma

Hi again,

I have no idea to be honest. I never received a confirmation that it had been submitted after my appointment in Cambridge but obviously did when I submitted and paid for my application online prior to that. The approval e-mail was from the caseworker that dealt with my application.

[allyf]

Hi mginn79,

what was the email id which you got confirmation.

thanks

Hi Varma24365,

It was titled "Your application for indefinite leave to remain in the UK" and was from the UK Visas & Immigration team in Sheffield. It confirmed that it had been approved and provided details of how and when I should receive my confirmation letter and biometric residence permit.

I hope that helps!

Hi mginn79,

I was just wondering why only few people getting email confirmations.

Is it because of caseworker or appointment center

thanks
Varma

I am beginning to think it is the complexity of the application? Correct me if I’m wrong, but is the SET M an easier visa app for the caseworker to go through? Mginn79 not sure if you can concur or not, think it also just depends on individual circumstances..dependents, more than one jobs etc.. Less documentation the case worker goes through the quicker it is..Of course it’s absolutely absurd as everyone is paying the extra 600£ for overnight service!!!

[oldmankensey]

having paid for a 24hr decision, if they take 4-6 days with me, there's no way on earth I won't be claiming at least a partial refund, especially as it's ILR I'm going for and there'll be no further need to keep the HO sweet.

[allyf]

having paid for a 24hr decision, if they take 4-6 days with me, there's no way on earth I won't be claiming at least a partial refund, especially as it's ILR I'm going for and there'll be no further need to keep the HO sweet.

Absolutely! You must request for a refund if not for the whole thing then partial. I remember for my first premium service at the home office because of a glitch in the system they did not give us same day decision but next day decision instead and refunded us for priority service fee. This is going back to the very first FLR M. Hopefully they will do the same. Get MP involved

[nhqazi]

Hi VKim there
Did u get your ILR decision now or are you still waiting
Nadeem

[vikm]

Right, an update guys. Came back from work to see a note from Royal Mail saying that they have got a letter for me. Went to the post office and collected it. It was a letter saying my ILR application is approved and that I would get the BRP within the next 7 days. So am quite relieved although surprised how the experience has been different for different people, some have got the BRP within 4 days.

Anyway, my appointment was on 15/11, the letter is dated as 17/11 and I got it on 21/11. So the 4 working days timeline applies in my case too. No emails to date.

By the way, the letter I have received still has the old content saying they are returning the original documents when obviously I had not submitted any original documents (only the digital copies). I think they haven't updated the mail content/template yet.

[ilovethebeatles]

Congratulations vikm! It seems that it all works finally.

Right, an update guys. Came back from work to see a note from Royal Mail saying that they have got a letter for me. Went to the post office and collected it. It was a letter saying my ILR application is approved and that I would get the BRP within the next 7 days. So am quite relieved although surprised how the experience has been different for different people, some have got the BRP within 4 days.

Anyway, my appointment was on 15/11, the letter is dated as 17/11 and I got it on 21/11. So the 4 working days timeline applies in my case too. No emails to date.

By the way, the letter I have received still has the old content saying they are returning the original documents when obviously I had not submitted any original documents (only the digital copies). I think they haven't updated the mail content/template yet.

[vikm]

Congratulations vikm! It seems that it all works finally.

Right, an update guys. Came back from work to see a note from Royal Mail saying that they have got a letter for me. Went to the post office and collected it. It was a letter saying my ILR application is approved and that I would get the BRP within the next 7 days. So am quite relieved although surprised how the experience has been different for different people, some have got the BRP within 4 days.

Anyway, my appointment was on 15/11, the letter is dated as 17/11 and I got it on 21/11. So the 4 working days timeline applies in my case too. No emails to date.

By the way, the letter I have received still has the old content saying they are returning the original documents when obviously I had not submitted any original documents (only the digital copies). I think they haven't updated the mail content/template yet.

Thanks ilovethebeatles. I suppose the 24 hour decision commitment would hold if only they can communicate the decision by email (on the same day as the date on the approval letter) rather than doing it by post, which adds 3-4 days to the wait time. Until then they should at least update their documentation to clearly mention what the turnaround time is for Super Priority applications.

[griftah1981]

i have applied using super priority service last November 16. Until now, i havent received any letter yet of the status of my application. It has been a week.

[makky86]

i have applied using super priority service last November 16. Until now, i havent received any letter yet of the status of my application. It has been a week.

