Post
by shamims178 » Wed Jul 29, 2015 1:04 pm
People concerned with the return of documents:
I followed the following steps to get my documents back in just 2 days:
1. I received the BRP card but not the original documents including my passport.
2. I called them on 03001232241, selected option 3 and then 2 to directly speak to an advisor (took less than 2 mins.)
3. I explained the situation and she asked me to fax my 'urgent' request on 0114-2072536 (works between 9am and 4:30pm weekdays)
4. I tried many times but couldn't succeed, so called them again and explained the urgency to get my passport as my flight date was just 3 days away
5. The advisor took my details and dropped a note to UKBA on my behalf.
6. In next 30 minutes I received a call from UKBA, where they communicated that they are sending my docs today which i should receive in a day or 2.
7. But on my request, they allowed me to collect the documents personally from their office, which I did today.
Hope this helps some of us.
Shaz
