smatts07 wrote:Sanny let me know how your appointment with the mp goes. I am thinking of contacting mine soon.
Are you meant to contact your mp before an ombudsman?
App received 10/09/2012
Bio done 17/02/2013
Waiting
(I have British husband and child)
The Ombudsman supplements the work of MPs in investigating complaints and possible injustices in some public services such as H.O. For example if you think the H.O has caused you an injustice, first you write a letter to the complaint Department of the H.O. If you are still not happy with their response, then you address the matter to your MP, asking him to present your case to the Ombudsman for investigation. Once the Ombudsman accepts your request, he will ask the H.O to repair the damage caused to you. The H.O will execute and end of story.
It is better to contact your MP first. If you do contact the Ombudsman first, he may send you back to your MP.