Have you tried to contact them? They should refund the money if they cannot decided in 24 hours !

[griftah1981]

i have applied using super priority service last November 16. Until now, i havent received any letter yet of the status of my application. It has been a week.

Have you tried to contact them? They should refund the money if they cannot decided in 24 hours !

May I know what number to call please?

[Josh Hagino]

Many thanks for update.
Its frustrating that we were not given this simple information that we will receive our outcome by post !!

I submitted my biometrics for ILR at London premium lounge on 14/11/2018. The agent just told me that UKVI will communicate with me. I was anxiously waiting and checking email thousand of time. After online submission I received two emails from UKVI(one for confirmation of submission and one yesterday for submission of biometrics !!!).
They could at least let us know by email that a decision has been made and will follow in post.
Anyway, hopefully I should receive mail tomorrow.

Hi, did you receive an email from UKVI to confirm your submission of biometrics? I went to my appointment on thursday in liverpool but until now i still haven't received anything through email, didn't even receive a confirmation that i had been to my appointment.

[vikm]

Many thanks for update.
Its frustrating that we were not given this simple information that we will receive our outcome by post !!

I submitted my biometrics for ILR at London premium lounge on 14/11/2018. The agent just told me that UKVI will communicate with me. I was anxiously waiting and checking email thousand of time. After online submission I received two emails from UKVI(one for confirmation of submission and one yesterday for submission of biometrics !!!).
They could at least let us know by email that a decision has been made and will follow in post.
Anyway, hopefully I should receive mail tomorrow.

Hi, did you receive an email from UKVI to confirm your submission of biometrics? I went to my appointment on thursday in liverpool but until now i still haven't received anything through email, didn't even receive a confirmation that i had been to my appointment.

The experience has been different for different people. Even I haven't received any emails and I got a letter saying my application has been approved and that I would get the brp in a separate mail. Still waiting for it. The process is not consistent at all.

[kartikannamalai]

Hai all,

Could you please advise, if there is a clause within the Super Priority Service(UKVCAS) to get a full refund if the decision is not reached within 24 hours.

How do we request for a refund?

With Regards,
Kartik

[mginn79]

Hi mginn79,

what was the email id which you got confirmation.

thanks

Hi Varma24365,

It was titled "Your application for indefinite leave to remain in the UK" and was from the UK Visas & Immigration team in Sheffield. It confirmed that it had been approved and provided details of how and when I should receive my confirmation letter and biometric residence permit.

I hope that helps!

Hi mginn79,

I was just wondering why only few people getting email confirmations.

Is it because of caseworker or appointment center

thanks
Varma

I am beginning to think it is the complexity of the application? Correct me if I’m wrong, but is the SET M an easier visa app for the caseworker to go through? Mginn79 not sure if you can concur or not, think it also just depends on individual circumstances..dependents, more than one jobs etc.. Less documentation the case worker goes through the quicker it is..Of course it’s absolutely absurd as everyone is paying the extra 600£ for overnight service!!!

Hi there,

SET M is for the spouse route but my assumption is that is purely based on individual circumstances and what route you are applying via. Luckily, mine was straight forward, no children involved, both working, have a mortgage, etc.

Just an added update, I received my letter and new biometric residence card on Wednesday. Also received an e-mail yesterday from Sopra Steria regarding my horrible wait in Cambridge and will be receiving a refund for the fee that I paid for my appointment (£60). So, I encourage anyone that has long delays and has paid for their appointment to complain and demand a refund! There is an option to submit a complaint via the UKVCAS website when you log in, under Help and Support. Sopra Steria have since admitted that too many appointments are being given out so they will be reducing them the amount per day from now on.

[Josh Hagino]

Many thanks for update.
Its frustrating that we were not given this simple information that we will receive our outcome by post !!

I submitted my biometrics for ILR at London premium lounge on 14/11/2018. The agent just told me that UKVI will communicate with me. I was anxiously waiting and checking email thousand of time. After online submission I received two emails from UKVI(one for confirmation of submission and one yesterday for submission of biometrics !!!).
They could at least let us know by email that a decision has been made and will follow in post.
Anyway, hopefully I should receive mail tomorrow.

Hi, did you receive an email from UKVI to confirm your submission of biometrics? I went to my appointment on thursday in liverpool but until now i still haven't received anything through email, didn't even receive a confirmation that i had been to my appointment.

The experience has been different for different people. Even I haven't received any emails and I got a letter saying my application has been approved and that I would get the brp in a separate mail. Still waiting for it. The process is not consistent at all.

Thank you for your response. May i ask how long does it take for you to receive the approved letter?

[vikm]

Many thanks for update.
Its frustrating that we were not given this simple information that we will receive our outcome by post !!

I submitted my biometrics for ILR at London premium lounge on 14/11/2018. The agent just told me that UKVI will communicate with me. I was anxiously waiting and checking email thousand of time. After online submission I received two emails from UKVI(one for confirmation of submission and one yesterday for submission of biometrics !!!).
They could at least let us know by email that a decision has been made and will follow in post.
Anyway, hopefully I should receive mail tomorrow.

Hi, did you receive an email from UKVI to confirm your submission of biometrics? I went to my appointment on thursday in liverpool but until now i still haven't received anything through email, didn't even receive a confirmation that i had been to my appointment.

The experience has been different for different people. Even I haven't received any emails and I got a letter saying my application has been approved and that I would get the brp in a separate mail. Still waiting for it. The process is not consistent at all.

Thank you for your response. May i ask how long does it take for you to receive the approved letter?

As I have said in an earlier post, my appointment was on 15/11, the approval letter is dated as 17/11 and I got it on 21/11. So the 4 working days timeline applies in my case too. No emails to date.

[Josh Hagino]

Hi, did you receive an email from UKVI to confirm your submission of biometrics? I went to my appointment on thursday in liverpool but until now i still haven't received anything through email, didn't even receive a confirmation that i had been to my appointment.

The experience has been different for different people. Even I haven't received any emails and I got a letter saying my application has been approved and that I would get the brp in a separate mail. Still waiting for it. The process is not consistent at all.

Thank you for your response. May i ask how long does it take for you to receive the approved letter?

As I have said in an earlier post, my appointment was on 15/11, the approval letter is dated as 17/11 and I got it on 21/11. So the 4 working days timeline applies in my case too. No emails to date.

Thank you for your quick response!! i just went to check my mail box and i received my approval letter as well

[vikm]

Great news! Congrats.

[michali]

The experience has been different for different people. Even I haven't received any emails and I got a letter saying my application has been approved and that I would get the brp in a separate mail. Still waiting for it. The process is not consistent at all.

Thank you for your response. May i ask how long does it take for you to receive the approved letter?

As I have said in an earlier post, my appointment was on 15/11, the approval letter is dated as 17/11 and I got it on 21/11. So the 4 working days timeline applies in my case too. No emails to date.

Thank you for your quick response!! i just went to check my mail box and i received my approval letter as well

Great news!

[dsouzadlondon]

The good:

Booked a super priority appoint at the london premium lounge:
1) Appointment booked for 07:30 am
2) Arrived at 07:20 am was seated in a nice area with refreshments
3) Was taking into to be seen at 07:32 am
4) Everything was scanned and submitted by 08:10 am

The bad: All has to do with UKVI and the new system doesn't change anything
1) Got the standard email your application has been received and will take 6 months to be processed even though I applied for suer priority
2) After submitted application from premium lounge no confirmation email
3) 24 hours have past and no email confirmation
4) Reached out to their customer service and said another team will contact me

My experience was the Sopra bit of the process went extremely well but as always UKVI or UKBA is extremely poor as always.

[oldmankensey]

The good:

Booked a super priority appoint at the london premium lounge:
1) Appointment booked for 07:30 am
2) Arrived at 07:20 am was seated in a nice area with refreshments
3) Was taking into to be seen at 07:32 am
4) Everything was scanned and submitted by 08:10 am

The bad: All has to do with UKVI and the new system doesn't change anything
1) Got the standard email your application has been received and will take 6 months to be processed even though I applied for suer priority
2) After submitted application from premium lounge no confirmation email
3) 24 hours have past and no email confirmation
4) Reached out to their customer service and said another team will contact me

My experience was the Sopra bit of the process went extremely well but as always UKVI or UKBA is extremely poor as always.

I asked this in another thread. Where exactly is the London Premium lounge, is the given address "20 Mark Lane" correct? I don't seem to be able to find it on street view at all, all the buildings are numbered between 50 and 70.

[dsouzadlondon]

It’s exactly where google maps says it is. Doesn’t have a building number but big glass window with nameage on the inside wall won’t be hard to fine.